Grand Star Hotel Bosphorus & Spa

The receptionists by day were good and helpful, the one working night shift were terrible. One person from the night shift by the name of Zack was extremely rude and unprofessional. He shouldn’t be working in the hotel industry at all. When we first arrived at the hotel, we asked about the smoking policy and we were told about 2 areas (Terraces) that are designated for smoking. One night we were heading towards one of the areas when an employee came rushing to tell us the area is closed after 11 PM, and that was a lie. The next morning we talked to the day shift manager, he apologized and assured us it would not happen again. But the disturbing part was Zack’s attitude and vocabulary used. He threatened to take away my phone if I recorded him during the confrontation. This was my third trip to Turkey and I have never seen anything like this. Completely unprofessional. We felt like we were being attacked on the streets. I ultimately threatened to call police after he threatened to have us removed from the property. I will never set foot in that property again. If it wasn’t for the morning manager, we were leaving the next morning. Don’t even think about making reservations there.

Location

The hotel has made made a lot of remodeling. They have new elevators and room furnishing. I wish they would reopen the bar and patio some day, The complimentary breakfast is very Turkish with lots of cheese. eggs. olives and salads

The room and sheets were a bit dirty, and I was disappointed with the staff's behavior.

Very Terrible and they dont have any sense of humanity

Very nice room with good location and loving people

🤔

In my booking details, there is a service for keeping luggage, but they said they don’t have any spaces for it.. it is so bad!! So i needed to carry luggage to 8:00 pm my bus time after checking out!!

Good location, but they gave me the worst room. I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor! Was a bit difficult and time wasting each time going in and out of the room

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

They remove coffee from our hands after breakfast time ends, without permission! In addition a staff name Amareye was shouting on kids and us because they were swimming and shouted when we told her we will report this. Management didnt do anything about this, it was my 6th visit to this Hotel and its now over i will not book again and i dont recommend at all due to their staff behavior

Elevator and internet wasn’t working

The hotel was so dirty and bad.they don’t respond respectfully to people.everything looks so so so so so bad.

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

Be careful. It is not 4 stars hotel. It is maximum 2 stars hotel. So noisy, can’t find normal internet in the room and all elevators are broken. No one help us for exit. Shame on them…

Rooms were spacious and location was great

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Acceptable service and breakfast, reception with Persian and English conversation skills and good guidance and assistance, recommendable hotel considering the price

Bad service

I was in an underground room, the stay was nice and the staff was welcoming and gentle. I had a problem with the smell in the bathroom.