Mercure Darwin Airport Resort

Hotels
7.8
/10
Pleasant
994 reviews

What Guests Say About Their Stay

doyle
10.0
/ 10
Parking easy once you’re told where it is and how to get there. Driving from the road very confusing.
Aaron
10.0
/ 10
Great room, facilities and walking distance from the airport - friendly staff, Beautiful grounds
Nigel
10.0
/ 10
Extremely slow check-in. Buy a quick, easy check in computer system, all staff had trouble,,,, or train them ,,, please,, bloody long que😕 but otherwise fine
In the Area
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2 Henry Wrigley Drive, Eaton, Eaton, Darwin, Northern Territory, Australia, 0820

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
Mercure Darwin Airport Resort is a hotel in a good neighborhood, which is located at Eaton. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton, Eaton, Darwin, Northern Territory, Australia, 0820
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Mercure Darwin Airport Resort Rates per Night

Looking for the best Mercure Darwin Airport Resort hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Darwin Airport Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Darwin Airport Resort Location & Address

Mercure Darwin Airport Resort is located at 2 Henry Wrigley Drive, Eaton, Eaton, Darwin, Northern Territory, Australia, 0820. It's situated in the Darwin area of Australia, conveniently located right at the airport. The hotel is approximately 8 km from the city center.

How to go to Mercure Darwin Airport Resort from Airport

Getting to Mercure Darwin Airport Resort from Darwin International Airport is incredibly easy, given its prime location. Here are a few options for your hotel transfer from the airport to the hotel.
  • Walking (Most Convenient):

    The hotel is directly connected to the airport terminal via a covered walkway. This is the fastest and most convenient option, especially if you have light luggage.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. The ride to the hotel is very short, making it a quick and easy option.
  • Ride Hailing (Alternative):

    Ride hailing services are available at Darwin Airport. Simply book a ride through the app and meet your driver at the designated pick-up point.
  • Hotel Shuttle (If Available):

    While the hotel is connected to the airport, it's worth checking if they offer a complimentary shuttle service for added convenience.

Tips:

The most convenient route is undoubtedly the covered walkway, allowing you to reach the hotel within minutes of exiting the terminal. For those with heavy luggage or preferring a direct transfer, a taxi or ride hailing service is a great alternative.

Mercure Darwin Airport Resort Reviews & Summary

Want to know all about hotel Mercure Darwin Airport Resort before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel offers a seamless travel experience with its convenient location and comfortable amenities. Guests consistently praise the hotel's proximity to the airport, making it ideal for early morning flights or late-night arrivals. The comfortable rooms, friendly staff, and on-site dining options also receive high marks. A standout feature is the outdoor pool, perfect for relaxing after a long journey.

"Fantastic location right at the airport! The room was clean and comfortable, and the staff were incredibly helpful. I'll definitely stay here again on my next trip to Darwin."

Mercure Darwin Airport Resort Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Darwin Airport Resort offers a variety of categories of hotel rooms to suit different needs and preferences. From standard rooms to suites, there's a perfect option for every traveller.
  • Standard Room:

    Comfortable and well-equipped, these rooms offer a relaxing space with a queen or twin beds. Non-smoking rooms are available.
  • Superior Room:

    Offering more space and enhanced amenities, these rooms provide a comfortable stay with added luxuries. Some rooms offer views of the airport or surrounding landscape.
  • Deluxe Room:

    These rooms feature modern décor, a comfortable seating area, and a spacious bathroom with a bathtub. Non-smoking options are available.
  • Suites:

    For the ultimate in comfort and space, the suites offer a separate living area, a king-size bed, and a luxurious bathroom with a bathtub and separate shower.

Please note that Mercure Darwin Airport Resort is not a pet-friendly hotel.

