Pacific Sands Apartments

Apartments
8.2
/10
Very Good
425 reviews

What Guests Say About Their Stay

Kyle
10.0
/ 10
Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Genette
10.0
/ 10
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
William
10.0
/ 10
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
In the Area
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3 Kirribilli Avenue, Mackay, Queensland, Australia, 4740

Main Facilities

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Swimming Pool
WiFi
Elevator
Pacific Sands Apartments is located in area / city Mackay.
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What's around Pacific Sands Apartments

3 Kirribilli Avenue, Mackay, Queensland, Australia, 4740
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Pacific Sands Apartments Rates per Night

Pacific Sands Apartments room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Pacific Sands Apartments hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pacific Sands Apartments Location & Address

Pacific Sands Apartments is located at 3 Kirribilli Avenue, Mackay, Queensland, Australia, 4740. It's situated in the Mackay area of Australia, known for its beautiful beaches and relaxed atmosphere. The hotel is approximately 4 km from the city center.

How to go to Pacific Sands Apartments from Airport

Getting from Mackay Airport to Pacific Sands Apartments is a breeze, with several convenient options available. Whether you're looking for a quick hotel transfer or a budget-friendly journey, here's a breakdown of your choices:

  • Taxi (Most Direct):

    A taxi is the most straightforward way to reach the hotel. You'll find taxi ranks outside the airport terminal. The journey typically takes around 10-15 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services offer a convenient alternative to taxis. Simply book a ride through the app after you've collected your luggage. The pick-up point is usually located in a designated area outside the terminal.
  • Rental Car (Freedom to Explore):

    If you plan to explore Mackay and its surroundings, renting a car is a great option. Several car rental companies operate at Mackay Airport. The drive to Pacific Sands Apartments is easy and well-signposted.
  • Public Bus (Most Affordable):

    While not the most direct, the public bus is the most affordable option. You'll need to catch a bus from the airport to the Mackay City Centre, then transfer to another bus that stops near Pacific Sands Apartments. Check the local bus schedules for the most up-to-date information.

Tips:

For the most convenient route, a taxi or ride hailing service is recommended, especially if you have luggage. If you're on a budget and have time to spare, the public bus is a viable option. Consider pre-booking a rental car if you plan to explore the region extensively.

Pacific Sands Apartments Reviews & Summary

Discover all about Pacific Sands Apartments, a popular choice for travellers seeking a comfortable and convenient stay in Mackay. Hotel reviews consistently highlight the hotel's excellent location, friendly staff, and well-maintained facilities. Guests appreciate the proximity to the beach and local attractions.

What guests love most about Pacific Sands Apartments is its relaxed atmosphere and stunning ocean views. The hotel boasts a range of amenities, including a swimming pool, barbecue area, and free Wi-Fi. A standout feature is the spacious apartments, which are equipped with full kitchens and laundry facilities, making them ideal for families and extended stays. One recent guest raved, "The perfect home away from home! We loved the spacious apartment, the beautiful views, and the friendly staff. We'll definitely be back!"

Pacific Sands Apartments Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Pacific Sands Apartments offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy studios to spacious family apartments, there's a hotel bedroom type for everyone.

  • Studio Apartment:

    Ideal for solo travellers or couples, these rooms feature a combined living and sleeping area, a kitchenette, and a private bathroom. Non-smoking rooms are available.
  • One-Bedroom Apartment:

    Perfect for small families or groups, these apartments offer a separate bedroom, a living area, a fully equipped kitchen, and a private bathroom. Some one-bedroom apartments have bathtubs.
  • Two-Bedroom Apartment:

    These spacious apartments are ideal for larger families or groups travelling together. They feature two separate bedrooms, a living area, a fully equipped kitchen, and two bathrooms. Non-smoking options are available.
  • Ocean View Apartment:

    Enjoy breathtaking views of the ocean from these apartments, which are available in one-bedroom and two-bedroom configurations.
  • Pet-Friendly Apartment:

    Pacific Sands Apartments welcomes well-behaved pets in designated pet-friendly apartments. An additional cleaning fee of $50 applies. Guests must notify the hotel in advance if they plan to bring a pet.

Hotel Facilities in Pacific Sands Apartments

Pacific Sands Apartments offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. These hotel facilities cater to both adults and children, making it an ideal choice for families.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open daily from 8:00 AM to 8:00 PM.
  • Barbecue Area:

    Enjoy a casual meal outdoors at the barbecue area, complete with grills and picnic tables.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Laundry Facilities:

    Wash and dry your clothes with ease using the on-site laundry facilities. A small fee applies per load.
  • Kids' Playground:

    Keep the little ones entertained at the kids' playground, featuring swings, slides, and climbing frames.
  • Free Parking:

    Enjoy the convenience of free on-site parking.
  • Tour Desk:

    Get assistance with booking tours and activities at the tour desk.

