Xperience EPIC Sale 2021 FAQ

Traveloka Xperience
6 min read

About Traveloka Xperience EPIC Sale

What are the deals for EPIC Sale?

From 14 – 20 April 2021, with a minimum transaction of 10 SGD, you can enjoy 10%, 15%, and 20% discount coupons for up to 50 SGD off your purchase!

In addition to the EPIC Sale coupons that are valid throughout the day, there will also be EPIC HOUR discount coupons usable from 3 PM – 9 PM throughout the EPIC Sale period, so make sure not to miss it!

How long will the EPIC sale period be?

The EPIC sale period will go on for 7 days, starting from 14 – 20 April 2021.

Which products are included in EPIC sale?

The EPIC sale will be featuring all your favourite Traveloka Xperience products in Singapore.

The EPIC Sale coupon codes will be different for transactions with and without the use of SingapoRediscovers Vouchers (SRV). You can find out more about which coupon can be used depending on each transaction here.

Where can I find the EPIC Sale coupons?

Here’s how you can find EPIC Sale coupons:

Method 1

Traveloka home page

1.
Open your Traveloka app
2.
Find a section containing various promotions from Traveloka
3.
Find the Xperience EPIC Sale banner and click to find out more about the promo

Method 2

Traveloka Xperience home page

1.
Open your Traveloka app
2.
Tap on the Traveloka Xperience logo
3.
Find a section containing various promotions from Traveloka Xperience
4.
Find the Xperience EPIC Sale banner and click to find out more about the promo

When is the visit period?

You can visit your favourite Traveloka Xperience partner anytime you like depending on the terms and validity conditions of each product, which you can view in the product details.

Some venues also require additional reservations after you purchase the vouchers on Traveloka, so make sure you check the Redemption Method!

Until when will the voucher that I would like to purchase during EPIC Sale remain redeemable?

The EPIC Sale voucher validity period varies from one voucher type to another. To check the exact validity period of the voucher you are interested in, you can simply check the line beside the calendar icon located directly below your voucher name.

Or you can also check the validity of the voucher by following these steps:

1.
Go to the product page
2.
Click Find Vouchers
3.
Click See Details on the item
4.
Refer to the Voucher Validity section

Keep in mind that some venues may require additional reservations after your purchase on Traveloka, so don't forget to check the Redemption Method of your voucher!

Traveloka Xperience EPIC Hour Coupons

What are EPIC Hour coupons?

EPIC Hour coupons are 30%, 40%, 50% additional discount coupons with a minimum transaction of 50 SGD and a maximum discount of 100 SGD.

The EPIC Hour coupons are available every day from 3 PM – 9 PM throughout the EPIC Sale period (14 to 20 April 2021). Daily quota is limited.

Does the Xperience EPIC Hour promo require a different coupon code? If yes, where can I get it?

Yes, the Xperience EPIC Hour promo requires its own coupon code, which can be obtained through the EPIC Hour promo page.

Is there a minimum transaction for the Xperience EPIC Hour coupon code?

Yes. The minimum transaction for you to be able to use the EPIC Hour coupon code is 50 SGD.

What Traveloka Xperience products can I use the EPIC Hour discount coupons for?

You can use this additional discount coupon for all Xperience products located in Singapore.

Can I use the EPIC Hour coupon codes on both the Traveloka app and the Traveloka website?

As of now, you can only use the EPIC Hour coupon on the Traveloka app (minimum version 3.21 on Android/iOS). You must also be logged in as a user.

For the most EPIC shopping experience, make sure you update your Traveloka app to the latest version on Google Play (Android) and the App Store (iOS).

Is the EPIC Hour coupon applicable for all payment methods?

Yes, EPIC Hour coupon is applicable for all payment methods!

Traveloka EPIC Referral Coupons

What are EPIC Referral coupons?

EPIC Referral coupons are additional 10%, 15%, 20% discount coupons with a minimum transaction of 10 SGD and a maximum discount of 10 SGD.

EPIC Rewards coupons can be retrieved before the EPIC Sale period (7 – 13 April 2021) and can be used throughout the EPIC Sale period until 30 April 2021.

How do I get my EPIC Referral coupons?

