Keypad Hotel - 24 Hang Ga

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8.8
/10
Very Good
217 reviews

What Guests Say About Their Stay

L***E

10.0
/ 10
The uncles and staff here are very enthusiastic and cheerful, especially the receptionist Anh. Rooms are clean. The hotel is convenient for traveling around the old town. If I have the opportunity to return to Hanoi, I will still choose to stay here
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Lana V.

8.8
/ 10
Super central location, reasonable price, near locations such as night market, Hoan Kiem lake, Ta Hien, etc. Receptionist and security staff are enthusiastic, friendly and thoughtful. Although the room is not big, it is clean - sleep well. The only thing I like is that the toilet in my room drains slowly on the floor. After washing my face/bathing, the water is all over the floor. After going out for half an afternoon, the floor is still wet, it looks dirty. The solution is to fix the glass in the dry area & shower area + put a super absorbent mat in front of the toilet door (and change it every day) to fix the problem. This is easy, I hope the hotel reads this comment and will soon adjust so you can have a better experience.
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Trần N.

9.4
/ 10
I have been back twice, the room is clean and spacious. The staff is lovely, the receptionist Yen is very nice!
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Rubai O.

9.7
/ 10
The hotel staff were very friendly and accommodating. The foods are also delicious. It was a nice experience we have had there. The room was great. It was the perfect idea to stay at this hotel.

phanuda s.

9.4
/ 10
Clean rooms, very convenient to travel. Most importantly, good service staff. ... have a chance to go to Hanoi Definitely stay here again;)
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In the Area
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24 Hang Ga, Hang Bo, Hoan Kiem, Hanoi, Vietnam, 109632

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Keypad Hotel - 24 Hang Ga is a good choice when you are visiting Hang Bo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Keypad Hotel - 24 Hang Ga

24 Hang Ga, Hang Bo, Hoan Kiem, Hanoi, Vietnam, 109632
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Lobby Keypad Hotel - 24 Hang Ga
Exterior 2 Keypad Hotel - 24 Hang Ga

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Discover Your Hanoi Haven: An Introduction to Keypad Hotel 24 Hang Ga

Welcome to Keypad Hotel 24 Hang Ga, your perfect gateway to the vibrant heart of Hanoi, Vietnam. Nestled in a prime location, this hotel offers a blend of comfort, convenience, and authentic local charm, making it an ideal choice for both leisure and business travelers. Room rates at Keypad Hotel 24 Hang Ga start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Keypad Hotel 24 Hang Ga Location

Keypad Hotel 24 Hang Ga is situated in the bustling Hoan Kiem District, the historical and cultural epicenter of Hanoi. Located at 24 Hàng Gà, Hàng Bồ, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 109632, the hotel is approximately 0.5 kilometers from the city center, placing you within easy reach of Hanoi's most iconic landmarks and attractions. Its strategic position means you are just a short walk from the serene Hoan Kiem Lake and the vibrant Old Quarter, offering an immersive experience of Hanoi's rich heritage and lively street life. The atmosphere here is one of captivating energy, with the hotel being close to a lively night market and countless local eateries, perfect for those who wish to explore the city's pulse.

Keypad Hotel 24 Hang Ga Facilities & Services

Facilities for guests at Keypad Hotel 24 Hang Ga are designed to ensure a comfortable and memorable stay. The hotel offers a range of amenities to cater to every need:

  • 24-Hour Front Desk:

    Always available to assist with your inquiries and requests.
  • Complimentary Wi-Fi:

    Stay connected throughout your stay with free internet access in all areas.
  • Concierge Services:

    Get expert advice and assistance with tour bookings and local recommendations.
  • Luggage Storage:

    Secure space to store your belongings before check-in or after check-out.
  • Daily Housekeeping:

    Ensuring your room is always clean and tidy.
  • Air Conditioning:

    Enjoy a comfortable climate in your room.
  • Non-Smoking Rooms:

    Available for guests who prefer a smoke-free environment.
  • Currency Exchange:

    Convenient service for your financial needs.
  • Laundry Service:

    Available at an additional charge (e.g., PHP 150 per load).
  • Restaurant:

    On-site dining options for your convenience.
  • Bar:

    Relax and unwind with a drink.
  • Parking:

    Free parking space is available for guests traveling by car.

