SureStay by Best Western Medicine Hat

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5.8
/10
Fair
1,000 reviews

What Guests Say About Their Stay

Jihong

10.0
/ 10
This property looks like 3stars or more hotel but advertised low value compared to its facilities. Meals is excellent. Hotel was new management and under renovation.

Hugo

10.0
/ 10
It was all good . Just the hot tub in room was unavailable but on the site it said to rent the room with the jacuzzi. Maybe should change that Thank u
In the Area
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722 Redcliff Drive SW, Medicine Hat, Alberta, Canada, T1A 5E3

Main Facilities

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Parking
Luggage storage
Elevator
Laundry
Disabled access friendly
Accessible bathroom
SureStay by Best Western Medicine Hat is located in area / city Medicine Hat. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around SureStay by Best Western Medicine Hat

722 Redcliff Drive SW, Medicine Hat, Alberta, Canada, T1A 5E3
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Exterior SureStay by Best Western Medicine Hat
Exterior 2 SureStay by Best Western Medicine Hat

Discover More About SureStay by Best Western Medicine Hat

General
Near Hooplas

Location
With a stay at SureStay by Best Western Medicine Hat, you'll be centrally located in Medicine Hat, just a 5-minute walk from Hooplas and 7 minutes by foot from Panorama Lanes. This hotel is 0.5 mi (0.7 km) from Medicine Hat Musical Theatre Playhouse and 0.6 mi (0.9 km) from Hillside Cemetery.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Hooplas - 0.4 km / 0.2 mi
Panorama Lanes - 0.6 km / 0.4 mi
Medicine Hat Musical Theatre Playhouse - 0.6 km / 0.4 mi
Hillside Cemetery - 0.8 km / 0.5 mi
Liquid Concert & Event Venue - 1 km / 0.6 mi
Windmill Garden Centre - 1.2 km / 0.7 mi
Hill Pool - 1.5 km / 0.9 mi
Moose Recreation Centre - 1.6 km / 1 mi
Homestead Market - 2.1 km / 1.3 mi
Arcade Plaza - 2.4 km / 1.5 mi
Fifth Avenue Memorial United Church - 2.5 km / 1.6 mi
SixOneSix Entertainment - 2.5 km / 1.6 mi
Esplanade Arts and Heritage Centre - 2.6 km / 1.6 mi
Medicine Hat Public Library - 2.6 km / 1.6 mi
World's Largest Chess Set - 2.7 km / 1.7 mi

The nearest major airport is Medicine Hat, AB (YXH) - 2.7 km / 1.7 mi

Renovations
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Indoor pool
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Public bath
  • Hot tub

Facilities
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.

Business Facilities
Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Grab a bite from the grocery/convenience store serving guests of SureStay by Best Western Medicine Hat. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM.

Rooms
Make yourself at home in one of the 122 air-conditioned rooms featuring refrigerators and microwaves. LCD televisions with pay movies are provided, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

All facilities in SureStay by Best Western Medicine Hat

Fitness Center SureStay by Best Western Medicine Hat
Fitness Center
Common Space SureStay by Best Western Medicine Hat
Common Space
Accommodation Services SureStay by Best Western Medicine Hat
Accommodation Services
Exterior SureStay by Best Western Medicine Hat
Exterior
Bedroom SureStay by Best Western Medicine Hat
Bedroom

Things to Do

  • TV lounge

Food and Drinks

  • Continental breakfast
  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet
  • Fireplace in lobby
  • Parking

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • Accessible parking

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Business Facilities

  • Computer station

Nearby Facilities

  • Grocery
  • Laundry

Accommodation Policy & General Information in SureStay by Best Western Medicine Hat

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Only Dogs Cats Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at SureStay by Best Western Medicine Hat
122
Number of floors in SureStay by Best Western Medicine Hat
2
Another facilities in SureStay by Best Western Medicine Hat
TV lounge, Continental breakfast, Breakfast, Free WiFi, Banquet

