Tolani Resort Koh Samui

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8.2
/10
Very Good
115 reviews

What Guests Say About Their Stay

firdaus

10.0
/ 10
rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.

Mausey

10.0
/ 10
Fourth stay here the front office & spa staff are amazing. The inclusive spa treatments were heaven. On this occasion we did find the restaurant meals not that are appealing & staff seem to not completely understand orders. A healthy revamp of the restaurant menu to blend in with spa wellbeing theme would be a great enhancement. We will return as it is very peaceful & the attention to detail provided by Ning D Maysayon is truly amazing thank you are a credit to X2 Samui

Verified traveler

10.0
/ 10
Very cool property, rooms were nice, very attentive staff. We visited in the off-season, which meant there were few other guests (which made it a bit too quiet, though maybe that's a plus for you). Also getting around the island was a bit cumbersome with cabs, but that is an island-wide complaint.
In the Area
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442 Moo1 Hua Thanon Maret, Koh Samui, Hua Thanon, Koh Samui, Surat Thani, Thailand, 84310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: resort was previously named Anannda Life Beach Resort Koh Samui Staying at Tolani Resort Koh Samui is a good choice when you are visiting Hua Thanon. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Tolani Resort Koh Samui

442 Moo1 Hua Thanon Maret, Koh Samui, Hua Thanon, Koh Samui, Surat Thani, Thailand, 84310
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Lobby Tolani Resort Koh Samui
Lobby 2 Tolani Resort Koh Samui

Discover More About Tolani Resort Koh Samui

Discover Your Tropical Paradise at Tolani Resort Koh Samui

Welcome to Tolani Resort Koh Samui, your gateway to an unforgettable island escape in the heart of Surat Thani, Thailand. Nestled amidst breathtaking natural beauty and offering unparalleled comfort, Tolani Resort Koh Samui promises a serene and luxurious experience for every traveler. Whether you're seeking a romantic getaway, a family adventure, or a peaceful retreat, our resort is designed to cater to your every need, ensuring a truly memorable stay.

Tolani Resort Koh Samui Location

Tolani Resort Koh Samui is ideally situated in the charming coastal area of Koh Samui, specifically in the picturesque Bang Rak area. Located approximately 5 kilometers from the main town of Chaweng and just a short 10-minute drive from Samui International Airport (USM), our resort offers both tranquility and convenient access to the island's vibrant attractions. The atmosphere here is one of serene coastal bliss, with the gentle sound of waves and lush tropical surroundings creating a perfect backdrop for relaxation. You'll find yourself immersed in the natural beauty of Koh Samui, yet close enough to explore its lively markets, exquisite dining, and stunning beaches.

Tolani Resort Koh Samui Facilities & Services

Facilities for guests at Tolani Resort Koh Samui are designed to enhance your comfort and enjoyment throughout your stay. We pride ourselves on offering a comprehensive range of amenities to make your visit as pleasant as possible.
  • Swimming Pool:

    Take a refreshing dip in our stunning outdoor swimming pool, perfect for both leisurely swims and active relaxation. Open daily from 8:00 AM to 8:00 PM.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our on-site spa. Prices start from PHP 1,500 for a 60-minute Thai massage. Open daily from 10:00 AM to 7:00 PM.
  • Fitness Center:

    Maintain your workout routine in our well-equipped fitness center. Open daily from 6:00 AM to 10:00 PM.
  • Kids' Club:

    A fun and engaging space for our younger guests, offering various activities and entertainment. Open daily from 9:00 AM to 5:00 PM.
  • Restaurant and Bar:

    Enjoy delicious cuisine and refreshing drinks at our on-site dining venues.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed internet access throughout the resort.
  • Free Parking:

    Ample parking space is available for guests who choose to drive.
  • Concierge Services:

    Our dedicated concierge team is available to assist with tour bookings, transportation arrangements, and any other requests.

