Elegant Suites Westlake

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9.1
/10
Exceptional
741 reviews

What Guests Say About Their Stay

Pham M. H.

9.1
/ 10
Comfortable. Honest staff and view of the West Lake is very beautiful!
See original

Catherine

10.0
/ 10
This was a lovely relatively new property away from the hustle and bustle of old town. Rooms were very spacious and clean. Amenities were great with pool, spa and masssge facilities on site. Staff were very helpful and restaurant on site was good and reasonably priced. Only criticism was the taps in the bathroom, as each turned in a different direction which had obviously caused problems with previous guests which had led to some damage of the fittings. The hot tap needs to be refitted as in thinking you were turning in off, you were actually turning it on fuller and due to the very high temperature it could lead to a scald. Nevertheless, overall this was a really good stay. A lot of building construction around the hotel but lovely views from within over the city. Would def stay here again.

Raman

10.0
/ 10
Very spacious and clean rooms. Breakfast is amazing. View of the lake is breathtaking. Staff very helpful and courteous.

George Mhar

10.0
/ 10
Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry
In the Area
See Map
10B Dang Thai Mai, Quang An, Tay Ho, Hanoi, Vietnam, 100000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Elegant Suites Westlake is a good choice when you are visiting Quang An. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Elegant Suites Westlake

10B Dang Thai Mai, Quang An, Tay Ho, Hanoi, Vietnam, 100000
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Discover More About Elegant Suites Westlake

Discover Elegant Suites Westlake: Your Premier Hanoi Accommodation

Welcome to Elegant Suites Westlake, a distinguished hotel offering an exceptional stay in the vibrant heart of Hanoi, Vietnam. Designed for discerning travelers seeking comfort, style, and convenience, Elegant Suites Westlake provides a sanctuary of tranquility amidst the city's dynamic energy. Whether you're visiting for business or leisure, our commitment to outstanding service ensures a memorable experience. Room rates at Elegant Suites Westlake start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Elegant Suites Westlake Location

Nestled in the serene Tay Ho District, Elegant Suites Westlake offers a prime location that balances peaceful surroundings with easy access to the city's attractions. Situated at 10B Đặng Thái Mai, Quảng An, Tây Hồ, Hà Nội, Việt Nam, 100000 , the hotel is approximately 8 kilometers from the bustling city center, providing a welcome escape from the urban rush while remaining conveniently connected. The atmosphere here is one of refined calm, with the picturesque West Lake just moments away, inviting leisurely strolls and breathtaking sunset views. This tranquil setting is perfect for those seeking a relaxing retreat, yet it keeps you close enough to explore Hanoi's rich cultural tapestry and modern conveniences.

Elegant Suites Westlake Facilities & Services

Facilities for guests at Elegant Suites Westlake are designed to cater to every need, ensuring a comfortable and enjoyable stay. * **Swimming Pool:** Take a refreshing dip in our well-maintained swimming pool, perfect for unwinding after a day of exploration. Operating hours are from 6:00 AM to 9:00 PM, with no additional fees. * **Fitness Center:** Stay active in our fully equipped fitness center, featuring modern exercise machines. Open daily from 6:00 AM to 10:00 PM, access is complimentary for all guests. * **Restaurant & Bar:** Savor delicious cuisine and refreshing beverages at our on-site dining venues. * **Concierge Services:** Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests. * **Wi-Fi:** Complimentary high-speed Wi-Fi is available throughout the hotel, keeping you connected at all times. * **Parking:** Enjoy the convenience of free parking space for guests traveling by car. * **Shuttle Service:** A complimentary shuttle service operates to select nearby shopping centers and business districts at scheduled times. Please inquire at the reception for the current schedule. * **Business Center:** For our business travelers, a well-equipped business center is available for your convenience.

Elegant Suites Westlake Room Types

Discover a range of thoughtfully appointed accommodations, each designed to provide a comfortable and luxurious home away from home. The room types of Elegant Suites Westlake include options to suit every traveler's preference. * **Deluxe Room:** Offering a comfortable space with either a city view or a garden view, these rooms are available in smoking and non-smoking options. Some Deluxe Rooms feature a bathtub for added relaxation. * **Executive Suite:** These spacious suites provide enhanced living areas and premium amenities, with options for city or lake views. Non-smoking rooms are standard, and some include a bathtub. * **Westlake Suite:** Our most luxurious offering, the Westlake Suite boasts expansive living spaces and stunning views of West Lake. These suites are non-smoking and come equipped with a bathtub. * **Family Suite:** Designed for families traveling together, these suites offer ample space and comfortable sleeping arrangements, often with separate living areas. Views may vary, and non-smoking options are available. Some Family Suites include a bathtub. Please note that while we strive to accommodate all preferences, specific room features like bathtubs are subject to availability. We do not currently offer pet-friendly rooms.