Keypad Hotel 24 Hang Ga Room Types

Keypad Hotel 24 Hang Ga offers a diverse selection of room types to suit every traveler's preference and budget. The room types of Keypad Hotel 24 Hang Ga are thoughtfully designed to provide comfort and convenience. Guests can choose from:

  • Standard Room:

    Comfortable and well-appointed rooms, perfect for solo travelers or couples. Some rooms may offer a city view.
  • Deluxe Room:

    Offering more space and enhanced amenities, these rooms provide an elevated level of comfort. Available with city views.
  • Superior Room:

    These rooms are designed for ultimate relaxation, featuring modern furnishings and a pleasant ambiance.
  • Family Room:

    Ideal for families or larger groups, these spacious rooms provide ample accommodation. Some family rooms may feature a bathtub.
  • Suite:

    For those seeking a luxurious experience, the suites offer expansive living areas and premium amenities.

All rooms are designated as non-smoking. While specific views may vary, guests can inquire about rooms with a bathtub upon booking. The hotel does not currently offer pet-friendly rooms.

Keypad Hotel 24 Hang Ga Dining & Restaurants

Indulge in the culinary delights that Keypad Hotel 24 Hang Ga has to offer. The hotel features an on-site restaurant and bar, providing convenient and delicious dining experiences for its guests. The restaurant serves a variety of local Vietnamese dishes and international favorites, prepared with fresh, high-quality ingredients. Enjoy a hearty breakfast to start your day, a satisfying lunch, or a delightful dinner in a relaxed setting. The bar is the perfect spot to unwind with a refreshing beverage after a day of exploring Hanoi. Estimated price per person for a meal is around PHP 400-800. The restaurant is typically open from 7:00 AM to 10:00 PM, and the bar from 11:00 AM to 11:00 PM.

Keypad Hotel 24 Hang Ga Nearby Attractions and Activities

The prime location of Keypad Hotel 24 Hang Ga places you at the doorstep of Hanoi's most captivating attractions. Immerse yourself in the rich culture and history of the city with these nearby points of interest:

  • Hoan Kiem Lake:

    A picturesque lake in the city center, perfect for a leisurely stroll and a visit to Ngoc Son Temple.
  • Hanoi Old Quarter:

    Explore the maze-like streets filled with traditional shops, street food vendors, and historical architecture.
  • Water Puppet Theatre:

    Experience a unique Vietnamese art form with a traditional water puppet show.
  • Temple of Literature:

    Vietnam's first national university, a beautiful example of traditional Vietnamese architecture.
  • Dong Xuan Market:

    Hanoi's largest indoor market, offering a wide array of goods from clothing to local produce.

If you are looking for other activities around Keypad Hotel 24 Hang Ga, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Keypad Hotel 24 Hang Ga from the Airport

Getting to Keypad Hotel 24 Hang Ga from Noi Bai International Airport (HAN) is straightforward, with several convenient options available. The airport transfer service of Keypad Hotel 24 Hang Ga can be arranged for a seamless arrival. Here's how to get to Keypad Hotel 24 Hang Ga:

  • Hotel Private Airport Transfer:

    The most convenient option is to pre-book the hotel's private airport transfer service. This ensures a hassle-free journey directly to the hotel. The estimated cost is around PHP 800-1200. You can also explore airport transfer services on Traveloka for competitive rates.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the hotel typically takes 45-60 minutes, depending on traffic, and will cost approximately PHP 500-700.
  • Ride-hailing Service:

    You can also use a ride-hailing service booked via a mobile app. This offers a similar convenience to taxis and is often competitively priced.
  • Airport Bus:

    Public airport buses are a more economical option, though they may involve more walking or a short taxi ride from the bus stop to the hotel.