Tolani Resort Koh Samui Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every preference. The room types of Tolani Resort Koh Samui offer comfort, style, and stunning views.
  • Deluxe Room:

    These elegantly furnished rooms offer a comfortable retreat with either a Garden View or a partial Ocean View. Available as smoking or non-smoking. Some Deluxe Rooms feature a bathtub.
  • Grand Deluxe Room:

    Slightly more spacious than the Deluxe, these rooms provide enhanced comfort and may offer more expansive views. Available as smoking or non-smoking. Bathtub available in select rooms.
  • Suite:

    For those seeking extra luxury, our Suites offer a separate living area and premium amenities. Enjoy breathtaking Ocean Views from your private balcony. Available as non-smoking. Suites typically include a bathtub.
  • Family Suite:

    Perfect for families traveling together, these spacious suites provide ample room and comfort, often featuring multiple sleeping areas and enhanced amenities. Enjoy Garden Views. Available as non-smoking. Bathtub included.
Please note that pet-friendly accommodations are not available at Tolani Resort Koh Samui.

Tolani Resort Koh Samui Dining & Restaurants

Savor a culinary journey at Tolani Resort Koh Samui, where our dining venues offer a delightful array of flavors to tantalize your taste buds.
  • The Oceanfront Restaurant:

    Experience exquisite international and Thai cuisine with stunning views of the Gulf of Thailand. Enjoy fresh seafood specialties and local delicacies. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 7:00 AM - 10:30 PM.
  • The Sunset Bar:

    Unwind with a handcrafted cocktail or a light snack as you watch the spectacular Koh Samui sunset. Estimated price per person: PHP 400 - PHP 800. Operating hours: 4:00 PM - 11:00 PM.

Tolani Resort Koh Samui Nearby Attractions and Activities

Explore the wonders of Koh Samui with these popular nearby attractions and activities:
  • Big Buddha Temple (Wat Phra Yai):

    A prominent landmark featuring a magnificent 12-meter-tall golden Buddha statue.
  • Fisherman's Village Bophut:

    A charming historic area with a vibrant atmosphere, boutique shops, and excellent seafood restaurants.
  • Chaweng Beach:

    Koh Samui's most famous beach, known for its soft white sand, clear waters, and lively beachfront scene.
  • Na Muang Waterfalls:

    Two stunning natural waterfalls offering a refreshing escape into nature.
  • Ang Thong National Marine Park:

    A breathtaking archipelago of 42 islands, perfect for snorkeling, kayaking, and exploring hidden lagoons.
If you are looking for other activities around Tolani Resort Koh Samui, check out the best deals on Traveloka: Recommended activities in Koh Samui!

How to Get to Tolani Resort Koh Samui from the Airport

Getting to Tolani Resort Koh Samui is convenient, with several transportation options available from Samui International Airport (USM). The airport transfer service of Tolani Resort Koh Samui can be arranged for a seamless arrival.
  • Hotel Private Airport Transfer:

    The most convenient option. Pre-booking is recommended. Estimated cost: PHP 1,000 - PHP 1,500. This ensures a smooth journey directly to the resort. You can arrange this through the airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the resort typically takes about 10-15 minutes. Estimated cost: PHP 500 - PHP 800.
  • Ride-hailing Service:

    You can also use a ride-hailing service for a convenient and often cost-effective option. Estimated cost: PHP 400 - PHP 700.
To ensure a stress-free arrival, consider booking the Tolani Resort Koh Samui airport transfer in advance.

Summary of Why You Should Choose to Stay at Tolani Resort Koh Samui

Choosing Tolani Resort Koh Samui for your next vacation means opting for a blend of luxury, comfort, and authentic island charm. With excellent Room availability at Tolani Resort Koh Samui, you're sure to find the perfect accommodation for your needs.
  • Prime Location:

    Enjoy easy access to the airport and key island attractions while being nestled in a tranquil setting.
  • Exceptional Facilities:

    From a refreshing swimming pool to a rejuvenating spa, we offer amenities to enhance your stay.
  • Diverse Room Options:

    Choose from a variety of well-appointed rooms and suites, each designed for ultimate comfort.
  • Delicious Dining:

    Savor a range of culinary delights at our on-site restaurants and bars.
  • Warm Hospitality:

    Experience the renowned Thai hospitality, making you feel welcomed and cared for throughout your visit.
Ready to experience the magic of Koh Samui? Booking Tolani Resort Koh Samui is simple and convenient. We encourage you to explore your options and secure your ideal getaway. For the best rates and a seamless booking experience, consider using Traveloka. Book budget hotels in Surat Thani and discover incredible deals. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Tolani Resort Koh Samui

