Empire Suites

The staff was very nice, however we all got bed bugs bitten, the hotel is outdated parking was horrible to locate. Not going back here

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

There were a lot of issues with the keys and the AC receptacle was outside of the wall. Not a bad place for the price but it is really what you paid for.

Great location. Good food and dining nearby. Unfortunately construction and access was ridiculous with having to cross a plank to gain access. Yes it was a plank and it tipped up just like a pirate ship. Someone had to stand on the other end so you didn’t go flying off.

The hotel staff was not helpful During our breakfast I saw a member of their cleaning stuff come and grab a croissant, she didn’t use the thongs, she used her bare hands The washrooms near the breakfast area were disgustingly dirty It was not a pleasant stay at all

The staff are very good and welcoming. They were also helpful to get the pull out ready. Unfortunately our reservation said 1pm and the room was only ready at 3. The room was spacious, but the bathroom was dated and our toilet top did not fit the toilet. Still functional, but not nice to look at. The carbs (muffins, pancakes croissants) were delicious, but it was not a full breakfast. No meat, no eggs, no yogurt - these are stapples we're used to.

I guess the stay was as average as I expected. Indicated it was a 3 star place, seems fair. Sub par breakfast included. Only low quality bread, pancakes, and cereal. didn't see any fruit or yogurt. The place was safe enough, it was quiet enough. I appreciated that they let me leave my suitcase there before checking in and after but they didn't even check that I was staying at the hotel before they let me leave my stuff, and they didn't give me a ticket so anyone could have taken my stuff or I could have taken anyone else's stuff.

Good location, less than acceptable bedding & mattress comfort, disappointing customer service. Broken TV, smashed window glass & a fridge that managed to heat up everything you put in it.

- They overcharged me without any good explanation of why or where the extra charge came from - Staff was nice enough but unhelpful overall (and cannot be reached by calling the hotel) - Rooms were okay but somewhat old and dirty - Location is close to the metro and restaurants but the street is a little iffy - Overall would not recommend

I made two bookings on back-to-back days with Empire Suites. Upon check-in, the front-desk staff told me I needed to pay an extra $300 for both my rooms overall (on top of a $250 security deposit), even though Expedia didn't show anything outstanding. When I tried to ask where the extra charge came from and why, I got no helpful answers or any explanations from the staff. The key cards were also unavailable for the first day, so we needed to be escorted to our room by staff. My 1st room was a Queen Bed w/ Sofa Bed on the top floor which was fairly nice and clean. The 2nd room was Standard 2 Double Beds on the lowest floor, and had stains on the bed and poor lighting. Bathrooms were decent/clean but toiletries were very minimal, and one of the rooms had a bathroom door that didn't lock properly. The room was on very cold AC settings, but seemed to be adjustable. Plenty outlet options, although the outlets on the lamp bases did not work. The TV channels did not work either. The breakfast did not seem to be high quality, and no staff checked for breakfast tickets either. There is one small elevator for the whole hotel. The front desk didn't always have two staff (sometimes none), and both before/during my stay, it was impossible to reach Empire Suites on the phone. The location is not on the best street, however it's close to metro stations and busy restaurant streets. Overall, not the worst experience, but definitely could have been much much better, so I would not recommend.

The location was very convenient, as it was close to everything. The staff was helpful and friendly. Check-in was simple. - The chair in the room was ripped. - The TV remote was broken. - However, the breakfast was disappointing; it only offered croissants, sliced bread, dry cereal, and pancakes, with no eggs, bacon, or sausage. - My husband had an allergy to the linens.

The air conditioning is very bad! If you want to sleep well pls don’t come here. The front desk is good.

They could do better for sure. It is not a senior friendly place.

Everything is good

I had to wait until 4 pm to get the room, but they were kind and kept my luggage.Breakfast is free but it's really bad... they have very little variety, they put out very little food and people have to wait for it to be refilled.

Dans le lobby il y avait des détritus sous les chaises et des gouttes d'eau coulait du plafond / tuyau quelqu'un pouvait glisser et tomber. Dans la chambre La salle de bain moyennement propre des cheveux dans le bain, le coin des murs pas parfaitement nettoyé. Sinon les lits / literies nous semblais propre

The hotel and room was okay. It's just I got a queen bed with sofa bed room instead of a double queen bed I have ordered through Expedia. My receipts show that I should receive a double queen bed room, yet the hotel claims that this is what they have in their system and that there's nothing they can do. I tried contacting Expedia, I am super disappointed. Although the agents respond fast, they don't offer any meaningful solution. Heck, they can't even contact the hotel (might be hotel's fault, but atp I am pissed). So 1 star!

There were mice in our room. And the staff was extremly rude and did not want to change us of room. We had to change hotel. I never write review but this time people should know where they are going to.

Horrible service no cleaning and very rude

I took the hefty King Suite and it was terrible. The air conditioning system is dirty and spewing microbes, it’s making loud noises all night. The wall had a littéral hole in it near the air conditioning. The room had broken fourniture and the floor was all carpet so I can let you imagine how dirty it is. The served food in the morning is bread and coffee. No eggs, no vegetables. Just cereals and some juice. I know the hotel is cheap and near downtown but you will pay the difference in other ways. Don’t bother with this one. I took 3 days but after 2 nights I had to leave early because I got a fever. On top of that they did not reimburse my 250$ deposit . Got screwed big time …