Hotel Facilities in Mercure Darwin Airport Resort

Looking for a hotel with excellent hotel amenities? Mercure Darwin Airport Resort offers a range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips.
  • Outdoor Swimming Pool:

    Take a refreshing dip in the outdoor pool, open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your travels with access to the hotel's fitness centre, equipped with modern exercise equipment. Open 24 hours.
  • Restaurant and Bar:

    Enjoy delicious meals and refreshing drinks at the hotel's on-site restaurant and bar. See details below.
  • 24-Hour Reception:

    The friendly and helpful staff are available 24/7 to assist with any needs or inquiries.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Business Centre:

    For business travellers, the hotel offers a well-equipped business centre with printing and faxing services.
  • Meeting Rooms:

    The hotel features several meeting rooms, ideal for conferences, seminars, and other events.

Hotel Buffet or Restaurant/Cafe in Mercure Darwin Airport Resort

Enjoy a delightful culinary experience at Mercure Darwin Airport Resort's hotel restaurant and cafe. Whether you're in the mood for a hearty buffet or a quick snack, you'll find a variety of options to satisfy your cravings.
  • Croc Bar:

    Enjoy a relaxed atmosphere with a wide selection of beverages and light meals. Open daily from 10:00 AM to late.
  • Essence Restaurant:

    Indulge in a delicious buffet breakfast or à la carte lunch and dinner. The restaurant features a diverse menu with international and Australian cuisine. Buffet breakfast is priced at approximately SGD 40 per person. Open daily from 6:00 AM to 10:00 PM.

Essence Restaurant is known for its signature dishes featuring fresh, local ingredients.

Mercure Darwin Airport Resort Airport pickups and How to Book

Looking for hotels with airport shuttle services? While Mercure Darwin Airport Resort is conveniently connected to the airport terminal, it's still important to know about hotel to airport transfer options. The hotel is directly accessible via a covered walkway from the airport terminal, eliminating the need for a shuttle. However, it's always a good idea to confirm with the hotel directly if they offer any specific airport pick-up services, especially for guests with mobility issues.

To book your stay at Mercure Darwin Airport Resort, simply visit Traveloka and search for the hotel. Follow the booking steps and enter your travel dates and room preferences. You can also contact the hotel directly to inquire about airport pick-up arrangements or any other special requests.

Nearby MRT Station & Bus Stops

While Darwin doesn't have an MRT system, there are several nearby bus stops that provide convenient access to the city and surrounding areas. Knowing the nearby bus station locations can be very helpful for getting around.
  • Darwin International Airport Bus Stop:

    Located directly outside the airport terminal, this bus stop offers services to various destinations in Darwin.
  • McMillans Road Bus Stops:

    Several bus stops along McMillans Road provide access to Casuarina Square Shopping Centre and other nearby attractions.

For bus travel in Darwin, you can purchase a Tap and Ride card or use contactless payment methods. Tap and Ride cards can be purchased at the Darwin Bus Station and various retail outlets.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Darwin offers a range of attractions that are perfect for kids and adults alike. From wildlife encounters to cultural experiences, there's something for everyone to enjoy. Here are a few nearby places to go:
  • Crocosaurus Cove (8 km):

    Get up close and personal with saltwater crocodiles at this unique attraction. Entry price is approximately SGD 45 per adult.
  • Museum and Art Gallery of the Northern Territory (MAGNT) (10 km):

    Explore the rich history and culture of the Northern Territory. Entry is free.
  • Darwin Waterfront Precinct (8 km):

    Enjoy swimming, dining, and shopping at this vibrant waterfront area. Free entry, with costs for activities and dining.
  • George Brown Darwin Botanic Garden (7 km):

    Discover a diverse collection of tropical plants and flowers. Entry is free.
  • Berry Springs Nature Park (47 km):

    Take a refreshing dip in the natural springs and enjoy a picnic in this beautiful park. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Mercure Darwin Airport Resort (Darwin)

Looking for nearby dining options? Darwin offers a diverse culinary scene, with plenty of local food and international flavours to choose from. Whether you're craving a quick bite or a sit-down meal, you'll find something to satisfy your appetite.
  • Cafes/Restaurants:

    • The Coffee Club:

      A popular chain offering a variety of coffee drinks, breakfast items, and light meals.
    • McDonald's:

      A classic fast-food option for burgers, fries, and other quick bites.
    • Domino's Pizza:

      Enjoy a variety of pizzas and sides for a casual meal.
  • Local Street Food:

    • Barramundi:

      A local fish, often grilled or pan-fried.
    • Kangaroo Skewers:

      A unique and flavorful meat option.
    • Laksa:

      A spicy noodle soup with coconut milk and various toppings.
    • Meat Pies:

      A savory pastry filled with meat and gravy.
    • Sausage Rolls:

      A flaky pastry filled with sausage meat.