Bar, Cafe and Lounge Tolani Resort Koh Samui
Bar, Cafe and Lounge
Swimming Pool Tolani Resort Koh Samui
Swimming Pool
Lobby Tolani Resort Koh Samui
Lobby
Exterior Tolani Resort Koh Samui
Exterior
Restaurant Tolani Resort Koh Samui
Restaurant

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast and dinner
  • Breakfast and lunch
  • Brunch
  • Continental breakfast
  • Dining area
  • Gala dinner
  • Set menu dinner
  • Snack bar

Things to Do

  • Beach sun loungers
  • Beach towel
  • Beach umbrella
  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Sauna
  • Spa

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Clothes dryer
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Sports and Recreations

  • Diving
  • Fishing
  • Fitness center
  • Snorkeling
  • Water sport

Transportation

  • Airport transfer
  • Bicycle rental
  • Limited parking

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Tolani Resort Koh Samui

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Gym, Spa, Restaurant / Bar closed temporarily from 14-11-2023 to 31-12-2025.
Swimming Pool closed temporarily from 4-6-2024 to 15-7-2024.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Tolani Resort Koh Samui
27
Number of floors in Tolani Resort Koh Samui
1
Another facilities in Tolani Resort Koh Samui
A la carte dinner, A la carte lunch, Bar, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Tolani Resort Koh Samui

What are available facilities at Tolani Resort Koh Samui?
There are top facilites at Tolani Resort Koh Samui such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Tolani Resort Koh Samui?
The standard check-in time at Tolani Resort Koh Samui is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Tolani Resort Koh Samui provide breakfast?
Yes, Tolani Resort Koh Samui provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Tolani Resort Koh Samui?
Tolani Resort Koh Samui is a 5.0-star hotel.
How many floors does Tolani Resort Koh Samui have?
Tolani Resort Koh Samui has 1 floors.
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More Reviews from Other Guests in Tolani Resort Koh Samui

8.2
Very Good
From 106 reviews
Cleanliness

8.0

Room Comfort

8.4

Location

7.2

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Tolani Resort Koh Samui

Number of reviews per page
20
40
Top reviews
mark
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

second time for us. Pro's - great staff, friendly manager, great food, it's isolated (but if you get the grab app you can get a cab to lamai) and great villa. For improvement- no mats on the beds around the pool or cushions on the sitting area. The decking has also seen better days and needs repair. We still enjoyed it lots, good value for money.
Read More
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Service was really fantastic!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

The hotel is amazing, with great views and good staff who are friendly and supportive. If you want to relax and get away from everything stay here
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

Amazing
firdaus
10.0
/10
Reviewed 407 week(s) ago

Expedia Group verified review

rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.
Read More
Mausey
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

Fourth stay here the front office & spa staff are amazing. The inclusive spa treatments were heaven. On this occasion we did find the restaurant meals not that are appealing & staff seem to not completely understand orders. A healthy revamp of the restaurant menu to blend in with spa wellbeing theme would be a great enhancement. We will return as it is very peaceful & the attention to detail provided by Ning D Maysayon is truly amazing thank you are a credit to X2 Samui
Read More
Gavin
2.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

Where should I start! The hotel is terrible and needs to be renovated immediately. Our first room the shower head didn’t work, it was dirty, dirty sheets and the air conditioning didn’t work. After my wife left a check in review (bad) they moved us to a room with a private pool. That room wasn’t much better. The pool floor was foul and black stains. Again the room was run down. Then our air conditioning started to spit ice in the middle of the night. The funny thing is if you read the previous reviews, previous guests complained about the up keep of the place in 2015 and nothing has been noted or done about it. I spoke to the general manager about this and he said a renovation will be a few years. Clearly not listening. The main pool the same thing dirty and the beach! What beach?!? It’s filthy. Finally don’t be fooled by the all inclusive massages. They are a con, not very good and they don’t last the allocated time slot. This 3 star max. In summary don’t stay here, feeling disappointed.
Read More
Vinko
icon-with Partner
with Partner
6.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

