Thinking about your Hotel or Xperience booking made between 22 July to 18 August 2021 within the COVID-19 Phase 2 Heightened Alert (HA) measures in Singapore? We understand your concerns so don’t worry, we’re here to inform you that your reservations on Traveloka are still valid.

Here is some of the information which might be useful for you.

Your bookings remain valid and you can proceed with your booking as per original stay date. Hotels are required to comply with the tightened measures and continue to uphold the high standard of hygiene and cleanliness with stringent cleaning & disinfection.

Please note of the following points:

You are advised to reach out to the hotel if you have any doubt about the check-in process and services available during this period.

If you do not wish to proceed on the original reservation date, you have the option to refund or reschedule your reservation (subject to product T&Cs). Please indicate your option by clicking the Booking Adjustment Form button.

Your bookings remain valid and you can proceed with your booking as per original visit date. Attractions and Tours remain open with tightened measures applied, including:

You are strongly advised to contact the attraction to ensure your time slot bookings remain valid for your planned visit date.

If you choose to reschedule your visit, we are working closely with our partners to extend the tickets validity period beyond the original booking validity period (subject to partner's policy) and we will be in touch with you with more details shortly.Please note that reschedule is the only valid option for Attractions/Tours bookings for now.If you would like to reschedule your visit, please click below button

You will be provided with options to reschedule or request for a refund if you do not wish to continue with your current booking date (subject to product T&Cs). Kindly submit your request at least 72 hours before your check-in or visit date by clicking the Booking Adjustment Form button.

For all requests submitted, we will get back to you before your check-in/visit date*:

Traveloka takes the increase in locally transmitted COVID-19 cases very seriously and we are supportive of the measures announced by the government to curb the spread of the virus.

The health and well-being of everyone is of utmost importance, and we sincerely seek your kind understanding and patience. Have more inquiries? We’re ready to help! Just open your Traveloka App homepage and send us a message by tapping the chat icon on the upper right corner to talk to our customer service representative.

Regards,

Traveloka