Tolani Resort Koh Samui

second time for us. Pro's - great staff, friendly manager, great food, it's isolated (but if you get the grab app you can get a cab to lamai) and great villa. For improvement- no mats on the beds around the pool or cushions on the sitting area. The decking has also seen better days and needs repair. We still enjoyed it lots, good value for money.

Service was really fantastic!

The hotel is amazing, with great views and good staff who are friendly and supportive. If you want to relax and get away from everything stay here

Amazing

rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.

Fourth stay here the front office & spa staff are amazing. The inclusive spa treatments were heaven. On this occasion we did find the restaurant meals not that are appealing & staff seem to not completely understand orders. A healthy revamp of the restaurant menu to blend in with spa wellbeing theme would be a great enhancement. We will return as it is very peaceful & the attention to detail provided by Ning D Maysayon is truly amazing thank you are a credit to X2 Samui

Where should I start! The hotel is terrible and needs to be renovated immediately. Our first room the shower head didn’t work, it was dirty, dirty sheets and the air conditioning didn’t work. After my wife left a check in review (bad) they moved us to a room with a private pool. That room wasn’t much better. The pool floor was foul and black stains. Again the room was run down. Then our air conditioning started to spit ice in the middle of the night. The funny thing is if you read the previous reviews, previous guests complained about the up keep of the place in 2015 and nothing has been noted or done about it. I spoke to the general manager about this and he said a renovation will be a few years. Clearly not listening. The main pool the same thing dirty and the beach! What beach?!? It’s filthy. Finally don’t be fooled by the all inclusive massages. They are a con, not very good and they don’t last the allocated time slot. This 3 star max. In summary don’t stay here, feeling disappointed.

It situates at a quiet part of Samui island. On the surface (an in photos) this resort photographs well. You can tell it needs refreshing when you see it in person. Unfortunately, this nice image didn’t begin with the hotel arranged pick up, costing Baht1000/trip (35 minutes), the driver was sloppy and unkept, the van was run down and most of all he was 30 minutes late, when our flight was already 40 minutes late to arrive. I end up having to call the hotel to inform them of the fact, who insist the driver was already there waiting. You have no idea if a communication barrier exist until your requests are not fulfilled. Spa staff makes a point of refusing to book sessions longer than 1 session at a time. Citing health concerns for sessions longer than those already stated in the spa menu. Massage therapist appears to rush to finish the session, not giving the full attention to what they are doing. Sometimes will be talking among themselves, along with the noisy air conditioner sure break up the suppose tranquil environment. The restaurant, 4K, is reasonably priced, but considers the quality of food, it is too expensive. Food came out cold, small quantity and over cooked. The existing chef is new, so we may need to give him time to sort things out. A new Swedish manager (Erik) arrived, this may indicates management recognizes these issues and wants to improve. Erik is nice and always checking on his guests satisfactions. He genuinely cares about any feedbacks

Our two week stay at Cross 2 was fantastic. The staff are absolutely amazing and helpful. The location is fantastic for those wanting to get away from the hustle and bustle. The only letdown was minor issues with the plumbing. The shower in our room was temperamental when it came to hot water and the shower head itself had about 3 streams that came out. Other than this though it was a pleasure to stay at Cross 2, the rest of the facilities are top notch, the view is peaceful and the spa treatments are excellent.

Very cool property, rooms were nice, very attentive staff. We visited in the off-season, which meant there were few other guests (which made it a bit too quiet, though maybe that's a plus for you). Also getting around the island was a bit cumbersome with cabs, but that is an island-wide complaint.

Hotel locates at private beach for ones who wants to enjoy and relax in a private environment. Facilities are great with excellent services. We enjoy a lot here.

X2 is a very small 26 room resort. The beach is not that nice but as the resort is a all inclusive spa resort and most rooms have their own pool so the beach is not something that this resort really needs. we stayed a week and had a very relaxing time. The resort does need some love however but anew manager has just started and I am sure any improvements will had to this lovely resort. My only issue is with the spa you need to book your treatments before you arrive and some of the staff talk during your session. Apart from this all staff a lovely and would go out of their way to assist.

Helpful staff, but a few major oversights. No ocean water due to low tide - so beach is deserted and pretty unattractive. No gym on premises.

I can't say enough great things about this hotel. The Staff was accommodating and extremely friendly. The pool villa was perfect! Total privacy. The pool was actually large enough to swim in (laps). The food was excellent. Great variety of breakfast foods. The spa services were wonderful. Only been back to work a few days and I'm ready to book again! LOL

Very good therapist in spa. Perfect ocean front stretched out to enjoy a nice big buffet breakfast looking straight out from the lovely comfy couch seats. A chilled coconut on arrival with cold towel

It was a beautiful property. Only the food part was ok (for vegetarian) rest all good. Beach is very scenic but not good for walking.

This is an outstanding resort with unlimited massages, best for couples on a honeymoon. If you don't like the whole Miami beach vibes, this is the one. The beach has a great view, it's quiet and great for lounging. Service is pitch perfect, especially the main guy. Anything you need, taxis, food recommendations, all great. One tip: book the massages with the hotel when you book the hotel, don't wait till you check in. The hotel is very responsive to emails and it was no hassle at all for me to book the massages. This is THE hotel to go to.

Very quiet and nice, clean and comfortable, friendly staff, nice pool, just the birds are to noisy

We stayed with X2 for 5 days. The room is stunning--can't help but feel you are some place special when you walk in. The pool was also beautiful, but as it rained quite a bit during our stay, we didn't use it at all. The water was freezing. The breakfast was excellent. Could order choice of egg dish or other breakfast favorites, but also take from a super healthy selection of fruits, juices and cereals. Some Asian dishes were also included. The spa also gets good marks. Although it is meant to be all-inclusive, I had to book a few weeks in advance when I saw other reviews that mentioned booking were full. Even weeks in advance, it took a few strongly worded messages to arrange daily two-hours of promised treatments to be confirmed. The staff are very well trained and friendly and the treatment rooms are pleasant as well. Overall, it was a relaxing quiet place. Be sure to book a car or motorbike as there is nothing close by of any interest in walking distance. The Lamai area has a lot of bars and restaurants and is only 10 minutes away by car.

Relaxing spa resort for private quite getaway, far from the crowds.