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Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
Hotels
8.6
/10
Very Good
425 reviews
What Guests Say About Their Stay
Zachary
10.0
/ 10
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Andrew
10.0
/ 10
20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Pankaj
10.0
/ 10
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
In the Area
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K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Quang An ward, Tay Ho District, Hanoi, Vietnam, 10000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sheraton Hanoi Hotel
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What's around Sheraton Hanoi Hotel
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K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Quang An ward, Tay Ho District, Hanoi, Vietnam, 10000
Discover More About Sheraton Hanoi Hotel
Location
Sheraton Hanoi Hotel is located in area / city Quang An.
About Sheraton Hanoi Hotel
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Hanoi Hotel exclusively for you.
Sheraton Hanoi Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Sheraton Hanoi Hotel.
All facilities in Sheraton Hanoi Hotel
Others
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Garden
- Shops
- Beach umbrella
- Spa
- Health club
- Sauna
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Elevator
- Coffee/tea in lobby
- Restaurant
- Safety deposit box
Business Facilities
- Conference center
- Meeting facilities
- Conference room
- Meeting rooms
- Conference rooms
- Computer station
General
- Parking
- Banquet
- Ballroom
- Terrace
- Smoking area
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
- Billiard
Food and Drinks
- Poolside bar
- Breakfast
- Snack bar
Nearby Facilities
- ATM/Banking
- Souvenir shop
Family-friendly Facilities
- Children pool
Transportation
- Limo or town car service
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Sheraton Hanoi Hotel
Important Note
- Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
- Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 35.31 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property uses wind and solar energy, plus eco-friendly cleaning products
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Club Lounge]. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
The property will be renovating from June 25 2025 to October 10 2025 (completion date subject to change). The following areas are affected:
- Select guestrooms
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sheraton Hanoi Hotel | 299 |
Number of floors in Sheraton Hanoi Hotel | 18 |
Another facilities in Sheraton Hanoi Hotel | Tours, Multilingual staff, Laundry service, Express check-in, Newspaper in lobby |
Frequently asked question in Sheraton Hanoi Hotel
What are available facilities at Sheraton Hanoi Hotel?
There are top facilites at Sheraton Hanoi Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Hanoi Hotel?
The standard check-in time at Sheraton Hanoi Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Hanoi Hotel provide breakfast?
Yes, Sheraton Hanoi Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Hanoi Hotel
Traveloka (10)
Other sources (415)
8.6
Very Good
From 415 reviews
Cleanliness
9.0
Room Comfort
8.8
Location
7.4
Service and Facilites
9.0
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Traveler Reviews Sheraton Hanoi Hotel
Number of reviews per page
20
40
Top reviews
Mao Shung
Business
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
All good
Weixia
Business
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Too noisy for the air conditioning
Kirupamoorthy
Leisure with Children
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
It’s not worth for the price they charge from the guest, particularly foods.
Zachary
Leisure
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Read More
Allen
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Super nice Hotel
Andrew
Business
10.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
john
10.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Excellent hotel.lovely staff.
Pankaj
Friends and Family
10.0
/10
Reviewed 81 week(s) ago
Hotels.com verified review
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Sreekala
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
David
Leisure Family
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Rodolfo
Business and Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
June
Leisure Family
10.0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Louisa
10.0
/10
Reviewed 127 week(s) ago
Hotels.com verified review
Everything was amazing, the team took great care of me, I could not ask for a better stay
Hisako
Leisure Family
8.0
/10
Reviewed 143 week(s) ago
Expedia Group verified review
It was ok only. Towels were hard.
David
Leisure with Partner
10.0
/10
Reviewed 146 week(s) ago
Expedia Group verified review
Top level hotel in Hanoi.
Fausta
Leisure Family
10.0
/10
Reviewed 146 week(s) ago
Expedia Group verified review
Great Stuff and good food and accommodation
Verified traveler
Business
10.0
/10
Reviewed 174 week(s) ago
Hotels.com verified review
Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Philip
10.0
/10
Reviewed 256 week(s) ago
Hotels.com verified review
The hotel is a little dated but the service was excellent. Rooms were clean and comfortable. I would stay again.
Denz
Leisure Family
10.0
/10
Reviewed 283 week(s) ago
Expedia Group verified review
Although slightly out of the city, it was a pleasant relief to be away from the noise and craziness of the bustling Hanoi streets.
The hotel provided a comfortable haven and the staff were amazingly accommodating, so pleasant and couldnt do enough for us. The benefits of the Club Lounge were so worth it and made our whole stay so much more special.
And we cannot thank a member of the Club Lounge staff enough for her help in locating some lost property.......truly amazing service, going above and beyond.
Thank you for a wonderful stay
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Verified traveler
Friends and Family
10.0
/10
Reviewed 284 week(s) ago
Expedia Group verified review
I love the lake view!
The staff was very friendly and welcoming!
I will definitely come again
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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