About Jetstar

Jetstar is the low-cost carrier of the Qantas Group, flying under the IATA code JQ and ICAO code JST. Headquartered in Melbourne, Australia, Jetstar was founded in 2003 and operates from key bases at Melbourne Airport (MEL), Sydney Airport (SYD), Brisbane Airport (BNE), and Gold Coast Airport (OOL). For travellers flying out of Singapore, Jetstar flights link Changi Airport with Australia, with onward connections across Jetstar's wider Australian and Asia-Pacific network.

As a low-cost carrier, Jetstar keeps base fares lean and lets passengers pay only for what they need — checked baggage, meals, seat selection, and Wi-Fi are all optional extras. This unbundled model can mean meaningful savings for budget-conscious travellers from Singapore heading to Australia for holidays, family visits, or short business trips. When you book Jetstar flights on Traveloka, you can compare fares, schedules, and fare bundles within minutes, and receive your e-ticket instantly by email and in the Traveloka app.

Airline Overview and History

Jetstar has grown steadily since its founding, evolving from a domestic Australian low-cost operator into a regional network carrier with long-haul reach. Key milestones include:

• 2003 — Jetstar is established by the Qantas Group as a low-cost subsidiary to compete in the Australian domestic market.
• 2004 — Jetstar operates its first commercial flight, out of Newcastle, Australia.
• 2006 — The airline expands internationally with flights to New Zealand and across Asia.
• 2007 — Jetstar launches its first long-haul international service, to Osaka, Japan, using the Airbus A330.
• 2010 — Jetstar Asia (Singapore), Jetstar Japan, and Jetstar Pacific (Vietnam) are established as regional joint ventures, extending the Jetstar brand across Asia.
• 2013 — The Boeing 787 Dreamliner enters service on Jetstar's long-haul international routes.
• 2018 — Jetstar carries its 250 millionth passenger since launch.
• 2022 — The airline rebuilds capacity strongly after the pandemic, particularly on Australian domestic routes and to Bali.
• 2022 — Jetstar takes delivery of its first newer-generation Airbus A321LR, opening up more Asian routes.
• 2026 — Jetstar continues expanding its A321LR fleet and refreshing its Boeing 787 Dreamliner cabins, more than doubling business class capacity on long-haul aircraft from early 2026.

Jetstar's route network spans Australian domestic services, regional Asia-Pacific connections, and select long-haul routes to Bali, Honolulu, and Tokyo. From Singapore, Changi Airport serves as the departure point for Jetstar's direct Melbourne service, making it a practical option for travellers heading south to Australia.

Fleet and Aircraft

Jetstar operates a young, efficient fleet designed around the low-cost model, balancing short domestic hops within Australia with regional Asia-Pacific routes and select long-haul sectors.

• Airbus A320-200 — The narrow-body workhorse of Jetstar's domestic Australian and New Zealand network, also used on shorter regional sectors within Asia.
• Airbus A321LR — A newer-generation, longer-range narrow-body used on extended Asia-Pacific routes, offering improved fuel efficiency over the A320.
• Boeing 787-8 Dreamliner — The wide-body aircraft behind Jetstar's long-haul network, deployed on flights to Bali, Phuket, Tokyo, and Honolulu. From early 2026, Jetstar's Dreamliner cabins are being progressively refreshed, more than doubling available business class seating.

All aircraft are maintained to strict international airworthiness standards, in line with ICAO requirements and oversight from the Civil Aviation Safety Authority (CASA) of Australia.

Top Flight Routes

For travellers departing Singapore, Jetstar's Australian network opens up some of the country's most popular gateway cities for both leisure and business travel. Search current schedules and fares on Traveloka for the latest availability.

Popular International Routes from Singapore

• Singapore to Melbourne — a popular route connecting Changi Airport with Australia's cultural and culinary capital. Search Traveloka to see which airlines currently fly it.

Connecting Onward Within Australia and Beyond

From Melbourne, travellers can connect onward within Jetstar's wider Australian domestic network to cities including Sydney, Brisbane, and the Gold Coast, or continue on Jetstar's regional Asia-Pacific network to destinations such as Bali, Phuket, Tokyo, and Honolulu. If you're exploring more travel options from Singapore, Traveloka also features other popular international routes, including:

• Singapore to Bali — a favourite tropical getaway for Singaporean travellers.
• Singapore to Tokyo — a top pick for culture, food, and shopping in Japan.
• Singapore to Bangkok — a convenient short-haul city break.

For the newest Jetstar routes, live schedules, and real-time fares, search directly on Traveloka.

Baggage Allowance and Policies

Carry-On Baggage

• Economy: Total allowance of 7 kg, comprising one carry-on bag and one personal item.
• Business Class (787 long-haul only): Total allowance of 14 kg, comprising two carry-on bags and one personal item.
• Carry-on bag dimensions: Maximum 56 x 36 x 23 cm per bag.
• Personal item dimensions: Maximum 40 x 30 x 15 cm (such as a handbag, laptop bag, or similar item).

