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American Airlines: An Introduction

American Airlines is one of the biggest airlines in the United States. Its parent company, American Airlines Group, is the largest in the world by fleet size, revenue and profit. The airline is one of the founders of oneworld, the third largest flight alliance in the world. This airline serves flight to 350 destinations across 50 countries. American Airlines offers various cabin classes, which include Basic Economy, Premium Economy, Business, First, Flagship Business, and Flagship First Class.


American Airlines Booking & E-ticket

Search and book your American Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your American Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your American Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your American Airlines ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.

American Airlines E-ticket

American Airlines e-ticket is an eligible proof for booking an American Airlines flight. Show your e-ticket during check-in at the American Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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American Airlines Rating

based on 1638 reviews

Service standard: FullService

American Airlines Seat Class

Basic Economy

Basic Economy is American Airlines’ lowest cabin class. Nevertheless, passengers flying in this class still can enjoy a comfortable seat, in-flight entertainment, and snacks. Passengers will receive their seating upon check-in, but those with seating preferences may reserve them 48 hours before departure. Basic Economy Class is suitable for passengers with a tight budget.

In-flight Meal

In this cabin class, passengers get to enjoy snacks, along with a choice of tea or water, during their flight. Should the passengers like to enjoy other menus, they can order them via the in-flight meal service that the airline provides.

Premium Economy Class

Available on certain international flights, the Premium Economy Class offers more facilities than Basic Economy. The seats in this cabin are more spacious, so passengers can rest their feet more comfortably. Each seat is adjustable and equipped with a headrest and a USB port. WiFi service is available onboard for a fee. Passengers can also enjoy in-flight entertainment through the LCD screen in front of them.

In-flight Meal

The meals served on this class are not only delicious but also nutritious. Available menus vary depending on the route. Passengers can book their meals from 30 days to 24 hours before their departure. If the passenger forgets to book their meal before departure, they still can order other menus through the in-flight meal service provided by American Airlines.

Business Class

The Business Class is available on international flights that fly less than 3,000 miles. The seats are wider and the leg room more spacious, allowing passengers to relax better during their flight. Passengers of this class can enjoy in-flight entertainment, such as wireless streaming (available on certain aircraft). This cabin class also provides passengers with tender pillows and blankets. WiFi is readily available, so passengers can stay connected during their flight.

In-flight Meal

Business Class meals are similar to the meals served in Premium Economy Class. Passengers may also enjoy some wine with their meal. Business Class meals can be booked from 30 days to 24 hours before departure.

First Class

The First Class is American Airlines’ highest class for destinations around the United States. Passengers flying First Class can enjoy WiFi service for a fee and in-flight entertainment in the form of wireless streaming, although this is available only on certain flights. Along with a seat width of 21 inches, passengers are pampered with tender pillows and blankets.

In-flight Meal

The meals served in this class are concocted by professional Italian chef Julian Barsotti. Among his special menus are Lasagna with Sweet & Hot Pepper Crema, Cheese Cappelletti and Grilled Chicken with Haricot Vert and Olives. Passengers flying First Class not only can choose their wine, but also book their meals from 30 days to 24 hours before their departure.

Flagship Business

Flagship Business is offered on international and intercontinental flights that fly more than 3,000 miles. On ground, Flagship Business passengers get access to the airline’s airport lounge, while onboard, they get to enjoy free WiFi and in-flight entertainment, enhanced through the Bose®QuietComfort® 25 Acoustic Noise Cancelling® headphones.

In-flight Meal

The menu in Flagship Business is created by acclaimed chefs Mark Sargeant and Maneet Chauhan, who serve British cuisines made with only premium ingredients. The featured dishes include Duck Confit Pot Pie, Slow Braised Lamb Osso Buco, and Ancient Kamut Grain Risotto. Passengers can book their meals from 30 days to 24 hours before departure.

Flagship First

Passengers flying on Flagship First enjoy the best facilities onboard an American Airlines flight. The passengers’ journey is made comfortable and enjoyable with pillows, blankets and adjustable seats that can recline to a fully flat position, complete with skincare products from Clark’s Botanical and Cole Haan. Flagship First passengers also get access to the airport lounge. With all these high-quality facilities, the Flagship First Class is dedicated to passengers who seek for an extraordinary flight experience with American Airlines

In-flight Meal

The meals served on Flagship First flights are created by professional chef Sam Choy. Passengers can enjoy a wide variety of dishes from the Pacific Islands, East Asia and North America. Flagship First passengers can book their meals from 30 days to 24 hours before departure.

American Airlines Privilege Programs

AAdvantage

American Airlines dedicates AAdvantage to its loyal passengers. The frequent flyer program allows members to earn miles every time they fly with American Airlines or other oneworld airlines. The earned miles can then be redeemed for free flights or preferred seats in the cabin, and class upgrades when the passenger is flying with not only American Airlines, but also other partner airlines. Miles can also be redeemed for hotel stays, car rents and other retail goods.