Summary of Why You Should Choose to Stay at Keypad Hotel 24 Hang Ga

Choosing Keypad Hotel 24 Hang Ga for your Hanoi adventure promises a stay filled with comfort, convenience, and authentic local experiences. Here are the top reasons to make this your home away from home:

  • Prime Location:

    Situated in the heart of the Hoan Kiem District, offering easy access to major attractions and the vibrant Old Quarter.
  • Comfortable Accommodation:

    A range of well-appointed rooms designed to cater to diverse needs.
  • Excellent Facilities:

    Enjoy essential amenities like complimentary Wi-Fi, 24-hour front desk, and on-site dining.
  • Value for Money:

    Competitive room rates, especially when utilizing promotions.
  • Friendly Service:

    A welcoming atmosphere and helpful staff ready to assist you.

Discover the best Room availability at Keypad Hotel 24 Hang Ga and start Planning your trip. For a seamless Booking Keypad Hotel 24 Hang Ga experience, visit Traveloka. You can also Book budget hotels in Hanoi and Easily book domestic and international flights at low prices on Traveloka.

All facilities in Keypad Hotel - 24 Hang Ga

Lobby Keypad Hotel - 24 Hang Ga
Lobby
Exterior Keypad Hotel - 24 Hang Ga
Exterior
Bedroom Keypad Hotel - 24 Hang Ga
Bedroom
In-room Bathroom Keypad Hotel - 24 Hang Ga
In-room Bathroom

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Porter
  • Tours

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Cloakroom
  • Family room
  • Heater
  • Non-smoking room
  • Smoke-free

Transportation

  • Airport transfer
  • Parking with surcharge
  • Car rental
  • Valet parking

Public Facilities

  • Parking
  • Elevator
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Photocopier
  • PRINTER

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Connectivity

  • Internet point
  • Free WiFi

Things to Do

  • Massage

Accommodation Policy & General Information in Keypad Hotel - 24 Hang Ga

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Keypad Hotel - 24 Hang Ga
30
Number of floors in Keypad Hotel - 24 Hang Ga
9
Another facilities in Keypad Hotel - 24 Hang Ga
Bellhop, Welcoming drinks, Money changer, Doorman, Express check-in

Frequently asked question in Keypad Hotel - 24 Hang Ga

What are available facilities at Keypad Hotel - 24 Hang Ga?
There are top facilites at Keypad Hotel - 24 Hang Ga such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Keypad Hotel - 24 Hang Ga?
The standard check-in time at Keypad Hotel - 24 Hang Ga is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Keypad Hotel - 24 Hang Ga?
Keypad Hotel - 24 Hang Ga is a 3.0-star hotel.
How many floors does Keypad Hotel - 24 Hang Ga have?
Keypad Hotel - 24 Hang Ga has 9 floors.
How many rooms are available at Keypad Hotel - 24 Hang Ga?
Keypad Hotel - 24 Hang Ga has 30 rooms in total.
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More Reviews from Other Guests in Keypad Hotel - 24 Hang Ga

8.8
Very Good
From 217 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.3

Location

8.9

Service and Facilites

8.7

People often mention about Keypad Hotel - 24 Hang Ga
All
Bedroom (5)
Distance to City Center (4)
Staff Friendliness (3)
Room Space (3)
Soundproof (3)
Accessibility (2)
Wifi (2)
Bathroom (2)
Hotel Area (2)
Surroundings (1)
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Traveler Reviews Keypad Hotel - 24 Hang Ga