Elegant Suites Westlake Dining & Restaurants

Indulge your palate with the diverse culinary offerings at Elegant Suites Westlake. Our on-site dining venues provide a delightful gastronomic journey for every guest. * **The Lakeview Restaurant:** Open daily from 6:30 AM to 10:00 PM, this restaurant offers a breakfast buffet with an estimated price of PHP 500 per person. For lunch and dinner, enjoy a selection of international and Vietnamese dishes. Lunch is served from 11:30 AM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM. * **The Sunset Bar:** Located with a view of West Lake, the Sunset Bar is the perfect spot to unwind. Open from 4:00 PM to 11:00 PM, it serves a variety of cocktails, wines, and light snacks. Enjoy the ambiance with drinks starting from PHP 300.

Elegant Suites Westlake Nearby Attractions and Activities

The Tay Ho District and its surroundings offer a wealth of experiences for visitors. Explore the charm and culture of Hanoi with these nearby attractions: * **West Lake (Ho Tay):** Just a short stroll from the hotel, West Lake is Hanoi's largest freshwater lake, offering beautiful scenery, cycling paths, and numerous pagodas. * **Tran Quoc Pagoda:** Located on a small island in West Lake, this is one of Vietnam's oldest pagodas, offering a glimpse into Buddhist history and architecture. * **Quan Thanh Temple:** A significant Taoist temple dating back to the Ly Dynasty, known for its intricate statues and peaceful atmosphere. * **Lotte Mall West Lake Hanoi:** A modern shopping and entertainment complex offering a wide array of retail stores, dining options, and recreational facilities. * **Hanoi Old Quarter:** While a short drive away, the historic Old Quarter is a must-visit for its bustling streets, traditional shops, and vibrant street food scene. If you are looking for other activities around Elegant Suites Westlake, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Elegant Suites Westlake from the Airport

Navigating your journey from the airport to Elegant Suites Westlake is straightforward, with several convenient options available. The airport transfer service of Elegant Suites Westlake ensures a smooth arrival. * **Hotel Private Airport Transfer:** For the utmost convenience and comfort, pre-book the hotel's private airport transfer service. This service offers a seamless journey directly to the hotel. Prices start from approximately PHP 1,500, depending on the vehicle type. You can arrange this through our concierge or directly via airport transfer services. * **Metered/Coupon Taxis:** Taxis are readily available at the airport. Ensure you use a reputable taxi company and that the meter is used. The journey to Elegant Suites Westlake typically costs between PHP 600 to PHP 800, depending on traffic. * **Ride-hailing Service:** Ride-hailing services are a popular and often cost-effective option. You can book a car through your smartphone app upon arrival. Estimated fares are similar to metered taxis. * **Airport Premium Buses:** While less direct, airport buses offer a budget-friendly way to get closer to the city center, from where you can take a short taxi or ride-hailing service to the hotel.

Summary of Why You Should Choose to Stay at Elegant Suites Westlake

Elegant Suites Westlake stands out as an exceptional choice for your Hanoi accommodation due to its prime location, comprehensive facilities, and commitment to guest satisfaction. * **Prime Location:** Enjoy the tranquility of the Tay Ho District with easy access to key attractions and the city center. * **Comfortable Accommodations:** A variety of well-appointed room types cater to different needs, ensuring a restful stay. * **Excellent Facilities:** From a refreshing swimming pool to a well-equipped fitness center, all your needs are met. * **Exceptional Service:** Our dedicated staff is committed to providing a warm and memorable experience. * **Convenient Dining:** Savor delicious meals and refreshing drinks at our on-site restaurants and bar. Discover the best Room availability at Elegant Suites Westlake and start planning your trip. Booking Elegant Suites Westlake is simple and convenient. We encourage you to book your stay through Traveloka for a seamless experience. Book budget hotels in Hanoi and experience the charm of Vietnam. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Elegant Suites Westlake