Shopping places near Mercure Darwin Airport Resort (Darwin)

Need to do some shopping? Darwin offers a variety of shopping options, from department stores near me to local markets. Whether you're looking for souvenirs, clothing, or everyday essentials, you'll find it in Darwin.
  • Casuarina Square:

    A large shopping mall with a variety of department stores, specialty shops, and a cinema.
  • Smith Street Mall:

    A pedestrian mall in the heart of Darwin City, offering a mix of retail stores, cafes, and restaurants.
  • Parap Village Markets:

    A popular Saturday market with a variety of food stalls, craft vendors, and local produce.

Other Places to Stay Near Mercure Darwin Airport Resort

Looking for alternative accommodations? Darwin offers a range of hotels to suit different budgets and preferences. Here are a few options to consider:
  • Luxury/5–6 star hotels nearby:

    • Hilton Darwin:

      Offering stunning waterfront views and luxurious amenities.
    • Vibe Hotel Darwin Waterfront:

      A stylish hotel with a rooftop pool and bar.
    • Adina Apartment Hotel Darwin Waterfront:

      Spacious apartments with full kitchen facilities.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

  • Four-star hotels nearby:

    • Novotel Darwin CBD:

      A modern hotel with a central location and comfortable rooms.
    • Ramada Suites by Wyndham Zen Quarter Darwin:

      Offering spacious suites with kitchenettes and city views.
    • DoubleTree by Hilton Darwin:

      Known for its warm chocolate chip cookie welcome and comfortable accommodations.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-star hotels nearby:

    • Frontier Hotel Darwin:

      A budget-friendly option with comfortable rooms and a convenient location.
    • Value Inn:

      Offering basic accommodations at an affordable price.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to book your stay at Mercure Darwin Airport Resort? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for travellers looking for a seamless travel experience. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals and promotions. Book your room booking through Traveloka and enjoy a hassle-free experience. book cheap hotels in Australia cheap hotels nearby

All facilities in Mercure Darwin Airport Resort

Others Mercure Darwin Airport Resort
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Bus/truck parking
  • Airport transfer

Things to Do

  • Outdoor pool

General

  • Swimming pool

Public Facilities

  • Parking

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Darwin Airport Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 10:00
Number of floors in Mercure Darwin Airport Resort
2
Another facilities in Mercure Darwin Airport Resort
Concierge, Express check-out, 24-hour Receptionist, Bus/truck parking, Airport transfer

Frequently asked question in Mercure Darwin Airport Resort

What are available facilities at Mercure Darwin Airport Resort?
There are top facilites at Mercure Darwin Airport Resort such as Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Mercure Darwin Airport Resort?
The standard check-in time at Mercure Darwin Airport Resort is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Mercure Darwin Airport Resort
Mercure Darwin Airport Resort has a 4.0-star rating.
How many floors does Mercure Darwin Airport Resort have?
Mercure Darwin Airport Resort has 2.
Are there any parking spots at Mercure Darwin Airport Resort ?
Yes: Yes, there are parking spots at Mercure Darwin Airport Resort
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More Reviews from Other Guests in Mercure Darwin Airport Resort

7.8
Pleasant
From 987 reviews
Cleanliness

8.0

Room Comfort

7.6

Location

7.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Darwin Airport Resort

Number of reviews per page
20
40
Top reviews
Karen
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location for my flight.
Andie
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had no other option but to stay one night at the Mecure as our original flight was cancelled. The complex is in great need of renovation. Beds had threads hanging off - linen was nice. Expect peeling paint, chipped tiles, horrible pork belly salad (just don't do it!) and no where to plug in your kettle. On the other hand, and the reason I didnt give one star, the staff were lovely and very helpful and the pools are too. But at $400 a night, I want and expect more.
Read More
kate
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Convenient Staff polite
doyle
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Parking easy once you’re told where it is and how to get there. Driving from the road very confusing.
Rachael
icon-Business
Business
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