Number of reviews per page
20
40
Customer reviews
Profile Picture
Nguyen P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel is close to the city center, and the reception staff are friendly and helpful.
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N***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
The staff is friendly and willing to lend towels for showering before check in, the room is nice and clean.
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Y***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The staff is really good, the room is comfortable and clean, and also the complimentary is very good!
1 people find it helpful
Juliana
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Good hotel and good location, breakfast so good
1 people find it helpful
LU NGOC K. A.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 24 week(s) ago
The hotel was very old, smelly, and the staff were unprofessional. I had to check out just 10 minutes after check-in.
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1 people find it helpful
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The staff were very friendly and the rooms were clean.
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1 people find it helpful
T***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
Convenient location, adequate amenities.
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2 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
The reception lady and the bellboy who welcomed us were quite friendly, but the rest of the staff were just so-so. The hotel has a very good location in the middle of the Old Quarter. The room size was decent and clean. It's an okay place to stay if you plan to go shopping all day. Thank you Keypad Hotel.
8 people find it helpful
L***E
icon-origin-TRAVELOKA
6.3
/10
Reviewed 80 week(s) ago
I rented 2 Sup rooms here, the quality of the rooms is completely different. 1 room on the 4th floor is quite ok, the room on the 5th floor is very bad, the room is narrow, the toilet door cannot be locked, the main room door is very difficult to open, the closet is dirty. When checking in, my family had a lot of luggage, my brother opened the hotel door and asked the receptionist to help push the luggage, but the male receptionist at that time was still sitting in one place, called twice but still did not come out. The next day when checking out, the female receptionist was quite cute. The motorbike rental service at the hotel is quite expensive. My family was quite disappointed here.
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8 people find it helpful
Satwika n. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
The hotel is strategically located and clean. The staff is friendly and pleasant during the stay at the keypad hotel.
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4 people find it helpful
L***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 114 week(s) ago
The uncles and staff here are very enthusiastic and cheerful, especially the receptionist Anh. Rooms are clean. The hotel is convenient for traveling around the old town. If I have the opportunity to return to Hanoi, I will still choose to stay here
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4 people find it helpful
T***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 122 week(s) ago
Good room good service i love it this hotel.
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3 people find it helpful
Thảo N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 133 week(s) ago
Phòng sạch sẽ, các chị lễ tân và các chú staff siu đáng yêu, nhiệt tình luôn ạ😍
1 people find it helpful
Tram P. V.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 143 week(s) ago
Service and room are okay. The minus point is that on the day of check out, while it was not yet time to check out (about 5-6 am), the hotel's male staff arbitrarily knocked on the door and used the spare key to open the door himself. Luckily, I had the latch on the side. inside, but I'm a woman and when a male employee enters the room without consent, it's very unsafe. Hope the hotel reconsiders this issue.
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18 people find it helpful
Profile Picture
Phan T. T. L.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 145 week(s) ago
Unprofessional staff, bad attitude, dissatisfied. There was a problem with the customer's bedding and the staff knew it, but the customer said it until the second day that there was a problem before telling them :))
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8 people find it helpful
Accommodation's Reply
22 Nov 2023
Keypad thank you for trusting and supporting the hotel. First of all, Keypad apologizes to you for your bad experience at the hotel. However, Keypad still wants to correct the above information - Having stained sheets or blankets is undesirable and the hotel wanted to notify you, but you returned late (after 11pm), so Keypad could not notify you right away at the time of the incident. - When Keypad reported the problem on the second day of her stay, Ms. Linh refused to accept it because her clothes were dirty on the sheets. It wasn't until the second set of sheets was dirty that she accepted them. Keypad is sure to always want to bring customers the best experience and the Keypad brand is reputable, so we will not lie or intentionally cause incidents that cause damage to customers. Any customer always wants new and clean services and equipment. At the same time, you will also be responsible for preserving the hotel's assets, so Keypad hopes that Ms. Linh will understand and sympathize with you. I also hope you understand that Keypad staff always work responsibly and conscientiously. However, there may be unnecessary misunderstandings in communication. Keypad once again hopes for your understanding. Best regards
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Lana V.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 145 week(s) ago
Super central location, reasonable price, near locations such as night market, Hoan Kiem lake, Ta Hien, etc. Receptionist and security staff are enthusiastic, friendly and thoughtful. Although the room is not big, it is clean - sleep well. The only thing I like is that the toilet in my room drains slowly on the floor. After washing my face/bathing, the water is all over the floor. After going out for half an afternoon, the floor is still wet, it looks dirty. The solution is to fix the glass in the dry area & shower area + put a super absorbent mat in front of the toilet door (and change it every day) to fix the problem. This is easy, I hope the hotel reads this comment and will soon adjust so you can have a better experience.
Read More
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7 people find it helpful
Hong A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 146 week(s) ago
I booked a soup room. Room area is quite narrow, difficult to move, minibar and bathroom amenities, full TV. Friendly polite staff. The minus point is that the hotel's floor is covered with plastic to simulate wooden floors, which I find quite dirty. In the old town, if you can book at a sale price, it's ok, but the real price is high compared to the room quality
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2 people find it helpful
Thanh V. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 146 week(s) ago
The style of the book according to the presentation on the app shows the size and shape of some of the characters, which are very simple and clear, the King bed also has the same size as a regular bed, just like a regular hospital bed. When it comes to light, it's also very bad. I want you to be a guest, but not because the guest wants to wait and see if you want to be another room. However, the pregnancy is due to the good service of the staff.
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6 people find it helpful
Doan N. B. N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 147 week(s) ago
The room is a bit smaller than expected, but it's reasonable because it's in the Old Quarter. The room is clean without any smell, the toilet is ok, the staff is super friendly.
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3 people find it helpful
pham t. l. n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 149 week(s) ago
Nhân viên rất nheiejt tình, mến khách, chu đáo.
3 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Keypad Hotel - 24 Hang Ga

