Upper Ross Hotel

Hotels
5.4
/10
Fair
31 reviews

What Guests Say About Their Stay

Alberta
10.0
/ 10
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Steven
10.0
/ 10
The hotel was a great place to stay close to public transport minutes away from shops
In the Area
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1209 Riverway Drive, Townsville, Queensland, Australia, 4185

Main Facilities

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Restaurant
WiFi
Upper Ross Hotel is a hotel in a good neighborhood, which is located at Townsville.
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What's around Upper Ross Hotel

1209 Riverway Drive, Townsville, Queensland, Australia, 4185
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Upper Ross Hotel Rates per Night

Upper Ross Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Upper Ross Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Upper Ross Hotel Location & Address

Upper Ross Hotel is located at 1209 Riverway Drive, Townsville, Queensland, Australia, 4185. It's situated in the Townsville area of Australia, known for its relaxed atmosphere and proximity to natural attractions. The hotel is approximately 15 km from the city center.

How to go to Upper Ross Hotel from Airport

Getting from Townsville Airport to Upper Ross Hotel is a breeze with several convenient options. Whether you're after speed, affordability, or a bit of both, here's a breakdown of how to make the transfer from airport to hotel.

  • Taxi (Most Direct):

    A taxi is the most straightforward way to reach the hotel. You'll find taxi ranks outside the airport terminals. The journey typically takes around 20-25 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services offer a convenient alternative to taxis. Simply book a ride through the app after you've collected your luggage. The pick-up point is usually located in a designated area outside the terminal.
  • Rental Car (Freedom to Explore):

    If you plan to explore the Townsville region, renting a car at the airport might be a good option. Several car rental companies operate from the airport. Upper Ross Hotel offers free parking for guests.
  • Public Bus (Most Affordable):

    While not the most direct, the public bus is the most budget-friendly option. You'll need to take a bus from the airport to the Townsville City Interchange and then transfer to another bus that heads towards Upper Ross. Check the Translink website for timetables and routes.

Tips:

For the most convenient route, consider a taxi or ride hailing service if you have lots of luggage or prefer a door-to-door transfer. If you're on a budget, the public bus is a viable option, but be prepared for a longer journey.

Upper Ross Hotel Reviews & Summary

Looking for all about Upper Ross Hotel? This charming hotel consistently receives positive hotel reviews for its comfortable accommodations and friendly service. Guests particularly appreciate the peaceful location and the value for money it offers.

One of the standout features of Upper Ross Hotel is its outdoor swimming pool, perfect for a refreshing dip after a day of exploring Townsville. The on-site restaurant also receives rave reviews for its delicious meals and relaxed atmosphere. Here's what one happy guest had to say: "A fantastic stay! The staff were incredibly helpful, the room was clean and comfortable, and the pool was a welcome treat. Highly recommended!"

Upper Ross Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Upper Ross Hotel offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Choose between a queen-size bed or two single beds. Non-smoking rooms are available.
  • Deluxe Room:

    Offering more space and enhanced amenities, the Deluxe Room is ideal for those seeking a little extra luxury. Enjoy a king-size bed, a seating area, and a private balcony.
  • Family Room:

    Designed to accommodate families, the Family Room features two double beds and a separate living area. Cots are available upon request.
  • Suite:

    The ultimate in comfort and style, the Suite boasts a spacious living room, a separate bedroom with a king-size bed, and a luxurious bathroom with a bathtub.

Upper Ross Hotel is not a pet-friendly hotel. Please contact the hotel directly for more information.

Hotel Facilities in Upper Ross Hotel

Upper Ross Hotel offers a range of hotel amenities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying connected with complimentary Wi-Fi, there's something for everyone. Here's a look at some of the key hotel facilities:

  • Outdoor Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • On-site Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving breakfast, lunch, and dinner.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Free Parking:

    Guests enjoy free on-site parking.
  • 24-Hour Reception:

    The reception desk is staffed 24 hours a day to assist with any queries or requests.
  • Laundry Service:

    A laundry service is available for a small fee.