Swimming Pool Elegant Suites Westlake
Swimming Pool
Fitness Center Elegant Suites Westlake
Fitness Center
Functional Hall Elegant Suites Westlake
Functional Hall
Common Space Elegant Suites Westlake
Common Space
Lobby Elegant Suites Westlake
Lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Food and Drinks

  • Bar
  • Cafe
  • Gala dinner
  • Pub

Nearby Facilities

  • Grocery
  • Laundry
  • Supermarket

Connectivity

  • Internet point
  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Elegant Suites Westlake

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Phụ phí trẻ em sẽ thanh toán trực tiếp tại khách sạn và tùy vào chính sách của khách sạn. Trẻ em từ 4 tuổi trở lên được tính là người lớn và phải thanh toán phụ phí sử dụng giường phụ.

Additional Policy

Phụ phí trẻ em sẽ thanh toán trực tiếp tại khách sạn và tùy vào chính sách của khách sạn. Trẻ em từ 10 tuổi trở lên được tính là người lớn và phải thanh toán phụ phí sử dụng giường phụ.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Elegant Suites Westlake
135
Number of floors in Elegant Suites Westlake
15
Another facilities in Elegant Suites Westlake
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Elegant Suites Westlake

What are available facilities at Elegant Suites Westlake?
There are top facilites at Elegant Suites Westlake such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Elegant Suites Westlake?
The standard check-in time at Elegant Suites Westlake is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Elegant Suites Westlake provide breakfast?
Yes, Elegant Suites Westlake provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Elegant Suites Westlake?
Elegant Suites Westlake is a 4.0-star hotel.
How many floors does Elegant Suites Westlake have?
Elegant Suites Westlake has 15 floors.
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More Reviews from Other Guests in Elegant Suites Westlake

Overall Ratings & Reviews Elegant Suites Westlake

Traveloka (33)
Other sources (708)
9.2
Exceptional
From 708 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

5.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Elegant Suites Westlake

Number of reviews per page
20
40
Top reviews
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a lovely relatively new property away from the hustle and bustle of old town. Rooms were very spacious and clean. Amenities were great with pool, spa and masssge facilities on site. Staff were very helpful and restaurant on site was good and reasonably priced. Only criticism was the taps in the bathroom, as each turned in a different direction which had obviously caused problems with previous guests which had led to some damage of the fittings. The hot tap needs to be refitted as in thinking you were turning in off, you were actually turning it on fuller and due to the very high temperature it could lead to a scald. Nevertheless, overall this was a really good stay. A lot of building construction around the hotel but lovely views from within over the city. Would def stay here again.
Read More
Glenn
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

staff was so nice
Phillip
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Friendly staff, clean room, great breakfast
Kevin
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Will return next visit. Earned 5 starts from my experienced
Raman
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very spacious and clean rooms. Breakfast is amazing. View of the lake is breathtaking. Staff very helpful and courteous.
Lorenzo
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful.
George Mhar
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place, staying here for fourth time, definitely our home away from home in Vietnam
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place, literally your home away from home. Recommended
Megan
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only real downside is that they were doing construction on the floor I was on. I only heard it between 2-4pm when I was in my room, but it sounded like concrete being jack hammered. The buffet breakfast was just ok, compared with my other Hanoi experiences.
anil
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent staff, swimming pool and Spa, very good breakfast, great location.
Phuong
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Really good room and service, staying here for the second time, will come again
Sheyne
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.
Read More
cuong
icon-
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Dirt roads up to the hotel. Hotel next to unattractive neighborhood. Booked for 4 nights, but stayed only for one night because the hotel had a strong chlorine detergent smell throughout the hotel room. Left first thing in the morning.
Avelina Guevarra San
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Family friendly, clean room and everything you need to cook is available in the kitchen including a combo of washing and dryer machine. Staff very accommodating specially Jess, Patrick, Adam, Nina, housekeeping, Huong and Van from the spa the best all around spa massage and treatments. The buffet, good quality and several choices. Even though is few minutes away from the crowd and market places, I’ll definitely stay here again and absolutely recommend it. Everything I expected in a beautiful, clean, friendly/hospitable environment, very knowledgeable and their professionalism is definitely commended. Loved it, 5+ stars
Read More
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Fantastic stay here, service, amenities and location all excellent. Major construction work around the hotel but did not experience any disruption. Had a slight issue with the first room we checked in to but was dealt with swiftly and professionally. Patrick was extremely helpful throughout our stay and would like to thank him and his colleagues for making our stay very pleasant.
Read More
Monica
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.
Read More
Kemi
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Clean room, great quality service & the food at the restaurant was unreal
Bartley
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We arrived late at night & were greeted by Adam, who was working the desk. He was so helpful, when I wasn't thrilled with the view from our room. I had requested garden view, & their order was for lake. He worked hard to move us & we got a view of both. The room was huge & very clean. The restaurant was very good. I also went to the spa which was very enjoyable. I sat in the garden for a while, reading. Sadly the pool was being repaired, but it wasn'treally warm enough in my books for a swim. There is construction going on around the area, but Hanoi is noisy, so it didn't really bother us. And the room was sound-proof. The hotel arranged for our drive to & from the airport, which was good. Adam made our stay that much better. Very polite & always smiling. This is a beautiful, privately-owned hotel close to everything.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Elegant Suites Westlake