Hotel Buffet or Restaurant/Cafe in Pacific Sands Apartments

While Pacific Sands Apartments doesn't have a dedicated hotel buffet, hotel restaurant, or hotel cafe on-site, there are plenty of dining options nearby. You'll find a variety of restaurants and cafes within walking distance, offering everything from casual meals to fine dining experiences.

  • The Dispensary:

    Located just a short walk from the hotel, The Dispensary offers a modern Australian menu with a focus on fresh, local ingredients. Expect to pay around $30-$50 per person for a main course. Open for lunch and dinner.
  • Sorbello's Italian Restaurant:

    Enjoy authentic Italian cuisine at Sorbello's, located in the heart of Mackay. Prices range from $25-$45 per person. Open for dinner.
  • Jamaica Blue:

    For a quick coffee and a light bite, head to Jamaica Blue, a popular cafe chain with a location nearby. Prices are around $10-$20 per person. Open for breakfast and lunch.

Pacific Sands Apartments Airport pickups and How to Book

Looking for hotels with airport shuttle services? While Pacific Sands Apartments doesn't offer a direct hotel to airport transfer, arranging transportation from Mackay Airport is easy. Several taxi and ride-hailing services operate at the airport, providing convenient and affordable options.

To book your stay at Pacific Sands Apartments, simply visit Traveloka and search for the hotel. Select your desired dates and room type, and follow the prompts to complete your reservation. Advance notice is not required for booking, but it's always a good idea to book in advance, especially during peak season, to ensure availability.

Nearby MRT Station & Bus Stops

While Mackay doesn't have an MRT system, there are several nearby bus stops that provide convenient access to Pacific Sands Apartments and the surrounding areas. Navigating the city by bus is a great way to explore the local attractions.

  • Bus Stop on Nebo Road (near Pacific Sands Apartments):

    This bus stop is located just a short walk from the hotel and is serviced by several local bus routes.
  • Mackay City Centre Bus Station:

    Located in the heart of Mackay, this bus station is a major transportation hub with connections to various destinations throughout the region.

To use the public bus system, you can purchase a Go Card, a rechargeable smart card that can be used on all Translink buses in Queensland. Go Cards can be purchased and topped up at various locations, including newsagents and convenience stores. Alternatively, you can purchase a single-use ticket on board the bus.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Mackay offers a variety of nearby places to go and nearby sightseeing places that are perfect for kids. From beautiful beaches to interactive museums, there's something for everyone.

  • Bluewater Lagoon (4 km from hotel):

    A free, three-tiered lagoon with slides, waterfalls, and a dedicated kids' area. Entry is free.
  • Mackay Regional Botanic Gardens (7 km from hotel):

    Explore themed gardens, walking trails, and a playground. Entry is free.
  • Orchid Display House (7 km from hotel):

    Located within the Botanic Gardens, this display house showcases a stunning collection of orchids. Entry is free.
  • Sarina Sugar Shed (37 km from hotel):

    Take a tour of a working sugar mill and learn about the sugar-making process. Enjoy tastings and purchase local products. Entry is $25 SGD per adult, $15 SGD per child.
  • Eungella National Park (80 km from hotel):

    Discover stunning rainforest scenery, hiking trails, and the chance to spot platypus in their natural habitat. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Pacific Sands Apartments (Mackay)

Craving some delicious nearby dining options? Mackay boasts a vibrant culinary scene, with plenty of local food and local restaurant choices to satisfy your taste buds. From cosy cafes to bustling restaurants, you'll find something to suit every palate.

Cafes/Restaurants:

  • Gloria Jean's Coffees:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • McDonald's:

    A classic fast-food chain offering burgers, fries, and other familiar favourites.
  • Hogs Breath Cafe:

    A casual dining restaurant specializing in steak and ribs.

Local Street Food:

  • Meat Pies:

    A savoury pastry filled with meat and gravy.
  • Fish and Chips:

    A classic Australian takeaway dish.
  • Sausage Rolls:

    A flaky pastry filled with sausage meat.
  • Chiko Roll:

    A deep-fried roll filled with meat and vegetables.
  • Lamingtons:

    A sponge cake coated in chocolate and coconut.

Shopping places near Pacific Sands Apartments (Mackay)

Need some retail therapy? Mackay offers a variety of nearby shopping destinations, from department stores near me to bustling malls near hotel. Whether you're looking for souvenirs, fashion, or everyday essentials, you'll find it all here.