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 217 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.3

Location

8.9

Service and Facilites

8.7

People often mention about Keypad Hotel - 24 Hang Ga
All
Bedroom (5)
Distance to City Center (4)
Staff Friendliness (3)
Room Space (3)
Soundproof (3)
Accessibility (2)
Wifi (2)
Bathroom (2)
Hotel Area (2)
Surroundings (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Keypad Hotel - 24 Hang Ga

Number of reviews per page
20
40
Customer reviews
Profile Picture
Nguyen P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel is close to the city center, and the reception staff are friendly and helpful.
Translated by Google Icon
See original
Find this review helpful?
N***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
The staff is friendly and willing to lend towels for showering before check in, the room is nice and clean.
Translated by Google Icon
See original
Find this review helpful?
Y***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The staff is really good, the room is comfortable and clean, and also the complimentary is very good!
1 people find it helpful
Juliana
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Good hotel and good location, breakfast so good
1 people find it helpful
LU NGOC K. A.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 24 week(s) ago
The hotel was very old, smelly, and the staff were unprofessional. I had to check out just 10 minutes after check-in.
Translated by Google Icon
See original
1 people find it helpful
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The staff were very friendly and the rooms were clean.
Translated by Google Icon
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1 people find it helpful
T***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
Convenient location, adequate amenities.
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2 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
The reception lady and the bellboy who welcomed us were quite friendly, but the rest of the staff were just so-so. The hotel has a very good location in the middle of the Old Quarter. The room size was decent and clean. It's an okay place to stay if you plan to go shopping all day. Thank you Keypad Hotel.
8 people find it helpful
L***E
icon-origin-TRAVELOKA
6.3
/10
Reviewed 80 week(s) ago
I rented 2 Sup rooms here, the quality of the rooms is completely different. 1 room on the 4th floor is quite ok, the room on the 5th floor is very bad, the room is narrow, the toilet door cannot be locked, the main room door is very difficult to open, the closet is dirty. When checking in, my family had a lot of luggage, my brother opened the hotel door and asked the receptionist to help push the luggage, but the male receptionist at that time was still sitting in one place, called twice but still did not come out. The next day when checking out, the female receptionist was quite cute. The motorbike rental service at the hotel is quite expensive. My family was quite disappointed here.
Read More
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See original
8 people find it helpful
Satwika n. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
The hotel is strategically located and clean. The staff is friendly and pleasant during the stay at the keypad hotel.
Translated by Google Icon
See original
4 people find it helpful
L***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 114 week(s) ago
The uncles and staff here are very enthusiastic and cheerful, especially the receptionist Anh. Rooms are clean. The hotel is convenient for traveling around the old town. If I have the opportunity to return to Hanoi, I will still choose to stay here
Translated by Google Icon
See original
4 people find it helpful
T***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 122 week(s) ago
Good room good service i love it this hotel.
Translated by Google Icon
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3 people find it helpful
Thảo N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 133 week(s) ago
Phòng sạch sẽ, các chị lễ tân và các chú staff siu đáng yêu, nhiệt tình luôn ạ😍
1 people find it helpful
Tram P. V.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 143 week(s) ago
Service and room are okay. The minus point is that on the day of check out, while it was not yet time to check out (about 5-6 am), the hotel's male staff arbitrarily knocked on the door and used the spare key to open the door himself. Luckily, I had the latch on the side. inside, but I'm a woman and when a male employee enters the room without consent, it's very unsafe. Hope the hotel reconsiders this issue.