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Elegant Suites Westlake

Traveloka (33)
Other sources (708)
9.2
Exceptional
From 708 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

5.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Elegant Suites Westlake

Number of reviews per page
20
40
Top reviews
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a lovely relatively new property away from the hustle and bustle of old town. Rooms were very spacious and clean. Amenities were great with pool, spa and masssge facilities on site. Staff were very helpful and restaurant on site was good and reasonably priced. Only criticism was the taps in the bathroom, as each turned in a different direction which had obviously caused problems with previous guests which had led to some damage of the fittings. The hot tap needs to be refitted as in thinking you were turning in off, you were actually turning it on fuller and due to the very high temperature it could lead to a scald. Nevertheless, overall this was a really good stay. A lot of building construction around the hotel but lovely views from within over the city. Would def stay here again.
Read More
Glenn
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

staff was so nice
Phillip
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Friendly staff, clean room, great breakfast
Kevin
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Will return next visit. Earned 5 starts from my experienced
Raman
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very spacious and clean rooms. Breakfast is amazing. View of the lake is breathtaking. Staff very helpful and courteous.
Lorenzo
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful.
George Mhar
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place, staying here for fourth time, definitely our home away from home in Vietnam
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place, literally your home away from home. Recommended
Megan
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only real downside is that they were doing construction on the floor I was on. I only heard it between 2-4pm when I was in my room, but it sounded like concrete being jack hammered. The buffet breakfast was just ok, compared with my other Hanoi experiences.
anil
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent staff, swimming pool and Spa, very good breakfast, great location.
Phuong
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!
Stanislavs
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Really good room and service, staying here for the second time, will come again
Sheyne
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.
Read More
cuong
icon-
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Dirt roads up to the hotel. Hotel next to unattractive neighborhood. Booked for 4 nights, but stayed only for one night because the hotel had a strong chlorine detergent smell throughout the hotel room. Left first thing in the morning.
Avelina Guevarra San
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Family friendly, clean room and everything you need to cook is available in the kitchen including a combo of washing and dryer machine. Staff very accommodating specially Jess, Patrick, Adam, Nina, housekeeping, Huong and Van from the spa the best all around spa massage and treatments. The buffet, good quality and several choices. Even though is few minutes away from the crowd and market places, I’ll definitely stay here again and absolutely recommend it. Everything I expected in a beautiful, clean, friendly/hospitable environment, very knowledgeable and their professionalism is definitely commended. Loved it, 5+ stars
Read More
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Fantastic stay here, service, amenities and location all excellent. Major construction work around the hotel but did not experience any disruption. Had a slight issue with the first room we checked in to but was dealt with swiftly and professionally. Patrick was extremely helpful throughout our stay and would like to thank him and his colleagues for making our stay very pleasant.
Read More
Monica
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.
Read More
Kemi
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Clean room, great quality service & the food at the restaurant was unreal
Bartley
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We arrived late at night & were greeted by Adam, who was working the desk. He was so helpful, when I wasn't thrilled with the view from our room. I had requested garden view, & their order was for lake. He worked hard to move us & we got a view of both. The room was huge & very clean. The restaurant was very good. I also went to the spa which was very enjoyable. I sat in the garden for a while, reading. Sadly the pool was being repaired, but it wasn'treally warm enough in my books for a swim. There is construction going on around the area, but Hanoi is noisy, so it didn't really bother us. And the room was sound-proof. The hotel arranged for our drive to & from the airport, which was good. Adam made our stay that much better. Very polite & always smiling. This is a beautiful, privately-owned hotel close to everything.
Read More
Number of reviews per page
20
40