Las Terrazas Resort and Residences Ambergris

It was relaxing wonderfull peaple would go back again food was ex

Enjoyed our stay there.

Overall the property ia beautiful, and the staff were great! The lunch and dinner food was not on par, bot cooked well or prepared for a higher end resort. Breakfast was great, and spa was pretty good. I got a deep tissue massage and it was anything but.

Roaches ! Roaches ! Checked in on my first night and had roaches in the kitchen. Called front desk to notify. Said they can’t accommodate me because my stay of 7 nights was too long and they had no other room’s available. They said they would notify manger and he would get back to me, and they would send someone to spray. Manager never called to follow up, and no one came to spray . Also didn’t have hot water in my room for the first 3 nights. I called and no one showed up to fix it till the 4th night . Then the next day hot water was gone had to call again. Sat by the pool with family. We ordered food it took an hour for nuggets and fries to come . A family of 6 sat down 30 minutes after us and received their food first. I asked a server they said it wasn’t my order follow up with who placed your order. I had to go to kitchen and complain and ask why my food was taking so long. All they said was it’s coming . The staff and hotel cater to a certain demographic over others. Even though we all pay the same price. I had family members staying in a three bedroom penthouse and they also had no water . The personal jacuzzi in the room doesn’t work. It’s basically a mini pool. They also complained and nothing was done. They did a horrible job of cleaning rooms. The staff never came . My room was only cleaned 3 days out of the 7 nights . I had to call every morning and request service and when we would return to our room nothing was cleaned. No clean towels . We basically had to beg.

Lovely property- great pool- was located on the beach but we couldn't access the ocean due to the sargassum. Staff was nice. Restaurant was expensive but food was good, not great. Housekeeping didn't come til 4pm which wasn't ideal. Fishing poles were available but no weights and the poles weren't really in good enough shape to catch anything. Not sure I'd stay here again- I'd probably venture out and try something else- maybe something closer to San Pedro.

The location is perfect if you plan on going to San Pedro and Secret Beach as it is in between both.

New and clean. We stayed in a 3 bedroom villa and it was very spacious! The pool was great. The dock allowed us to swim in the ocean. And it was about 20min golf cart ride to secret beach!

Las Terrazas is a beautiful property and we enjoyed our stay. The beach and pool are both lovely, and we had no problem getting chairs. They cleaned the sea grass off the beach at least daily (sometimes more than once per day) if it was blowing in, which is essential some days. We enjoyed the complementary kayaks and paddle boards. The food in the restaurant was also good and the condo was clean and pleasant. My only complaint was that the living room furniture was a bit worn and uncomfortable, but we didn't spend much time there. Also, the areas outside the resort are not nice, but the resort obviously can't control that and we always felt perfectly safe. Overall, this is a very nice place to stay for a very reasonable price!

The manager was awful with communication and our ice maker never worked, our hot tub never worked, and we were never contacted to our personal devices in order to get resolutions. Over priced and awful service.

Property somewhat run down, pool is great, staff very helpful especially Nigel. Beach being cleaned regularly but a lot of sargassum weed not making it good for swimming. Beaches on adjoining properties very dirty with ocean trash, sad to see. Not much being done on this Caye for garbage. Garbage being tossed out everywhere. Hotel a long ways out from San Pedro.

Nice hotel. Menu options at restaurant are limited

Las Terrazas is lovely we really enjoyed our stay. The staff was very helpful & friendly.

It was fine. Nothing special. Construction going on. Big rooms though just dated.

Las Terrazas was a wonderful location. The property was well maintained and the staff were delightful. It is close to Secret Beach and town is a quick golf cart ride away. It was delightfully relaxing. I will be returning.

Be warned. First, staff is great and super friendly. Breakfast and pool area are nice. The warning is the property is very worn. Lock broken on the unit and maintenance did not fix (literally couldn't lock the room when out) broken refrigerator and freezer, no hot water. Worn out everything. Staff moved my room which was nice and better(ish) view but significant problems persisted. Bottom line fine if it's all that's available but set your expectations!

Wish the roof top bar was open and that the golf cart rentals would have been cheaper

Very nice, up to date rooms. The food on the property was good. Convenient cart ride to other restaurants and Secret Beach. Private beach on property, with paddle boards, and glass bottom canoes available.

It’s a clean and nice property, nice location. Staff was wonderful except for 1 girl who was just not nice or helpful, came across very unfriendly. Food options was very limited, but great breakfast options. Transport options to and from resort was criminally overpriced, wasn’t expecting perfection so a few issues was not off putting. Would definitely stay again, it’s really clean and beautiful and staff except the one girl was great

The resort is nice but I would not stay here again due to a 24 hour loud piercing noise coming from the generator that made it impossible to sleep. The sound could be heard throughout the property, but it was especially loud because our room was near the generator. Given the rate of the resort, this issue should have been disclosed. I did make a complaint to the staff but they said nothing could be done!Very disappointing

Really enjoyed our stay. Property was quiet, and very relaxing. Rooms and property were clean and the restaurant was great. Services staff were very friendly