just didn't enjoy the stay there. No hot water and room was did not have a safe feeling.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The Hotel is very close to the Darwin Airport, you can easily walk to the Departure Terminal. I stayed in BLOCK 3 both visits and although the surrounding area was neatly kept with gardens and lawns, the accommodation itself was not up to the standard of a Mercure Hotel. The walls were painted in a depressing yellow which appeared to be either dirty or stained. The passageway between the rooms was concrete and so were the steps to the top floor. This lack of floor covering was like being back in the Army Barracks of my youth. It made the accommodation very noisy. The bathroom floor had a sticky feeling about it from the cleaning product used on it. If I had to stay again, I would be more careful with the selection of accommodation, not Barrack Block No.3
Read More
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This property is walking distance to the Darwin Airport.
merran
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was a good place to stay and very close to the airport for a 1.30am flight. They are currently undergoing renovations so it was a bit tricky to get around and work out parking, however our overall experience was very good. I would stay there again.
David
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

This was an ideal location, ten minute walk to airport. Very convenient, unit was comfortable.
David
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast included was great but the property is tired and really not worth the price we paid. Would stay elsewhere next time and probably wouldn’t stay at a Mercure again after this experience
John
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was ok but a bit tired. Requested a room with a sofa bed, which it didn’t come with and the air conditioner didn’t work in the lounge area. We didn’t complain as we checked in at 2:00am and just wanted to sleep
Annette
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Early check in helped us out a lot. Beautiful pool and outdoor cafes.
Martin
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Location, next to airport, comfortable room.
Spiros
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We came to relax and found the pool bar area a great place to chill
David
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Unit was old and needs refurbishment. No bus to airport when required.
Shelley
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great place to stay. Near the aiport. Great services and amenities.
Robyn
icon-Business
Business
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The site us having renovations done, but that was not an issue. The service from the shuttle bus which is dirty, to check in which is tardy, to the standard of the room booked, the place is a mess. The walkway to my original room had overflowing rubbish bin and laundry bins on the walkway, the room was truly awful; door with chipped paint and dirty, carpet dirty, walls with marks on them. I complained and was given an upgrade, but from arrival to the other room took 1.5 hours. Next morning, couldn't even get a coffee as there are not enough staff; I was the only person who had to leave without breakfast.- Mercure - never again.
Read More
Rebecca
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Check in was absolutely appalling. Starting with arrival - hotel co-located with the Novotel but there is nothing in prearrival information to explain that. This is an airport hotel so I had to walk (with all my bags). There’s no arrival shuttle - & too close (700m) for a taxi. All signage states Novotel, and google maps not aware - I walked a mile past the hotel until I finally walked back to ask at the Novotel. On returning to the Novotel, the desk was completely overwhelmed; with around 40 people ahead of me. At this point I still thought I was just there to ask directions - and had to wait in line over 30 mins. Only two other hotel guests were ahead of me. The rest were clearly there to use the pool, something that they must rent out to locals for extra money. These people took a long time to “check in” though. They need a separate line for guests - exhausted people WITH BAGGAGE - and a streamlined process for pool users. When I finally got my turn the check in man explained that this was (despite all signage) also the check-in for Marriott. A small mercy I suppose - although I still had to walk a way through the Novotel complex to get there. This staff member was worse than indifferent to my concern about the misleading signage and my long detour. He rolled his eyes and said “I get complaints about that every day, and nothing changes. No apology or commiserations. A horrible start to an otherwise ok stay
Read More
stuart
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was a bit tired but very spacious. Staff are great. The reception is at the Novotel not the Mercure which is not advertised and did cause some confusion for us and others.
Michael
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice staff and accommodation
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Darwin Airport Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 987 reviews
Cleanliness

