Upon arrival at UK Deluxe Hostel we we’re informed by the receptionist that the rooms we booked apparently has no bathrooms and we were ask to pay for the service charge amounting to 240 hkd for both rooms which is not mentioned in the ads. If we were to upgrade our rooms there will be additional 250 hkd for both rooms, in which we agreed to upgrade because we need bathrooms. Upon checking the rooms, we found out it was the same room as shown in your app that we booked. I am asking for a refund of the amount we upgrade for the rooms.