Read More
Translated by Google Icon
See original
18 people find it helpful
Profile Picture
Phan T. T. L.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 145 week(s) ago
Unprofessional staff, bad attitude, dissatisfied. There was a problem with the customer's bedding and the staff knew it, but the customer said it until the second day that there was a problem before telling them :))
Translated by Google Icon
See original
8 people find it helpful
Accommodation's Reply
22 Nov 2023
Keypad thank you for trusting and supporting the hotel. First of all, Keypad apologizes to you for your bad experience at the hotel. However, Keypad still wants to correct the above information - Having stained sheets or blankets is undesirable and the hotel wanted to notify you, but you returned late (after 11pm), so Keypad could not notify you right away at the time of the incident. - When Keypad reported the problem on the second day of her stay, Ms. Linh refused to accept it because her clothes were dirty on the sheets. It wasn't until the second set of sheets was dirty that she accepted them. Keypad is sure to always want to bring customers the best experience and the Keypad brand is reputable, so we will not lie or intentionally cause incidents that cause damage to customers. Any customer always wants new and clean services and equipment. At the same time, you will also be responsible for preserving the hotel's assets, so Keypad hopes that Ms. Linh will understand and sympathize with you. I also hope you understand that Keypad staff always work responsibly and conscientiously. However, there may be unnecessary misunderstandings in communication. Keypad once again hopes for your understanding. Best regards
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Lana V.
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8.8
/10
Reviewed 145 week(s) ago
Super central location, reasonable price, near locations such as night market, Hoan Kiem lake, Ta Hien, etc. Receptionist and security staff are enthusiastic, friendly and thoughtful. Although the room is not big, it is clean - sleep well. The only thing I like is that the toilet in my room drains slowly on the floor. After washing my face/bathing, the water is all over the floor. After going out for half an afternoon, the floor is still wet, it looks dirty. The solution is to fix the glass in the dry area & shower area + put a super absorbent mat in front of the toilet door (and change it every day) to fix the problem. This is easy, I hope the hotel reads this comment and will soon adjust so you can have a better experience.
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7 people find it helpful
Hong A.
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8.4
/10
Reviewed 146 week(s) ago
I booked a soup room. Room area is quite narrow, difficult to move, minibar and bathroom amenities, full TV. Friendly polite staff. The minus point is that the hotel's floor is covered with plastic to simulate wooden floors, which I find quite dirty. In the old town, if you can book at a sale price, it's ok, but the real price is high compared to the room quality
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2 people find it helpful
Thanh V. P.
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8.5
/10
Reviewed 146 week(s) ago
The style of the book according to the presentation on the app shows the size and shape of some of the characters, which are very simple and clear, the King bed also has the same size as a regular bed, just like a regular hospital bed. When it comes to light, it's also very bad. I want you to be a guest, but not because the guest wants to wait and see if you want to be another room. However, the pregnancy is due to the good service of the staff.
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6 people find it helpful
Doan N. B. N.
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9.4
/10
Reviewed 147 week(s) ago
The room is a bit smaller than expected, but it's reasonable because it's in the Old Quarter. The room is clean without any smell, the toilet is ok, the staff is super friendly.
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3 people find it helpful
pham t. l. n.
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9.7
/10
Reviewed 149 week(s) ago
Nhân viên rất nheiejt tình, mến khách, chu đáo.
3 people find it helpful
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