It situates at a quiet part of Samui island. On the surface (an in photos) this resort photographs well. You can tell it needs refreshing when you see it in person. Unfortunately, this nice image didn’t begin with the hotel arranged pick up, costing Baht1000/trip (35 minutes), the driver was sloppy and unkept, the van was run down and most of all he was 30 minutes late, when our flight was already 40 minutes late to arrive. I end up having to call the hotel to inform them of the fact, who insist the driver was already there waiting. You have no idea if a communication barrier exist until your requests are not fulfilled. Spa staff makes a point of refusing to book sessions longer than 1 session at a time. Citing health concerns for sessions longer than those already stated in the spa menu. Massage therapist appears to rush to finish the session, not giving the full attention to what they are doing. Sometimes will be talking among themselves, along with the noisy air conditioner sure break up the suppose tranquil environment. The restaurant, 4K, is reasonably priced, but considers the quality of food, it is too expensive. Food came out cold, small quantity and over cooked. The existing chef is new, so we may need to give him time to sort things out. A new Swedish manager (Erik) arrived, this may indicates management recognizes these issues and wants to improve. Erik is nice and always checking on his guests satisfactions. He genuinely cares about any feedbacks
Read More
Ben
8.0
/10
Reviewed 454 week(s) ago

Expedia Group verified review

Our two week stay at Cross 2 was fantastic. The staff are absolutely amazing and helpful. The location is fantastic for those wanting to get away from the hustle and bustle. The only letdown was minor issues with the plumbing. The shower in our room was temperamental when it came to hot water and the shower head itself had about 3 streams that came out. Other than this though it was a pleasure to stay at Cross 2, the rest of the facilities are top notch, the view is peaceful and the spa treatments are excellent.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 455 week(s) ago

Hotels.com verified review

Very cool property, rooms were nice, very attentive staff. We visited in the off-season, which meant there were few other guests (which made it a bit too quiet, though maybe that's a plus for you). Also getting around the island was a bit cumbersome with cabs, but that is an island-wide complaint.
Milanalin
10.0
/10
Reviewed 456 week(s) ago

Expedia Group verified review

Hotel locates at private beach for ones who wants to enjoy and relax in a private environment. Facilities are great with excellent services. We enjoy a lot here.
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 459 week(s) ago

Expedia Group verified review

X2 is a very small 26 room resort. The beach is not that nice but as the resort is a all inclusive spa resort and most rooms have their own pool so the beach is not something that this resort really needs. we stayed a week and had a very relaxing time. The resort does need some love however but anew manager has just started and I am sure any improvements will had to this lovely resort. My only issue is with the spa you need to book your treatments before you arrive and some of the staff talk during your session. Apart from this all staff a lovely and would go out of their way to assist.
Read More
Macy
6.0
/10
Reviewed 462 week(s) ago

Expedia Group verified review

Helpful staff, but a few major oversights. No ocean water due to low tide - so beach is deserted and pretty unattractive. No gym on premises.
Verified traveler
10.0
/10
Reviewed 465 week(s) ago

Expedia Group verified review

I can't say enough great things about this hotel. The Staff was accommodating and extremely friendly. The pool villa was perfect! Total privacy. The pool was actually large enough to swim in (laps). The food was excellent. Great variety of breakfast foods. The spa services were wonderful. Only been back to work a few days and I'm ready to book again! LOL
Read More
Samantha
10.0
/10
Reviewed 467 week(s) ago

Hotels.com verified review

Very good therapist in spa. Perfect ocean front stretched out to enjoy a nice big buffet breakfast looking straight out from the lovely comfy couch seats. A chilled coconut on arrival with cold towel
sakshi
icon-with Partner
with Partner
8.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

It was a beautiful property. Only the food part was ok (for vegetarian) rest all good. Beach is very scenic but not good for walking.
Aaron
10.0
/10
Reviewed 486 week(s) ago

Expedia Group verified review

This is an outstanding resort with unlimited massages, best for couples on a honeymoon. If you don't like the whole Miami beach vibes, this is the one. The beach has a great view, it's quiet and great for lounging. Service is pitch perfect, especially the main guy. Anything you need, taxis, food recommendations, all great. One tip: book the massages with the hotel when you book the hotel, don't wait till you check in. The hotel is very responsive to emails and it was no hassle at all for me to book the massages. This is THE hotel to go to.
Read More
j&l
10.0
/10
Reviewed 492 week(s) ago

Expedia Group verified review

Very quiet and nice, clean and comfortable, friendly staff, nice pool, just the birds are to noisy
Melissa
icon-with Partner
with Partner
10.0
/10
Reviewed 498 week(s) ago