Items exceeding the carry-on allowance must be checked in at the counter. Jetstar reserves the right to re-weigh carry-on bags at the boarding gate and to charge excess fees for bags that exceed the size or weight limit.

Checked Baggage

Free checked baggage allowances vary by cabin class, route, and fare type:

• Economy (Starter fares): The base Starter fare does not include free checked baggage. Passengers can purchase a baggage bundle (typically 15 kg, 20 kg, 25 kg, or 30 kg and above) at the time of booking on Traveloka.
• Business Class (Boeing 787 only): 30 kg of checked baggage included.
• Maximum size per bag: Total dimensions (length + width + height) must not exceed 158 cm.

If you know you'll need extra checked baggage, it's cheaper to add it when booking through Traveloka than to pay for it at the airport counter.

Excess Baggage and Other Rules

Excess baggage fees are calculated based on the weight or number of bags over the free allowance, and vary by route. Key safety restrictions include:

• Dangerous goods, flammable materials, explosives, and sharp objects are prohibited in both carry-on and checked baggage.
• Lithium batteries, power banks, and e-cigarettes must be carried in cabin baggage only, never in checked baggage.
• Liquids, gels, and aerosols in carry-on baggage must be in containers of 100 ml or less, packed in a single clear resealable bag.

Check-in Guide

Airport Counter Check-in

Check-in counters are open at all departure airports. Recommended arrival times are:

• Domestic and short regional flights: Counters open 2 hours before departure and close 40 minutes before departure.
• Long-haul international flights: Counters open 3 hours before departure and close 60 minutes before departure.

Arrive early during peak travel periods such as school holidays, Chinese New Year, and year-end festive season to avoid long queues at Changi Airport.

Online Check-in

• Opens: 48 hours before departure.
• Closes: 1 hour before departure.
• How to check in: Use Jetstar's official website or mobile app.

After checking in online, passengers can download a mobile boarding pass or print one at home. Passengers with checked baggage still need to visit a bag-drop counter at the airport, while passengers travelling with carry-on only can proceed straight to security, saving valuable time.

Self-Service Kiosk Check-in

At major airports, including Melbourne (MEL), Sydney (SYD), and international transit hubs, passengers can use self-service kiosks to check in, print boarding passes, and print bag tags quickly without queuing at a staffed counter.

Cabin Classes and In-Flight Experience

Jetstar offers a range of fare types to suit different travel needs and budgets:

• Starter (standard Economy)
• Starter Plus / Starter Max (bundled fares with baggage and flexibility included)
• Business Class (long-haul Boeing 787 routes only)

True to its low-cost model, Jetstar keeps its base fare lean and lets passengers add on checked baggage, meals, seat selection, and Wi-Fi according to their needs — a structure that can mean real savings for travellers who pack light.

Meals and Beverages Onboard

As a low-cost carrier, meals and drinks are not included in the base fare. Passengers can pre-order hot meals and their preferred drinks when booking on Traveloka, usually at a better price than buying onboard.

In-Flight Entertainment

The in-flight entertainment setup on short-haul aircraft is kept minimal to save weight, so passengers are encouraged to download entertainment (movies, podcasts, e-books) to their phone or tablet before flying. On long-haul Boeing 787 flights, a personal entertainment system and Wi-Fi may be available depending on the specific aircraft.

Passenger Policies and Special Services

Children and Infants

• Children (2 to 11 years): Must travel with a suitable accompanying passenger aged at least 15, and require their own seat and ticket at the child fare.
• Infants (under 2 years): May travel on an accompanying adult's lap at a discounted infant fare; each adult may accompany a maximum of one infant.
• Documents required: A passport valid for at least 6 months for international flights; a birth certificate or valid identification for domestic Australian flights.
• Bassinets are available on some long-haul wide-body flights on request at the time of booking.
• Strollers and car seats can be checked in free of charge at the boarding gate.

Pregnant Passengers

• Up to 28 weeks: Pregnant passengers can fly without restriction and without a medical certificate, provided the pregnancy is uncomplicated.
• 28 to 36 weeks: A medical clearance certificate is required, issued no more than 7 days before the date of travel.
• From 36 weeks onward: Jetstar does not accept pregnant passengers for travel.

Pregnant passengers should bring their maternity record, ultrasound results, and medical certificate when checking in at the airport.

Passengers Needing Special Assistance

Jetstar provides dedicated support for passengers with reduced mobility, visual or hearing impairment, medical conditions, or other special needs, including:

• Wheelchair assistance from check-in to the boarding gate, during transit, and on arrival.
• Priority seating arrangements, including extra legroom seats where available.
• Support from trained cabin crew throughout the flight.
• Acceptance of portable oxygen concentrators and approved medical equipment onboard.

Passengers requiring special assistance or medical equipment should notify Jetstar or Traveloka at least 48 hours before departure to ensure the right arrangements are made.

Unaccompanied Minors

• No unaccompanied minor service: Jetstar does not provide staff to supervise children travelling on their own.
• Children not yet in secondary school: Must fly with a suitable accompanying passenger.
• Secondary school students: May fly independently if they are attending or enrolled in secondary school and can show proof at check-in.

