Sofitel Brussels Europe

Hotel is nice but staff very unwelcoming. We arrived at 10 am after over 12 hours travel and asked to get our rooms earlier. Front Desk said there is nothing they can do and we have to wait till 3 pm, then 30 minutes later she said they can give us other room for few hours but will charge us "Early check in fee" 70 Euro. WHAT???? I never heard in my life such things, especially when you pay premium for 5 star hotel, I called Manager to complain with hope to find solution and she in the same "Robotic" manner with same "Million Dollar" smile told me that unfortunately they can't help me... We also were hungry, went to their restaurant in hotel to take breakfast (at 10:40 am) and they told us restaurant is closed. Breakfast till 10:30 am only and lunch only after 12 pm. When we asked where can we eat the answer was " I don't know" Hotel looks pretty clean and modern but don't expect any friendly welcoming approach by the staff. The attitude there is check in, check out and get lost... I was in Brussels many times and there is so many great hotels in the area. I don't see myself coming to this hotel back again.

Amazing hotel in the business district. We stayed for a couples break in Brussels. Hotel and staff were all wonderful and helpful. Hotel is classic Sofitel. Location is on a small square with many local bars and resturants. Its around 30 minutes walk into the city centre.

The moment we walked in, I felt like royalty with superior best-in-class service. The Sofitel in Brussels is charming with a beautiful rooftop bar and indoor courtyard sitting area. It was extra special since we were awarded as “Guest of the Day” which made our first time visit to Brussels, Belgium that much special. Our room was close to the hotel elevator and facing the Jourdan Square. The hotel room is spacious and very clean and comfortable.

Charged me without notifying me for smoking. There are no sign for non smoking or once checkin informed me that. Other wise its perfect.

Although nice to be near the square, the garbage was not pleasant to see as well noise late one night.

Wonderful hotel with amazing staff. Jose in the front desk. Benjamin in the concierge, Jimmy in the restaurant. more names that I can not remember. Certainly a wonderful hotel ! Hotel is not in the touristy zone, and more on European quarter, I would say more suited for business stay, but I was travelling with a 12 year old and it suited so well as it was slightly away from the Hussle and bustle of crowded parts. In front of hotel there is a square with good options for food and a Sunday market. Leopold opposing the hotel and wonderful stroll and must see in Brussels. We certainly loved staying here. Thank you!

5 star service and location. Comfort and cleanliness was top notch very enjoyable. I highly recommend this to all.

Very good!

Great stay, recommend

Very friendly staff. Anthony, Restaurant Manager, was excellent. Only issue on NYE was that I had called from the UK to book dinner and it was not communicated to the restaurant. On arrival, we were told that there was no booking but that they would fit us in. I called again hours before the booking and was told by the same woman that the booking was confirmed. When I went to the restaurant, again we were told that there was no booking on NYE but luckily Anthony fit us in. I found this to be very unprofessional and incompetent on part of the woman who I had spoken to on the phone. Luckily Anthony was excellent and gave us a nice table.

Very nice

Great location and wonderfully hospitable staff that were very obliging. Particularly enjoyed the buffet breakfast which was exceptional. Sadly a few things didn't meet expectations: very poor wifi signal that regularly dropped out across multiple devices in multiple places in the hotel. The gym equipment was very limited and what was available was broken. Our rooms air conditioner was broken which meant we needed to move rooms. The staff were very good about this.

Recently stayed here as a birthday treat for my partner and had such an amazing experience! A huge shoutout to Clara for her personal touches and for making the experience so special. You were amazing. The hospitality, friendliness and attentiveness went above and beyond. I would highly recommend staying and look forward to coming back for business and personal in the future. Thank you!!

Front desk staff was very welcoming and nice. The room was comfortable and clean.

Nice i really appreciate it

Hotel was perfectly fine. It was built in the 2000s and it's style was starting to show it's age a little bit. The staff was nice and the location is nice enough.

Very nice

was good

Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location

I could easily become habituated to the quality service your staff provide.