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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

Sharing a Flight Status

Using the Search Form

Check-in

I have successfully received my e-ticket. How can I use it to board the flight?

Changing Passenger Name and Details During Online Check-in

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In to My Flight at the Airport

How to Check In Online

Refund, Reschedule, and other Changes

How to Reschedule a Flight Booking

How to submit a refund for a flight ticket

How to Change My Flight Route

I've changed my flight schedule. How can I get my new e-ticket?

Why is my flight refund taking so long?

I have Difficulties Using Easy Reschedule

My Flight was Rescheduled and Changed with The New Airline

Can I refund a specific passenger if my booking includes more than one person?

How to Check My Reschedule Status

How much will I get from my flight refund?

I have Problem to Submit Reschedule Directly to Airline

How long is the expected duration of the refund process?

Refund Policy for Flight Facilities

My flight was rescheduled by airline

How to check my refund status

What are the available refund methods in Traveloka?

Refund in the Form of Traveloka Coupon

Refund in the Form of Traveloka Points

Refund Policy Due to Cancellation by Airline

Submit Refund Difficulties Due to Forgot Password

Travel Voucher Terms and Conditions

Travel voucher validity

How long is the expected duration of the refund process?

What documents do I need to prepare to request a refund?

I received a Travel Voucher after refund, how do I use it?

My TPayLater balance hasn’t been reflected after submitting a refund request

Before submitting a flight refund request, how can I check the amount I will receive?

Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?

What should I do if the airline changes my flight route?

I’m already at the airport and the airline changed my flight, what should I do?

Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

What are “Flight Changes” and the Special Recovery Policy?

How To Check My Preflight Notification

How to find out if my flight has been changed by the airline?

What to do when airlines change my flight without Traveloka's notification?

How to submit a refund or reschedule if my flight got changed by the airline

Will I get a refund if my flight gets canceled by the airline?

Why did my flight get canceled/changed by the airline?

General Information

Flying Policy

Identity Document Required for Flying

Are the prices for children and infant different?

Booking with Traveloka

Do I have to pay to select my seat?

Has insurance been included in the ticket price?

Purchasing Travel Insurance

Am I guaranteed to get the seat that I have reserved?

Additional Services

Airport Services

Flight Services

What’s the difference between cabin and check-in baggage?

About In-flight Meal

How to Purchase Add-ons After Your Flight E-ticket Is Issued

Refund for Your Meal

What are free baggage and extra baggage?

How much should I pay for extra baggage?

How to Check If My Extra Baggage Purchase Is Successful

How to Purchase Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Refund for Extra Baggage

Types of Baggage Allowance

How to Check My Baggage Allowance

Payment

Travel Updates

Partner with Traveloka

Payment Partners

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