8.0

Room Comfort

7.6

Location

7.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Darwin Airport Resort

Number of reviews per page
20
40
Top reviews
Karen
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location for my flight.
Andie
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had no other option but to stay one night at the Mecure as our original flight was cancelled. The complex is in great need of renovation. Beds had threads hanging off - linen was nice. Expect peeling paint, chipped tiles, horrible pork belly salad (just don't do it!) and no where to plug in your kettle. On the other hand, and the reason I didnt give one star, the staff were lovely and very helpful and the pools are too. But at $400 a night, I want and expect more.
Read More
kate
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Convenient Staff polite
doyle
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Parking easy once you’re told where it is and how to get there. Driving from the road very confusing.
Rachael
icon-Business
Business
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

just didn't enjoy the stay there. No hot water and room was did not have a safe feeling.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The Hotel is very close to the Darwin Airport, you can easily walk to the Departure Terminal. I stayed in BLOCK 3 both visits and although the surrounding area was neatly kept with gardens and lawns, the accommodation itself was not up to the standard of a Mercure Hotel. The walls were painted in a depressing yellow which appeared to be either dirty or stained. The passageway between the rooms was concrete and so were the steps to the top floor. This lack of floor covering was like being back in the Army Barracks of my youth. It made the accommodation very noisy. The bathroom floor had a sticky feeling about it from the cleaning product used on it. If I had to stay again, I would be more careful with the selection of accommodation, not Barrack Block No.3
Read More
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This property is walking distance to the Darwin Airport.
merran
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was a good place to stay and very close to the airport for a 1.30am flight. They are currently undergoing renovations so it was a bit tricky to get around and work out parking, however our overall experience was very good. I would stay there again.
David
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

This was an ideal location, ten minute walk to airport. Very convenient, unit was comfortable.
David
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast included was great but the property is tired and really not worth the price we paid. Would stay elsewhere next time and probably wouldn’t stay at a Mercure again after this experience
John
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was ok but a bit tired. Requested a room with a sofa bed, which it didn’t come with and the air conditioner didn’t work in the lounge area. We didn’t complain as we checked in at 2:00am and just wanted to sleep
Annette
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Early check in helped us out a lot. Beautiful pool and outdoor cafes.
Martin
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Location, next to airport, comfortable room.
Spiros
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We came to relax and found the pool bar area a great place to chill
David
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Unit was old and needs refurbishment. No bus to airport when required.
Shelley
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great place to stay. Near the aiport. Great services and amenities.
Robyn
icon-Business
Business
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The site us having renovations done, but that was not an issue. The service from the shuttle bus which is dirty, to check in which is tardy, to the standard of the room booked, the place is a mess. The walkway to my original room had overflowing rubbish bin and laundry bins on the walkway, the room was truly awful; door with chipped paint and dirty, carpet dirty, walls with marks on them. I complained and was given an upgrade, but from arrival to the other room took 1.5 hours. Next morning, couldn't even get a coffee as there are not enough staff; I was the only person who had to leave without breakfast.- Mercure - never again.
Read More
Rebecca
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Check in was absolutely appalling. Starting with arrival - hotel co-located with the Novotel but there is nothing in prearrival information to explain that. This is an airport hotel so I had to walk (with all my bags). There’s no arrival shuttle - & too close (700m) for a taxi. All signage states Novotel, and google maps not aware - I walked a mile past the hotel until I finally walked back to ask at the Novotel. On returning to the Novotel, the desk was completely overwhelmed; with around 40 people ahead of me. At this point I still thought I was just there to ask directions - and had to wait in line over 30 mins. Only two other hotel guests were ahead of me. The rest were clearly there to use the pool, something that they must rent out to locals for extra money. These people took a long time to “check in” though. They need a separate line for guests - exhausted people WITH BAGGAGE - and a streamlined process for pool users. When I finally got my turn the check in man explained that this was (despite all signage) also the check-in for Marriott. A small mercy I suppose - although I still had to walk a way through the Novotel complex to get there. This staff member was worse than indifferent to my concern about the misleading signage and my long detour. He rolled his eyes and said “I get complaints about that every day, and nothing changes. No apology or commiserations. A horrible start to an otherwise ok stay
Read More
stuart
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was a bit tired but very spacious. Staff are great. The reception is at the Novotel not the Mercure which is not advertised and did cause some confusion for us and others.
Michael
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice staff and accommodation
Number of reviews per page
20
40