  • Caneland Central:

    A large shopping mall featuring a wide range of department stores, specialty shops, and restaurants.
  • Mount Pleasant Shopping Centre:

    Another popular shopping destination with a variety of retailers and dining options.
  • City Heart Mackay:

    Explore the shops and boutiques in the city centre, offering a mix of local and national brands.

Other Places to Stay Near Pacific Sands Apartments

Looking for alternative accommodations? Mackay offers a range of apartment and affordable hotels nearby to suit different budgets and preferences. Whether you're seeking luxury or budget-friendly options, you'll find the perfect place to stay.

Luxury/5–6 Star Hotels Nearby:

  • Oaks Rivermarque Hotel:

    A stylish hotel offering stunning river views and a range of amenities.
  • Quest Mackay on Gordon:

    A modern apartment hotel with spacious rooms and a convenient location.
  • Rydges Mackay Suites:

    A luxurious hotel with well-appointed suites and a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-Star Hotels Nearby:

  • Mercure Mackay Airport:

    A convenient hotel located near Mackay Airport, offering comfortable rooms and a range of amenities.
  • Ibis Mackay:

    A modern hotel with comfortable rooms and a central location.
  • Coral Sands Motel:

    A well-maintained motel with a swimming pool and barbecue area.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

Three-Star Hotels Nearby:

  • Shamrock Gardens Motel:

    A budget-friendly motel with comfortable rooms and a garden setting.
  • Mackay Motor Inn:

    A simple and affordable motel with a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to experience the best of Mackay? Pacific Sands Apartments offers a comfortable and convenient base for exploring all that this vibrant city has to offer. With its excellent location, friendly staff, and well-maintained facilities, it's the perfect choice for families, couples, and solo travellers alike. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to create unforgettable memories in Mackay. Book your stay at Pacific Sands Apartments through Traveloka and enjoy exclusive deals and discounts. Start planning your dream getaway now! book cheap hotels in Australia and discover cheap hotels nearby.

All facilities in Pacific Sands Apartments

Others Pacific Sands Apartments
Others

Things to Do

  • Outdoor pool
  • Barbecue
  • Picnic area
  • Garden
  • Beach towel

General

  • Reception hall
  • Smoking area
  • Parking

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out

Public Facilities

  • Others
  • Elevator

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pacific Sands Apartments

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 17:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 17:00 - to 10:00
Available rooms at Pacific Sands Apartments
51
Number of floors in Pacific Sands Apartments
8
Another facilities in Pacific Sands Apartments
Outdoor pool, Barbecue, Picnic area, Garden, Beach towel

Frequently asked question in Pacific Sands Apartments

What are available facilities at Pacific Sands Apartments?
There are top facilites at Pacific Sands Apartments such as Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pacific Sands Apartments?
The standard check-in time at Pacific Sands Apartments is starting from 14:00 - 17:00 while the latest check-out time is at Before 10:00
What is the star rating of Pacific Sands Apartments
Pacific Sands Apartments has a 4.5-star rating.
How many floors does Pacific Sands Apartments have?
Pacific Sands Apartments has 8.
How many rooms are available at Pacific Sands Apartments
Pacific Sands Apartments has 51.
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More Reviews from Other Guests in Pacific Sands Apartments

8.2
Very Good
From 425 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews Pacific Sands Apartments

Number of reviews per page
20
40
Top reviews
Ryan
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
Read More
Diane
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All good
Tim
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
Read More
Scott
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

good
Ebelina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Lynette
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Kyle
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Read More
Warren
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Mathew
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Nan
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
Read More
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nice quiet neighbour hood. Pretty clean but not spotless Only two pillows and no spare blanket Fabric headboard which grosses me out Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Steve
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Jaana
icon-Business
Business
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
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Emma
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The elevator stopped working and we were in the top story. Dust on the top of doors.
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Genette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Adrian
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Everything was fine
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Read More
Number of reviews per page
20
40

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Others 4 Pacific Sands Apartments

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 425 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pacific Sands Apartments

Number of reviews per page
20
40
Top reviews
Ryan
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
Read More
Diane
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All good
Tim
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
Read More
Scott
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

good
Ebelina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Lynette
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Kyle
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Read More
Warren
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Mathew
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Nan
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
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Verified traveler
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nice quiet neighbour hood. Pretty clean but not spotless Only two pillows and no spare blanket Fabric headboard which grosses me out Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Steve
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Jaana
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Business
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
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Emma
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The elevator stopped working and we were in the top story. Dust on the top of doors.
David
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Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Genette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Adrian
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Everything was fine
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
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