Ha Noi Capella Hotel

Anh chị chủ và nhân viên đều thân thiện. Tuy nhiên không thể cứu lại chất lượng khách sạn được. Phòng được lau chùi khá sạch sẽ tuy nhiên cơ sở vật chất quá cũ kĩ, han gỉ, hỏng hóc cộng với mùi. Với giá 500k/phòng/đêm như niêm yết thì không thể chấp nhận được. Đây không thể nào là khách sạn 3* được. Mình chắc chắn sẽ không bao giờ quay lại.

The hotel is in a good location, very close to the shore of Hoan Kiem Lake. Service staff very enthusiastic. Will come back when I have a chance

The room does not look like the picture, the faucet in the toilet is too strong, so it splashes into the room

The room and the elevator are old, so it should be repaired

Khách sạn phòng cũ quá, cửa phòng tắm kéo ra vô khá nặng

The hotel is very old, everything in the room is degraded, not worth the price, so it's best to stay away to not have a bad experience when coming to Hanoi. Personally, I have to leave to find another hotel right after checking in

The room was not like the photos in the ads, it was old and mouldly. The restroom smells so bad I didn't want to get change in the that room. I have a baby so when I recieved the room with such bad convenience like that I was super disappointed.

Phòng hơi bí và cũ một chút, nhưng anh nhân viên lễ tân khá nhiệt tình thân thiện

Vị trí khách sạn ngay phố đi bộ.

It is so so so bad experience we have had. We book this hotel because it is located near from Hoan Kiem lake. We think that may be it is not modern but clean. But it is not like that anymore. The room is too dirty, wet, terrible smell. We booked this hotel several days before we travel to Hanoi. The time for checking in is 12, but when we come to the hotel at 7pm, they gave us a dirty room. The room have not cleaned from the previous client. When we told them about that, they asked us to wait for at least 30' for cleaning room. They told us that the maids forgot cleaning it and didn't have any word for sorry us. And absolutely, we never never never come back. Terrible. Awful.

The staff is friendly and the location is at the center of Hanoi. However, the room's quality is so bad. It is extremely old and it ruins. The smell is not good as well.

I was informed that the room I booked had a broken water line the morning before I checked in, so I was changed to another similar hotel, told it was 4 stars, but I got a new room in Golden Sail, quite disappointed because the room here is too small. and the toilet is not tight so it's not very comfortable. Everyone who has encountered this situation should clarify from the beginning to avoid discomfort like me. As for the room on this side, the staff on our side have rated it well.

The hotel booked 650k 1 night on the way in as a motel room. Bad room and reception also bad attitude. The image above is the actual image. Never never come back.

Clean spacious room with full amenities. Good price. Near the center of Hoan Kiem pedestrian street. It's very convenient to go shopping and eat and drink. If I have a chance to work, I will visit again.

The service is quite good, the receptionist is enthusiastic

should not choose to stay, the hotel is very bad, only the one near Sword Lake

For advance check-in and collect additional money, without prior notice to guests, guests who arrive at the hotel TT only give 01 bottle of water on check-in date while the room rental price is the same every day. The room is not as beautiful as the picture above. network: old and degraded

The room is basic with poor maintenance.

Tôi không thể ở được vì chất lượng quá tệ, tôi đã phải chuyển đi khách sạn khác ngay sau đó. Nhưng khách sạn không hoàn tiền lại

Bad service, the room does not match the photo