<

Help Center - General Information

My Payment Proof Is Missing

If your payment proof is missing, please Contact Us to verify your payment. Before contacting us, please prepare some information related to your transaction, such as:

  • Bank name and account number used to make the transfer
  • Account holder’s name
  • Transfer channel (ATM/Internet Banking/Mobile Banking)
  • Transaction date and time
  • Traveloka’s bank name and account number the fund was transferred to
  • The amount of payment (including the last 3 digits)
  • Booking ID
IS THIS ARTICLE HELPFUL?

Yes

No

STILL NEED HELP?
Get in touch with our customer service for more assistance by scanning the QR code below.
Contact Us