Airport Lounge

American Airlines has three kinds of lounge, which are Arrival Lounge, International First Class Lounge, and Admirals Club Lounge. To be able to access these lounges, the passenger must become a member of AAdvantage. Arrival Lounge is located in London Heathrow and can be accessed by Flagship Business or Flagship First passengers. Some facilities that are provided in Arrival Lounge include luxurious shower, ironing service, buffet breakfast and lunch. Meanwhile, International First Class Lounge can found in the airports in Chicago, New York, Los Angeles, and Dallas. Admirals Club is located in 50 airports around the world.

American Airlines Fleet

Airbus A321
Seat class:

  • Basic Economy
  • First

Seat layout:

  • 3-3 (Basic Economy)
  • 2-2 (First)

Seat pitch:

  • 32-34 inches (Basic Economy)
  • 38 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B777-300ER
Seat class:

  • Basic Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Basic Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31-36 inches (Basic Economy)
  • 43 inches (Business)
  • 64 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B787 Dreamliner
Seat class:

  • Basic Economy
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 1-2-1 (First)

Seat pitch:

  • 31-37 inches (Economy)
  • 40 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

American Airlines In-flight Crew

American Airlines Flight Attendant Uniform

The American Airlines flight attendant uniform takes inspiration from classic professional business attire. The female flight attendant wears a black button down, short-sleeved blouse and a knee-length skirt in the same color. A red and blue scarf nestles around their neck. They wear the airline’s badge on their left chest. Meanwhile, the male flight attendants wear a black suit and a blue tie.


American Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Basic Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

2 pcs (max. 23 kg/pc) (Dimension: max. 157 cm)

Premium Economy Class

Business Class

2 pcs (max. 32 kg/pc) (Dimension: max. 157 cm)

First Class

3 pcs (max. 32 kg/pc) (Dimension: max. 157 cm)

American Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • American Airlines allows infants from the age of 2 days old onboard its flights.
  • Infants aged less than 7 days are allowed onboard, as long as their parents or guardians can provide a medical certification from doctor.
  • Passengers accompanying the infants must be at least 16 years old. However, the rule does not apply for the infants’ parents.
  • The infants’ parents or guardian must travel in the same cabin as the infant, and must hold them in their lap during the flight.
  • Infants must be included in ticket reservation and will be charged a certain percentage of the adult ticket fare.
  • Infants traveling outside the United States must bring complete documents as required from adults.
Child Passenger Policy (2-12 Years Old)
  • Parents or guardians must purchase seats for children aged 2 years old and older. The seats will be charged at the normal adult fare.
  • Children between 2 and 5 years old are not allowed to travel alone without supervision from their parents or guardian.
  • Children traveling outside the United States must bring complete documents as required from adults.
  • Children above 5 years old but below 18 years old who are traveling alone must submit Letter of Consent.
  • Children above 5 years old but below 18 years old who are allowed to travel alone by their parents must use the unaccompanied child service, which is available for an additional fee.
  • Two children from the same family who travel on the same flight will be charged for only one service fee.
Pregnant Passenger Policy
  • Passengers with a pregnancy of 28 weeks are allowed to fly with American Airlines. However, they must submit a medical clearance, stating that they are in good condition and healthy enough to travel.
  • American Airlines will not allow passengers to travel to a domestic destination less than 5 hours away within 7 days before and after the birth of their child.
  • Pregnant passengers who want to travel by flight must provide a certificate from a doctor or other physicians as well as from the airline’s Special Assistance Coordinator, who will provide the clearance form to be filled by the physician.
  • For international flights, a medical clearance stating that the pregnant passenger is in good condition must be issued maximum 48 hours before departure.
Disabled Passenger Policy
  • American Airline ground staff will help passengers with checking in and getting to their departure gate.
  • Passengers who cannot care for themselves during emergency situation must travel with an escort.
  • Passengers requiring wheelchair assistance, extra space, mobility assistance, adjacent seating with an escort, and disassembly and packaging for mobility assistive devices are advised to reach out to the airline’s Special Assistance Coordinator to make special arrangements before their flight.
  • Passengers traveling with a service animal or a portable oxygen concentrator must inform the airline of their traveling situation 48 hours before their flight.
  • Passengers whose body extends more than 1 inch beyond the outermost edge of the armrest and requires a seat belt extension must purchase a second seat during booking.

American Airlines Check-in Policy

American Airlines Check-in Time

Please find the check-in time for all American Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour 30 minutes before departure

45 minutes before departure

International

2 hours before departure

1 hour before departure

American Airlines Online Check-in

Online check-in is also available for American Airlines flights. Please follow the steps below.

  1. Go to American Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

American Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit American Airlines Refund Policy for a complete information on refund.

American Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to American Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact American Airlines directly to reschedule.