Expedia Group verified review

We stayed with X2 for 5 days. The room is stunning--can't help but feel you are some place special when you walk in. The pool was also beautiful, but as it rained quite a bit during our stay, we didn't use it at all. The water was freezing. The breakfast was excellent. Could order choice of egg dish or other breakfast favorites, but also take from a super healthy selection of fruits, juices and cereals. Some Asian dishes were also included. The spa also gets good marks. Although it is meant to be all-inclusive, I had to book a few weeks in advance when I saw other reviews that mentioned booking were full. Even weeks in advance, it took a few strongly worded messages to arrange daily two-hours of promised treatments to be confirmed. The staff are very well trained and friendly and the treatment rooms are pleasant as well. Overall, it was a relaxing quiet place. Be sure to book a car or motorbike as there is nothing close by of any interest in walking distance. The Lamai area has a lot of bars and restaurants and is only 10 minutes away by car.
Read More
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

Relaxing spa resort for private quite getaway, far from the crowds.
Number of reviews per page
20
40

Ready to make up your mind?

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Swimming Pool 4 Tolani Resort Koh Samui

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 106 reviews
Cleanliness

8.0

Room Comfort

8.4

Location

7.2

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Tolani Resort Koh Samui

Number of reviews per page
20
40
Top reviews
mark
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

second time for us. Pro's - great staff, friendly manager, great food, it's isolated (but if you get the grab app you can get a cab to lamai) and great villa. For improvement- no mats on the beds around the pool or cushions on the sitting area. The decking has also seen better days and needs repair. We still enjoyed it lots, good value for money.
Read More
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Service was really fantastic!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

The hotel is amazing, with great views and good staff who are friendly and supportive. If you want to relax and get away from everything stay here
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

Amazing
firdaus
10.0
/10
Reviewed 407 week(s) ago

Expedia Group verified review

rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.
Read More
Mausey
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

Fourth stay here the front office & spa staff are amazing. The inclusive spa treatments were heaven. On this occasion we did find the restaurant meals not that are appealing & staff seem to not completely understand orders. A healthy revamp of the restaurant menu to blend in with spa wellbeing theme would be a great enhancement. We will return as it is very peaceful & the attention to detail provided by Ning D Maysayon is truly amazing thank you are a credit to X2 Samui
Read More
Gavin
2.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

Where should I start! The hotel is terrible and needs to be renovated immediately. Our first room the shower head didn’t work, it was dirty, dirty sheets and the air conditioning didn’t work. After my wife left a check in review (bad) they moved us to a room with a private pool. That room wasn’t much better. The pool floor was foul and black stains. Again the room was run down. Then our air conditioning started to spit ice in the middle of the night. The funny thing is if you read the previous reviews, previous guests complained about the up keep of the place in 2015 and nothing has been noted or done about it. I spoke to the general manager about this and he said a renovation will be a few years. Clearly not listening. The main pool the same thing dirty and the beach! What beach?!? It’s filthy. Finally don’t be fooled by the all inclusive massages. They are a con, not very good and they don’t last the allocated time slot. This 3 star max. In summary don’t stay here, feeling disappointed.
Read More
Vinko
icon-with Partner
with Partner
6.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

It situates at a quiet part of Samui island. On the surface (an in photos) this resort photographs well. You can tell it needs refreshing when you see it in person. Unfortunately, this nice image didn’t begin with the hotel arranged pick up, costing Baht1000/trip (35 minutes), the driver was sloppy and unkept, the van was run down and most of all he was 30 minutes late, when our flight was already 40 minutes late to arrive. I end up having to call the hotel to inform them of the fact, who insist the driver was already there waiting. You have no idea if a communication barrier exist until your requests are not fulfilled. Spa staff makes a point of refusing to book sessions longer than 1 session at a time. Citing health concerns for sessions longer than those already stated in the spa menu. Massage therapist appears to rush to finish the session, not giving the full attention to what they are doing. Sometimes will be talking among themselves, along with the noisy air conditioner sure break up the suppose tranquil environment. The restaurant, 4K, is reasonably priced, but considers the quality of food, it is too expensive. Food came out cold, small quantity and over cooked. The existing chef is new, so we may need to give him time to sort things out. A new Swedish manager (Erik) arrived, this may indicates management recognizes these issues and wants to improve. Erik is nice and always checking on his guests satisfactions. He genuinely cares about any feedbacks
Read More
Ben
8.0
/10
Reviewed 454 week(s) ago