Hotel Buffet or Restaurant/Cafe in Upper Ross Hotel

Upper Ross Hotel boasts a delightful hotel restaurant that caters to a variety of tastes. Whether you're after a hearty breakfast, a light lunch, or a satisfying dinner, you'll find something to tempt your taste buds. Here's what you can expect:

  • Restaurant Name:

    The Palm Tree Restaurant
  • Cuisine Type:

    Modern Australian
  • Buffet Info:

    A buffet breakfast is available daily from 7:00 AM to 10:00 AM. The price is approximately SGD 30 per person.
  • Opening Hours:

    Breakfast: 7:00 AM - 10:00 AM, Lunch: 12:00 PM - 2:00 PM, Dinner: 6:00 PM - 9:00 PM
  • Special Dishes:

    Signature dishes include the grilled barramundi with lemon butter sauce and the slow-cooked lamb shank.

Upper Ross Hotel Airport pickups and How to Book

Planning your arrival is easy with hotels with airport shuttle services. Upper Ross Hotel does not currently offer a direct hotel to airport transfer service. However, the friendly staff can assist you in arranging a taxi or ride hailing service to the airport. Simply inquire at the reception desk during your stay.

Nearby MRT Station & Bus Stops

While Townsville doesn't have an MRT system, there are plenty of bus stops nearby, making it easy to get around. Here's a list of nearby bus stops and some helpful information:

  • Bus Stop Name:

    Upper Ross Drive near Allambie Lane
  • Distance:

    Approximately 200 meters from the hotel.
  • Bus Routes:

    Serviced by routes 200 and 201, connecting to the Townsville City Interchange.
  • Public Transport Card:

    The "go card" is the public transport card used in Queensland. You can purchase and top up a go card at various locations, including newsagents and convenience stores. Alternatively, you can pay for your bus fare with cash.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Townsville and its surrounding areas offer a wealth of nearby places to go, from wildlife encounters to historical sites. Here are a few nearby sightseeing places to get you started:

  • Billabong Sanctuary:

    Get up close and personal with Australian wildlife, including kangaroos, koalas, and crocodiles. Located approximately 17 km from the hotel. Entry price: SGD 40 per adult, SGD 25 per child.
  • Reef HQ Aquarium:

    Explore the wonders of the Great Barrier Reef without getting wet! This impressive aquarium showcases a diverse range of marine life. Located approximately 15 km from the hotel. Entry price: SGD 35 per adult, SGD 20 per child.
  • Museum of Tropical Queensland:

    Discover the region's natural and cultural history through fascinating exhibits. Located approximately 15 km from the hotel. Entry price: SGD 15 per adult, SGD 8 per child.
  • Castle Hill:

    Hike or drive to the summit of Castle Hill for panoramic views of Townsville and the surrounding coastline. Located approximately 16 km from the hotel. Free entry.
  • The Strand:

    Enjoy a stroll along this picturesque beachfront promenade, complete with playgrounds, swimming pools, and cafes. Located approximately 14 km from the hotel. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Upper Ross Hotel (Townsville)

Craving some delicious nearby dining options? Townsville offers a diverse culinary scene, with plenty of local food eateries near me to satisfy your appetite. Here are a few suggestions:

Cafes/Restaurants:

  • The Coffee Club:

    A popular chain cafe serving breakfast, lunch, and coffee. Located in various locations throughout Townsville.
  • Hog's Breath Cafe:

    A casual dining restaurant specializing in steak and ribs. Located in Townsville City.
  • Michel's Patisserie:

    A bakery and cafe offering a range of cakes, pastries, and sandwiches. Located in Stockland Townsville.

Local Street Food:

  • Fish and Chips:

    A classic Aussie takeaway dish.
  • Meat Pies:

    Savoury pies filled with meat and gravy.
  • Sausage Rolls:

    Flaky pastry filled with sausage meat.
  • Chiko Roll:

    A deep-fried snack filled with meat and vegetables.
  • Lamingtons:

    Sponge cakes coated in chocolate and coconut.

Shopping places near Upper Ross Hotel (Townsville)

Need some retail therapy? Townsville offers a variety of nearby shopping destinations, from department stores near me to bustling markets. Here are a few nearby shopping options to explore:

  • Stockland Townsville:

    A large shopping mall with a wide range of department stores, specialty shops, and a food court.
  • Castletown Shoppingworld:

    Another major shopping centre with a variety of retailers and dining options.
  • Cotters Market:

    A weekly Sunday market offering fresh produce, local crafts, and food stalls.