 

About American Airlines

American Airlines (IATA Code: AA) headquarters in Centreport, Texas, United States. This airline operates through 10 hubs located around the United States. The hubs include Los Angeles International Airport, John F. Kennedy International Airport, Miami International Airport, and Philadelphia International Airport. Together with its regional airline American Eagle, American Airlines serves flights to 350 destinations in 50 countries. American Airlines has received various awards. In 2016, the airline won Dream Employer of The Year Award held by the HRD Congress and Employer Branding Institute, while in 2017, the airline was named Airline of The Year by Air Transport World. This award, the airline’s latest, was given based on its 3-billion-dollar worth of investment in customer service and other product offerings and billions of dollars worth of aircraft upgrade. To appreciate its loyal passengers, the airline offers a frequent flyer program called AAdvantage, which allows passengers to earn miles from their flights with American Airlines or other partner airlines and from their stays at partner accommodations, among others. Miles can be redeemed for free seats, flights to certain destinations, hotel stays and restaurant dining. AAdvantage members may also enjoy the airline’s lounge facilities, such as Admirals Club in 50 airports around the world, Arrival Lounge in London Heathrow and International First Class Lounge in Los Angeles, New York and Chicago. The airline, with its “Going for Great” slogan, provides a range of cabin classes, each catering different routes. The classes from lowest to highest include Basic Economy, Premium Economy, Business, First, Flagship Business, and Flagship First. There are Main Cabin and Main Cabin Extra too. Each class has been equipped with different in-flight entertainment. The American Airlines in-flight entertainment offers wireless streaming, seatback screens, and overhead screens. To be able to enjoy wireless streaming, passengers must first download the American Airlines mobile application. Meanwhile, the First Class cabins also provide noise canceling headphones to enhance the passengers’ entertaining journey onboard American Airlines flights. Check-in can be done online from 24 hours to 45 minutes before departure. For international flights, check-in will be closed 90 minutes before the plane takes off. For passengers of international flights, the airport check-in counter is opened two hours before their departure. Meanwhile, for destinations around the United States, passengers can check-in 90 minutes before departure. However, they must be present at the boarding gate by 30 minutes before the plane takes off. The departure gate will be closed 10 minutes before the plane takes off. Passengers may carry one cabin baggage and one personal item, such as a purse or a laptop bag into the cabin. Cabin baggage must not be bigger than 22 x 14 x 9 inches. Besides the cabin baggage, Basic Economy passengers are allowed two pieces of checked in baggage weighing no more than 23 kg each. First Class and Business Class passengers, on the other hand, are allowed three pieces of checked in baggage weighing no more than 32 kg each.

American Airlines History

American Airlines was formed in 1930 by 80 small-scale airlines. In the beginning of its formation, American Airlines was named American Airways. Three years after it was formed, the airline had served flights to 52 cities, most of which are in the United States. The name of American Airlines was first adopted in 1934 when this airline was acquired by E. L. Cord. A businessman from Texas, C. R. Smith, was appointed as the leader of the company. C. R. Smith then cooperated with Donald Douglas to make a new aircraft, named DC-3. Later, DC-3 woud be referred to as Flagship. American Airlines was the first airline to operate a DC-3 for commercial service. This aircraft flew from New York to Chicago. In 1936, American Airlines launched Admirals Club as one of its lounge facilities for passengers. In the beginning, this facility was only available for passengers who received an invitation, but over time, anyone was able to register for membership by paying some fees. Built in LaGuardia Airport, Admirals Club is the first lounge in the world. Today, American Airlines has 50 Admirals Club around the world. To expand the company, the airline built a new base in Tulsa, Oklahoma in 1946. This base was used as a place to maintain aircraft owned by the company. In 1953, American Airlines launched non-stop transcontinental flight service all around the United States. This service, which used Douglas DC-7 aircraft, was the first non-stop transcontinental flight in the world. In 1957 American Airlines built a flight attendant college in Dallas and named it American Airlines Stewardess College. The main focus of the college was to train its students to become the best professional flight attendants in the air. Two years after, American Airlines introduced its Boeing 707. Due to an increase of demand, the airline built another terminal in John F. Kennedy Airport in New York. This terminal became the base of the airline before it moved to Fort Worth, Texas in 1979. In 1981, American Airlines launched the frequent flyer program AAdvantage. The following year, this airline also opened a route from Dallas to London followed by some routes to Asia and Europe. By 1991, American Airlines had celebrated its achievement of serving one billion passengers. In 2010, American Airlines developed a partnership with a number of airlines, including British Airways, Iberia, and Jetblue. In the same year, 27 new destinations were added. A year later, In 2011, AMR Corporation, the parent company of American Airlines suffered bankruptcy, which prompted its merger with US Airways two years later in 2013. American Airlines and US Airways began their operation as one brand in 2015 with the Single Passenger Service. Since their merger, American Airlines and US Airways have operated under the American Airlines brand.

Contact American Airlines

(+65) 6339 1922

American Airlines Office

American Airlines
180B Bencoolen St #03-02 The Bencoolen Singapore 189648

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