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Your Guideline for Traveloka Customer Care for Flights

Traveloka Team

25 Feb 2024 - 3 min read

The Traveloka Customer Care service is a highly beneficial resource for customers utilising the Traveloka platform to book various services, particularly flight tickets. Through this service, you can easily obtain assistance with anything related to air travel. For those who frequently travel with airlines listed on Traveloka, understanding the optimal use of Customer Care for flights is paramount.

You will discover complete guides on utilising Traveloka Customer Care, especially on the flight aspect. Everything will be covered, from schedule information and changes to common questions about ticket reservations to enhance your travel experience. Let's explore how to leverage Traveloka Customer Care for your flight needs effectively.

Here is some information related to key points that can help you understand the booking process, schedule changes, and other matters related to flight products through the Traveloka platform.

How to Reschedule a Flight Booking

To reschedule a flight on Traveloka, you can follow these steps:

Open the Traveloka app, select your flight, and tap "Reschedule" in the "Manage Booking" section. Then choose a request schedule.

Read and agree to the Traveloka Easy Reschedule Policy. Choose a new flight and proceed to payment.

Fill in your travel details, search for the new flight, and choose according to your preference.

Check your new selection, check the price, and proceed to payment. If there is a fare difference, it will be charged or refunded, depending on the case.

The new e-ticket will appear within 60 minutes after payment.

However, there are some important things to note, such as:

Flight changes are subject to seat availability at that time.

Reschedule fees involve charges from the airline and additional fees from Traveloka.

The rescheduled status will be visible on your e-ticket.

The new e-ticket will be sent to your email.

Reschedule deadlines vary between airlines, check the Terms & Conditions for more information.

Alternatively, you can contact the airline directly to change your schedule.

How to Check-In Online on Traveloka

Online check-in allows you to check-in for your flight online before arriving at the airport. You can check-in online through the Traveloka app or website with the following simple steps:

Open your e-ticket through the Booking section.

Select Online Check-in.

After agreeing to the Online Check-in policy, fill in your check-in details. Then, tap the Check In button.

If the check-in is successful, you can view the boarding pass on your e-ticket and it will also be sent to your email.

An important thing to note is to check whether your airline supports online check-in. You can visit the Online Check-in page to see a list of airlines that support this online check-in feature.

How to Cancel and Refund a Flight Booking

To facilitate the refund process, make sure to log in to your Traveloka account when making your booking. After that, follow these steps to request a refund:

1. Log in or register on Traveloka

Access the Traveloka account used during the booking. If you don't have an account, please register on Traveloka using the same email used for the booking.

2. Open the e-ticket through My Booking

Go to My Booking and select the booking you want to refund. Then, click on Refund.

3. Read the refund policy and estimate

You will be able to view the refund policy for your booking, as well as an estimate of the refund amount. Next, click on Start My Refund.

4. Complete your refund details and documents

Choose the flight and passenger you want to refund. Make sure to select the correct refund reason and upload relevant supporting documents (if required).

5. Submit your refund request

Review your refund details and click on Submit Refund. Traveloka will review your request and forward it to the airline.

How to Check Refund Status

To check the status of your refund on the Traveloka website, follow these steps:

Click on your account in the top right corner, then select My Booking.

Select the booking you want to check the refund status of, then click Details.

In the Booking Details section, click Request Refund.

On the Refund History, click See Details, and you will be able to view the status of your refund.

There are a few things you should know, such as:

For flight refunds, the amount you receive depends on the airline's policy, the reason for your refund, and the time between the refund request date and your departure date.

After the refund process is complete, you will be notified via email. Your refund will be transferred back to the payment method used during the booking. Please check your relevant account.

When discussing Traveloka Customer Care for flights, we realise how easy it is to get quality assistance. With comprehensive guides and innovative features such as online check-in and transparent refund processes, Traveloka becomes your reliable travel companion.

Use Traveloka to book your flight tickets, enjoy convenience, and feel free to access Customer Care when needed. Explore the world with more confidence and convenience with Traveloka!