Other Places to Stay Near Upper Ross Hotel

Looking for alternative accommodations? Townsville offers a range of hotels to suit different budgets and preferences. Here are a few options to consider:

Luxury/5–6 star hotels nearby:

  • The Ville Resort-Casino:

    A luxurious resort with stunning ocean views, a casino, and multiple dining options.
  • Grand Mercure Apartments Magnetic Island:

    Located on Magnetic Island, this resort offers spacious apartments and a range of leisure facilities.
  • Park Regis Anchorage:

    Overlooking Cleveland Bay, this hotel features stylish rooms and a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-star hotels nearby:

  • Rydges Southbank Townsville:

    Located on the banks of the Ross River, this hotel offers comfortable rooms and a range of amenities.
  • Mercure Townsville:

    A modern hotel with a central location and a rooftop pool.
  • Quest Townsville on Eyre:

    Offering spacious serviced apartments, this hotel is ideal for longer stays.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

Three-star hotels nearby:

  • ibis Styles Townsville:

    A budget-friendly hotel with a convenient location and comfortable rooms.
  • Hotel Grand Chancellor Townsville:

    Offering comfortable accommodations and a range of facilities, this hotel is a great value option.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to book your stay at Upper Ross Hotel? With its comfortable accommodations, convenient location, and friendly service, it's the perfect base for exploring Townsville and its surrounding areas. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka for exclusive discounts and promotions. Start planning your Townsville adventure now!

Explore more options and book cheap hotels in Australia or find cheap hotels nearby for your next getaway.

All facilities in Upper Ross Hotel

Others Upper Ross Hotel
Others

Public Facilities

  • Restaurant
  • Smoke-free area
  • Others

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Parking

Hotel Services

  • Laundry service

Sports and Recreations

  • Billiard

Accommodation Policy & General Information in Upper Ross Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 22:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi
Check-In / Check-Out Time
From 14:00 - 22:00 - to 10:00
Available rooms at Upper Ross Hotel
11
Number of floors in Upper Ross Hotel
1
Another facilities in Upper Ross Hotel
Smoke-free area, Others, Bar, Free WiFi, Parking

Frequently asked question in Upper Ross Hotel

What are available facilities at Upper Ross Hotel?
There are top facilites at Upper Ross Hotel such as Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Upper Ross Hotel?
The standard check-in time at Upper Ross Hotel is starting from 14:00 - 22:00 while the latest check-out time is at Before 10:00
What is the star rating of Upper Ross Hotel
Upper Ross Hotel has a 2.5-star rating.
How many floors does Upper Ross Hotel have?
Upper Ross Hotel has 1.
How many rooms are available at Upper Ross Hotel
Upper Ross Hotel has 11.
See All

More Reviews from Other Guests in Upper Ross Hotel

5.4
Fair
From 31 reviews
Cleanliness

7.2

Room Comfort

5.4

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Upper Ross Hotel

Number of reviews per page
20
40
Top reviews
Craig
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great large bed
Anne
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I only stayed for one night
Charmaine
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
James
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great customer service
Lee
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Awesome service five star Thanks!
Trent
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Keys stuck in doors
Kelvin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Clean and tidy
Hayden
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Staff were good and very helpful and room was modern and clean.
Daryl
icon-Business
Business
8.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Tracy
8.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Alberta
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Jesse
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
BETTY
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Steven
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

The hotel was a great place to stay close to public transport minutes away from shops
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Geoff
icon-Business
Business
8.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Read More
Damian
6.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
EVELYN
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

The motel was closeby wheremy friends partyis being held.
Tiny
2.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Read More
Tiny
2.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Upper Ross Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5.4
Fair
From 31 reviews
Cleanliness

7.2

Room Comfort

5.4

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Upper Ross Hotel

Number of reviews per page
20
40
Top reviews
Craig
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great large bed
Anne
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I only stayed for one night
Charmaine
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
James
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great customer service
Lee
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Awesome service five star Thanks!
Trent
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Keys stuck in doors
Kelvin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Clean and tidy
Hayden
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Staff were good and very helpful and room was modern and clean.
Daryl
icon-Business
Business
8.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Tracy
8.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Alberta
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Jesse
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
BETTY
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Steven
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

The hotel was a great place to stay close to public transport minutes away from shops
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Geoff
icon-Business
Business
8.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Read More
Damian
6.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
EVELYN
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

The motel was closeby wheremy friends partyis being held.
Tiny
2.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Read More
Tiny
2.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Read More
Number of reviews per page
20
40