Grand Star Hotel Bosphorus & Spa

In my booking details, there is a service for keeping luggage, but they said they don’t have any spaces for it.. it is so bad!! So i needed to carry luggage to 8:00 pm my bus time after checking out!!

Good location, but they gave me the worst room. I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor! Was a bit difficult and time wasting each time going in and out of the room

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

They remove coffee from our hands after breakfast time ends, without permission! In addition a staff name Amareye was shouting on kids and us because they were swimming and shouted when we told her we will report this. Management didnt do anything about this, it was my 6th visit to this Hotel and its now over i will not book again and i dont recommend at all due to their staff behavior

Elevator and internet wasn’t working

The hotel was so dirty and bad.they don’t respond respectfully to people.everything looks so so so so so bad.

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

Be careful. It is not 4 stars hotel. It is maximum 2 stars hotel. So noisy, can’t find normal internet in the room and all elevators are broken. No one help us for exit. Shame on them…

Rooms were spacious and location was great

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Acceptable service and breakfast, reception with Persian and English conversation skills and good guidance and assistance, recommendable hotel considering the price

Bad service

I was in an underground room, the stay was nice and the staff was welcoming and gentle. I had a problem with the smell in the bathroom.

Such an experience never again. We had extremely poor service from the Manager and his staff. 1.When we first checked in around 2 pm and went into our room, we wanted to have a hot cup of tea. There was tea bags, sugar and powder milk but no tea cups or saucers. We called the reception but was told that the kitchen was closed. 2. The TV had not a single channel working. When we rang the reception, we were told they would send someone to fix it. The next day a technician came but was unable to fix it. Then on the third day the Manager came with another technician. They were able to fix one local news channel in English. The same evening when we returned to our room, that single English Channel was not working. We told the Manager and he said he will have it fixed again but till the date we checked out the TV was not fixed. 3. On the third afternoon of our stay, I was on the lift to come up to our floor. When I got to the 7th floor of our room, the lift would not open. I was stuck inside the lift for 15 minutes frantically pressing the alarm button but no one came to help. Then a customer on the ground floor pressed for the lift, it then started to go down and it then the lift opened. It was a terrifying experience. 4. On the third day, we went down for breakfast at 9.15am ( it normally close at 10am).. There was no milk for our tea and when we asked for milk, we were told that it had finished. We complained to the Manager, he said sorry, no milk.

Horrible Experience – Stay Away! I recently stayed at Grand Star Hotel, and it was one of the worst experiences I've ever had. The room was absolutely filthy—dust everywhere, stained sheets, and a terrible smell that made it unbearable to stay in. The bathroom was even worse, with mold in the shower, dirty towels, and clogged drains. The staff was just as bad except one lady called ELANOR. They were rude, unhelpful, and completely indifferent to any complaints. you need to call the reception 100 times and they don't take any action. 29/1/2025

Good

The place was filthy. We didn't even stay there. We were itchy after trying to have a nap. Clearly bed bugs. And pretty sure they are aware of it . Absolutely disgusting.

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