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Ambassador Hanoi Hotel & Spa
Hotels
8.9
/10
Exceptional
413 reviews
What Guests Say About Their Stay
Sai L. H.
9.4
/ 10
Great stay! The staff were very friendly and helpful, the room was clean and comfortable, and the overall atmosphere was warm and welcoming. Highly recommend!
Robert
10.0
/ 10
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries
.. would definitely stay here again
Ian
10.0
/ 10
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
luca
10.0
/ 10
Very well located property and staff very kind.
Only pain point is the lack of window in the room, air does not circulate propertly
In the Area
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65 Hang Dieu, Hoan Kiem District, Cua Dong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
Main Facilities
Read More
Restaurant
24-Hour Front Desk
Elevator
WiFi
Read More
Available Room Types in Ambassador Hanoi Hotel & Spa
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What's around Ambassador Hanoi Hotel & Spa
65 Hang Dieu, Hoan Kiem District, Cua Dong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
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Discover More About Ambassador Hanoi Hotel & Spa
Location
Staying at Ambassador Hanoi Hotel & Spa is a good choice when you are visiting Cửa Đông.
About Ambassador Hanoi Hotel & Spa
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Ambassador Hanoi Hotel & Spa exclusively for you.
Ambassador Hanoi Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Ambassador Hanoi Hotel & Spa is the right place to stay.
All facilities in Ambassador Hanoi Hotel & Spa
Others
Hotel Services
- Welcoming drinks
- Express check-in
- Express check-out
- 24-hour Receptionist
- Laundry service
- Luggage storage
- Newspaper in lobby
- Porter
- Tours
Public Facilities
- Coffee/tea in lobby
- Elevator
- Others
- Restaurant
- Safety deposit box
- Smoke-free area
Connectivity
- LAN Internet
- Free WiFi
Transportation
- Area shuttle with surcharge
Things to Do
- Spa
General
- Parking (surcharge)
Accessibilty
- In-room accessibility
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Ambassador Hanoi Hotel & Spa
Important Note
- Airport shuttle fee: VND 25 per vehicle (one way)
- Self parking fee: VND 3 per day
- Rollaway bed fee: VND 400000.0 per night
- Credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at Ambassador Hanoi Hotel & Spa | 25 |
Number of floors in Ambassador Hanoi Hotel & Spa | 9 |
Another facilities in Ambassador Hanoi Hotel & Spa | Welcoming drinks, Express check-in, Express check-out, 24-hour Receptionist, Laundry service |
Frequently asked question in Ambassador Hanoi Hotel & Spa
What are available facilities at Ambassador Hanoi Hotel & Spa?
There are top facilites at Ambassador Hanoi Hotel & Spa such as Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ambassador Hanoi Hotel & Spa?
The standard check-in time at Ambassador Hanoi Hotel & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Ambassador Hanoi Hotel & Spa?
Ambassador Hanoi Hotel & Spa is a 3.5-star hotel.
How many floors does Ambassador Hanoi Hotel & Spa have?
Ambassador Hanoi Hotel & Spa has 9 floors.
How many rooms are available at Ambassador Hanoi Hotel & Spa?
Ambassador Hanoi Hotel & Spa has 25 rooms in total.
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More Reviews from Other Guests in Ambassador Hanoi Hotel & Spa
Overall Ratings & Reviews Hanoi Trendy Hotel & Spa
Traveloka (8)
Other sources (405)
9.0
Exceptional
From 405 reviews
Cleanliness
9.0
Room Comfort
9.0
Location
9.4
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hanoi Trendy Hotel & Spa
Number of reviews per page
20
40
Top reviews
Viet
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We did not stay at Ambassador as the hotel texted us about its unavailability and suggested us to move to another nearby hotel. For this reason this review is not for Ambassador, and technically does not make sense when Ambassador reached out for reviews. The ratings we gave is for the hotel we eventually got moved to (Parklane Hotel) at 4 To Tich). Overall nothing bad but the hotel is about a 2.5 stars hotel.
Read More
Patrick
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Amazing staff!!!! Well informed and extremely inviting.
Robert
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries
.. would definitely stay here again
Caleb
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower.
Read More
Mathieu
Leisure with Friends
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Loved with terrace. Well maintained. Well located.
Mathieu
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Loved with terrace. Well maintained. Well located.
Ian
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
Stephanie
Leisure
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The manager was very helpful and staff polite. We enjoyed our stay
Malcolm
6.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Read More
Aicha
Leisure with Children
2.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.
Read More
Jack William
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Nice place
Verified traveler
Friends and Family
8.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Tina
Leisure Family
4.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Read More
Rikki
8.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Gerard
Leisure Family
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
connor
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Great stay!
Marika
Leisure with Partner
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
luca
Leisure with Friends
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Very well located property and staff very kind.
Only pain point is the lack of window in the room, air does not circulate propertly
Ben
4.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times.
There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Read More
Lara
Leisure Family
4.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hanoi Trendy Hotel & Spa
Traveloka (8)
Other sources (405)
9.0
Exceptional
From 405 reviews
Cleanliness
9.0
Room Comfort
9.0
Location
9.4
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hanoi Trendy Hotel & Spa
Number of reviews per page
20
40
Top reviews
Viet
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We did not stay at Ambassador as the hotel texted us about its unavailability and suggested us to move to another nearby hotel. For this reason this review is not for Ambassador, and technically does not make sense when Ambassador reached out for reviews. The ratings we gave is for the hotel we eventually got moved to (Parklane Hotel) at 4 To Tich). Overall nothing bad but the hotel is about a 2.5 stars hotel.
Read More
Patrick
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Amazing staff!!!! Well informed and extremely inviting.
Robert
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries
.. would definitely stay here again
Caleb
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower.
Read More
Mathieu
Leisure with Friends
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Loved with terrace. Well maintained. Well located.
Mathieu
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Loved with terrace. Well maintained. Well located.
Ian
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
Stephanie
Leisure
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The manager was very helpful and staff polite. We enjoyed our stay
Malcolm
6.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Read More
Aicha
Leisure with Children
2.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.
Read More
Jack William
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Nice place
Verified traveler
Friends and Family
8.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Tina
Leisure Family
4.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Read More
Rikki
8.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Gerard
Leisure Family
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
connor
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Great stay!
Marika
Leisure with Partner
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
luca
Leisure with Friends
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Very well located property and staff very kind.
Only pain point is the lack of window in the room, air does not circulate propertly
Ben
4.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times.
There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Read More
Lara
Leisure Family
4.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Number of reviews per page
20
40