Phi Phi Chang Grand Resort & Spa

The pool was nice to have, but no shade so it got quite hot. Our room was not the cleanest, and the shower and sink were coming out of the walls. The bed was also very hard, even for Thailand. It was nice to be in a quieter area, about a 15 minute walk from the main streets. There was also a friendly horse!

Peaceful and quiet after being out.

Loves it! Loves the room. Great amenities. Great view

Price are bit high for the condition of the room. Dirty, smelly, and a lot of insect. After we came back from exploring the island, we saw a big cockroach running out from the bed. We really want to leave but we already pay and it non refundable and all the hotel on the island is booked so we just have to deal with the situation. It was horrible experience

The room wasn’t clean, the floor was sticky, I stayed two night and in both of them I had to kill cockroaches in my room, the electronic lock didn’t work properly, I had to stay several minutes in front of my door waiting for it to work EVERY SINGLE TIME. Reception was left unattended multiple times when I need to reach for help. I wouldn’t recommend this place!

The room we booked does not exist and Hotels.com will not take responsibility. My husband and I booked a deluxe villa for our honeymoon but upon arriving were told these were under construction. We were given a much smaller room with no windows. We were moved to two other rooms with broken AC and horrendously dirty bathrooms. Hotels.com have claimed they cannot get in touch with the hotel and therefore will not give us a refund. They clearly trust their hotels over their customers. Considering the hotel and Hotels.com are both at fault for advertising a room that doesn’t exist, we are shocked at their dismissal. We have been loyal customers for years and feel we have seen where their true priorities lie – with their hotels, allowing them to ignore calls and not take accountability for terrible service. The money back would mean a whole lot more to us than to a corporate like Hotels.com. Even accepting the refund as One Key Cash which essentially funnels back into their pocket was not offered. Hotels.com do not care about their customers.

We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!

Room itself was clean and fine, but be wary of the location. It’s quite a way from the pier with no one to help you with your bags. It’s also (I found) not that obvious to find using maps. My room had no window which was a bit odd, but due to location you can’t hear the main strip at night which is good. Lady on reception was very nice and welcoming, but this wasn’t my favourite place tbh. Should’ve saved Phi Phi for just a day trip.

If you want to avoid the overally touristy, loud centre of Phi Phi, this hotel is ideal. Still only a 15min walk from the pier, it's set back close to the look out point. The room we stayed in was basic, but clean & check in was easy. We spent very little time at the hotel as we were exploring the island, but many if the issues people mention in other reviews, we did not experience. For us, it was what we expected for the price we paid :) no complaints!

Great location (10 minute walk into town). Pool good size and can get sun beds. Had the basic room and was comfortable and did the job.

The only thing to like about this place is the pool and the horse that greets you in the morning, very dirty place , and the door lock is dodgey and so is the safe

Pool was nice. Horse was nice. Private bungalos were nice.

tv and wifi never worked!!!bfast cold and staff dont know a word in english

All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving

Better to stay with some other place. Don't get confused from the images and ratings otherwise will suffer like us. Bed and pillow are worst quality and we feel back pain the morning. Even their lock was faulty and when I asked for the room change then they asked to wait and asked their hotel staff to fix it which took 1 hr and still it was faulty. They don't care for customer satisfaction and comfort. They just care for the Baht and Baht. Worst hotel experience ever.

The pool was lovely and I liked the artificial grass underfoot. I enjoyed watching the pony wandering around. The staff had limited English but were pleasant and helpful. The room was fine, air con good, bed clean. A few cobwebs in corners! It’s worth noting that the staff only clean your room on request

+ location +pool +comfortable -not the most updated facilities but I guess thats the story in general in Phi Phi

Cheap and cheerful. The room was great for one night as passing through. It’s set back a little from the hustle of the town so expect a little walk. Room was clean and tidy, but the overall site could do with some improving. However, good value. You also get a pony in the reception 👍.

The staff was okay, the problem was that this is false advertisement. The hotel is in the not so nice area of the island, within 5 min of a waste collection area which u have to cross to get to the shopping area or back to hotel. The WiFi didn’t work and the bed was hard as stone.

The service was absolutely terrible and hardly any communication. They kept the deposit by acting as if nothing happened. The worse ever place regarding service and conditions upon which advirtised