Parents or guardians must complete the necessary paperwork and ensure a designated adult is present to collect the child at the arrival airport.

Reschedule, Cancellation, and Refund Policy

Rescheduling Your Flight

To reschedule a Jetstar flight booked through Traveloka, follow these steps:

• Open the Traveloka app or website and go to My Bookings.
• Select the Jetstar ticket you want to reschedule.
• Choose the reschedule option and select a new available flight.
• Pay the reschedule fee and any fare difference, if applicable.
• Receive your updated e-ticket instantly via email and the Traveloka app.

Reschedule eligibility and fees depend on the fare type purchased. Flexible and full fares generally allow rescheduling for a lower fee or free of charge, while promotional and discounted fares may carry higher fees or more restrictions.

Cancellations and Refunds

Refund eligibility depends on the fare type and conditions:

• Flex bundles: Cancel before the change deadline and receive a credit voucher for a new Jetstar booking.
• Partially refundable fares: Cancellation fees are deducted from the refund amount.
• Non-refundable promotional fares: May be converted to a travel voucher or credit for a future booking, subject to Jetstar's terms.

To request a cancellation or refund, visit your booking details on Traveloka and follow the guided process. Refunds typically take 7 to 30 business days depending on the payment method. If Jetstar cancels a flight due to schedule changes or events beyond its control, passengers are generally entitled to a full refund or a free rebooking onto the next available flight.

Why Book Jetstar Flights on Traveloka

Booking Jetstar flights through Traveloka gives Singapore travellers a smooth, secure, and value-packed booking experience. Standout benefits include:

• Competitive fares — Access exclusive deals and promotional fares on Jetstar flights from Singapore to Melbourne and beyond.
• Easy comparison — Compare Jetstar flights side-by-side with other airlines by price, departure time, flight duration, and number of stops to find the itinerary that suits you best.
• Flexible payment options — Pay by credit or debit card, PayNow, GrabPay, or convenient instalment plans, with all fares shown clearly in SGD for easy budgeting.
• Instant e-ticket — Receive your booking confirmation and e-ticket immediately by email and in the Traveloka app, ready for check-in.
• 24/7 customer support — Traveloka's multilingual support team is available around the clock for booking questions, reschedules, and travel-related queries.
• Loyalty rewards — Earn Traveloka Points on every booking, unlocking cashback promotions and member-exclusive deals.
• Money-saving bundles — Combine your flight booking with hotels, airport transfers, and travel insurance in a single transaction for extra savings.
• Add-ons made easy — Add travel insurance, select your seat, purchase extra baggage, and pre-order special meals during the booking process.

Tips for Finding Cheap Flights on Traveloka

Use these strategies to find the best value fares on Jetstar flights from Singapore:

• Book early — Fares typically rise as the departure date approaches; booking 6 to 10 weeks ahead usually secures the best prices.
• Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days and find the cheapest travel window.
• Fly midweek — Flights on Tuesdays, Wednesdays, and Thursdays are typically cheaper than weekend departures.
• Set a Price Alert — Turn on Traveloka's Price Alert for the Jetstar route you're watching to get notified as soon as fares drop.
• Check the Deals page regularly — Visit Traveloka's promotions page often for flash sales, seasonal offers, and exclusive promo codes.
• Avoid peak travel periods — Steer clear of school holidays, year-end holidays, and major Australian public holidays for lower fares.
• Bundle your trip — Book your flight together with a hotel in Melbourne for added bundle savings.
• Choose a lighter fare type — If you're travelling light, choose the Starter fare without add-ons to keep costs down.
• Compare connecting options — Sometimes a short connecting itinerary can work out cheaper than a direct flight, so it's worth comparing both.

You can check flight status directly on Traveloka before heading to Changi Airport to stay updated on the latest departure schedule.

How to Book Flight Tickets on Traveloka

Booking a Jetstar flight on Traveloka takes just a few simple steps:

1. Visit traveloka.com or open the Traveloka app and go to the Flights section.
2. Enter your departure point (Singapore) and your destination (such as Melbourne), select your travel dates, choose one-way or round-trip, and specify the number of passengers and cabin class.
3. Tap Search to see all available Jetstar flights for your chosen route.
4. Sort results by price, departure time, flight duration, or airline, and select the flight that suits you best.
5. Enter passenger details — full name (exactly as it appears on your passport), date of birth, nationality, passport number, and contact information.
6. Add optional extras such as additional checked baggage, seat selection, travel insurance, or special meals.
7. Review your booking summary, including the fare, taxes and fees, and any add-ons.
8. Select your payment method — credit or debit card, PayNow, GrabPay, or an available instalment plan — and complete your transaction.
9. Receive your e-ticket instantly by email and in the Traveloka app, ready for your trip.

Save or screenshot your e-ticket for easy reference at the airport. You can also manage your booking, add extra services, or make changes to your order directly in the Traveloka app anytime before departure.