Expedia Group verified review

Our two week stay at Cross 2 was fantastic. The staff are absolutely amazing and helpful. The location is fantastic for those wanting to get away from the hustle and bustle. The only letdown was minor issues with the plumbing. The shower in our room was temperamental when it came to hot water and the shower head itself had about 3 streams that came out. Other than this though it was a pleasure to stay at Cross 2, the rest of the facilities are top notch, the view is peaceful and the spa treatments are excellent.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 455 week(s) ago

Hotels.com verified review

Very cool property, rooms were nice, very attentive staff. We visited in the off-season, which meant there were few other guests (which made it a bit too quiet, though maybe that's a plus for you). Also getting around the island was a bit cumbersome with cabs, but that is an island-wide complaint.
Milanalin
10.0
/10
Reviewed 456 week(s) ago

Expedia Group verified review

Hotel locates at private beach for ones who wants to enjoy and relax in a private environment. Facilities are great with excellent services. We enjoy a lot here.
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 459 week(s) ago

Expedia Group verified review

X2 is a very small 26 room resort. The beach is not that nice but as the resort is a all inclusive spa resort and most rooms have their own pool so the beach is not something that this resort really needs. we stayed a week and had a very relaxing time. The resort does need some love however but anew manager has just started and I am sure any improvements will had to this lovely resort. My only issue is with the spa you need to book your treatments before you arrive and some of the staff talk during your session. Apart from this all staff a lovely and would go out of their way to assist.
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Macy
6.0
/10
Reviewed 462 week(s) ago

Expedia Group verified review

Helpful staff, but a few major oversights. No ocean water due to low tide - so beach is deserted and pretty unattractive. No gym on premises.
Verified traveler
10.0
/10
Reviewed 465 week(s) ago

Expedia Group verified review

I can't say enough great things about this hotel. The Staff was accommodating and extremely friendly. The pool villa was perfect! Total privacy. The pool was actually large enough to swim in (laps). The food was excellent. Great variety of breakfast foods. The spa services were wonderful. Only been back to work a few days and I'm ready to book again! LOL
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Samantha
10.0
/10
Reviewed 467 week(s) ago

Hotels.com verified review

Very good therapist in spa. Perfect ocean front stretched out to enjoy a nice big buffet breakfast looking straight out from the lovely comfy couch seats. A chilled coconut on arrival with cold towel
sakshi
icon-with Partner
with Partner
8.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

It was a beautiful property. Only the food part was ok (for vegetarian) rest all good. Beach is very scenic but not good for walking.
Aaron
10.0
/10
Reviewed 486 week(s) ago

Expedia Group verified review

This is an outstanding resort with unlimited massages, best for couples on a honeymoon. If you don't like the whole Miami beach vibes, this is the one. The beach has a great view, it's quiet and great for lounging. Service is pitch perfect, especially the main guy. Anything you need, taxis, food recommendations, all great. One tip: book the massages with the hotel when you book the hotel, don't wait till you check in. The hotel is very responsive to emails and it was no hassle at all for me to book the massages. This is THE hotel to go to.
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j&l
10.0
/10
Reviewed 492 week(s) ago

Expedia Group verified review

Very quiet and nice, clean and comfortable, friendly staff, nice pool, just the birds are to noisy
Melissa
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with Partner
10.0
/10
Reviewed 498 week(s) ago

Expedia Group verified review

We stayed with X2 for 5 days. The room is stunning--can't help but feel you are some place special when you walk in. The pool was also beautiful, but as it rained quite a bit during our stay, we didn't use it at all. The water was freezing. The breakfast was excellent. Could order choice of egg dish or other breakfast favorites, but also take from a super healthy selection of fruits, juices and cereals. Some Asian dishes were also included. The spa also gets good marks. Although it is meant to be all-inclusive, I had to book a few weeks in advance when I saw other reviews that mentioned booking were full. Even weeks in advance, it took a few strongly worded messages to arrange daily two-hours of promised treatments to be confirmed. The staff are very well trained and friendly and the treatment rooms are pleasant as well. Overall, it was a relaxing quiet place. Be sure to book a car or motorbike as there is nothing close by of any interest in walking distance. The Lamai area has a lot of bars and restaurants and is only 10 minutes away by car.
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Verified traveler
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Family
10.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

Relaxing spa resort for private quite getaway, far from the crowds.
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