1.
Log in to Traveloka via app or web on your desktop or mobile device
2.
Share your referral link to your friends and families. Every time someone clicks on your referral links, you will get coins. Coins can also be obtained by clicking on someone else's referral links for the first time.
3.
Collect as many coins as possible and redeem them for EPIC Rewards, which you can use for even bigger discounts on your purchase during the Traveloka EPIC Sale period!

Pro Tip: EPIC Rewards that are labeled with Combinable with SRV are stackable with your SingapoRediscover voucher!

If I would like to make a purchase…

Are there any terms and conditions that I need to look out for before booking?

If you are eligible for the SingapoRediscovers Vouchers and are booking an SRV product, you can apply more than one coupon for each transaction to maximize your discount (e.g: EPIC Sale + EPIC Hour + EPIC Rewards). To combine the use of these coupons, first apply your SRV code and then the EPIC coupon codes afterwards.

If you are not eligible for the SingapoRediscovers Vouchers and/or you are booking a non-SRV product, you can only apply one coupon for each transaction.

Aside from that, all of our T&C points are pretty standard, but it is recommended that you read the full T&C before making any transactions. To do so, you can follow these steps:

1.
Go to the product page
2.
Click Find Vouchers
3.
Click See Details on the EPIC Sale voucher (indicated by [Promo])
4.
Read all the information under the drop-down menu

During these uncertain times, we also recommend that you always contact the venue at least 1 day before your visit to ensure that it is open.

Is this promo applicable to all payment methods?

Yes, the promo is applicable for all payment methods!

Can I combine this promo with other promos?

If you are not eligible for the SingapoRediscovers Vouchers and/or you are booking a non-SRV product, EPIC Sale Coupon is unfortunately non-combinable.

The good news is if you're booking an SRV product or if you are eligible for the SingapoRediscovers Vouchers, you can combine the EPIC Sale coupon with the coupons below:

EPIC Hour Coupons - 30%, 40%, 50% additional discount coupons with a minimum transaction of 50 SGD and a maximum discount of 100 SGD. EPIC Hour coupons are available every day from 3 PM –9 PM throughout the EPIC Sale period (14 to 20 April 2021). Daily quota is limited.
EPIC Rewards Coupons - 10%, 15%, 20% additional discount coupons with a minimum transaction of 10 SGD and a maximum discount of 10 SGD. EPIC Rewards coupons can be retrieved before the EPIC Sale period (7 – 13 April 2021) and can be used throughout the EPIC Sale period until 30 April 2021.
Various Bank Coupons

If I have already made a purchase…

Where can I check the validity of my voucher?

The step-by-step instructions to check your voucher validity are as follows:

Traveloka Ticket Validity

Is there anything that I should do prior to visiting?

It is recommended for you to always check whether the venue is open on your planned visit date by contacting the venue directly, especially during these unprecedented times.

On top of that, please note that some attraction venues may require prior reservations on the official website before your visit. The reservation method between attractions may differ, so make sure to read the reservation instructions thoroughly!

How do I make a reservation?

If the Xperience you've purchased requires an additional reservation, you can find the reservation instructions under the Redemption Method section on the product page or on the voucher sent to your email.

What happens to my voucher if the venue is closed on my date of visit or if another social restriction measure is enforced?

For Xperience vouchers that have a longer validity period, you can simply redeem the voucher on another date after the venue reopens. You can redeem your voucher at any time until the validity period of the voucher ends.

However, if the venue is still closed or if social restriction measures are extended beyond the validity period, you can rest assured that we will take proactive steps to take care of you.

You will receive a new voucher with an extended validity period by email and your voucher in MyBooking should also be updated.

Once our partner is back in operation, you can simply present the newest voucher and enjoy the Xperience!

What if I cannot make it on the visit date that I originally selected?

It depends on the EPIC voucher type that you purchased. If you purchased a regular EPIC Sale voucher that is only valid on the selected visit date, unfortunately this is not reschedulable or refundable.

However, if you purchased a regular EPIC Sale voucher that is valid beyond the selected visit date (usually up to 14 days after the selected visit date), you can visit the venue any time as long as it is still within the validity period.

To check the validity period of your voucher, you can refer to the answer to the "Where can I check the validity of my voucher?" question above.

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