Frequently asked question in SureStay by Best Western Medicine Hat

What is normal check-in & check-out time at SureStay by Best Western Medicine Hat?
The standard check-in time at SureStay by Best Western Medicine Hat is starting from From 15:00 while the latest check-out time is at Before 11:00
Does SureStay by Best Western Medicine Hat provide breakfast?
Yes, SureStay by Best Western Medicine Hat provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of SureStay by Best Western Medicine Hat
SureStay by Best Western Medicine Hat has a 2.5-star rating.
How many floors does SureStay by Best Western Medicine Hat have?
SureStay by Best Western Medicine Hat has 2.
How many rooms are available at SureStay by Best Western Medicine Hat
SureStay by Best Western Medicine Hat has 122.
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More Reviews from Other Guests in SureStay by Best Western Medicine Hat

5.8
Fair
From 1,000 reviews
Cleanliness

6.2

Room Comfort

6.8

Service and Facilites

7.0

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Traveler Reviews SureStay by Best Western Medicine Hat

Number of reviews per page
20
40
Top reviews
Ihtisham
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very clean comfortable and peaceful place
Melvyn R
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

New ownership May 2026. UNDER RENOVATION MAIN FLOOR/ RECEPTION. CHECK IN DELAYED. SOME ROOMS NOT CLEANED AND READY. ROOM BRGHT AND LARGE. ISSUE WITH A/C. BEDS COMFORTABLE. ONE NIGHT STAY. BREAKFAST STANDARD FARE. WILL BOOK AGAIN AFTER RENO'S COMPLETE.
Chao
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfortable and roomy
Jihong
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This property looks like 3stars or more hotel but advertised low value compared to its facilities. Meals is excellent. Hotel was new management and under renovation.
Bettyanne
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

There was no available ice machine, snacks or drinks. Renovations going on, so no pool No balcony, no elevator My room was clean, but not the hallway
Hugo
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was all good . Just the hot tub in room was unavailable but on the site it said to rent the room with the jacuzzi. Maybe should change that Thank u
Raul
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We paid online...When we arrived they told us the pool in the hotel wasnt working..it was under renovation .The room we received,.hottub/soaker tub wasnt working...the bathroom was dirty the curtains didnt cover the window...There was flies in the room.This was the worst place ive been to.I dont know how it passes inspection
Marion
icon-
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The ice machine was broken... air conditioning was not working. The place was going through renovations... It was okay... they were trying
Justin
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Pretty decent property for the price
Raihan
icon-with Children
with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Scammers' hotel, worst management, do not even care about clients. Cancelled my confirmed reservation without even notifying and when we arrived at 1 am, asked us to find other property
Jordan
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

staff was good, property was confusing and kind of a mess. there was a huge hole in the sink of our room, but overall it wasn't horrible.
william
icon-
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Homeless shelter
Wendy
icon-Family
Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I booked on Expedia and got a very large room with 2 queen beds for $80 total. This included a free bkft.We got an omelet, bacon, muffin and yogurt. It was delicious. The bed and pillows were super comfy. I will definitely stay there again
Todd
icon-with Partner
with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

No breakfast, no pool, didn’t get the room I wanted
Vadim
icon-with Children
with Children
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was very dirty and unclean. It also smelled like smoke cigarettes. There were not enough towels and the bed was not clean. One of the beds had no blanket and the pillows were dirty.
Patrick
icon-
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I was given a room with a clogged toilet. I told the front desk when I went out for the day at 9:30 in the morning. I returned at 2:30 in the afternoon and the toilet was still clogged. Apparently the maintenance man is not responding. And they tell me they can’t move me rooms as housekeeping is still working. So, here I sit with a clogged toilet and no where to go. I have been coming here for years, and this is the worst I have yet experienced. It’s like the staff don’t care.
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Henry
icon-with Partner
with Partner
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

It was cheap and it should have been. I requested water glasses or coffee cups and was given a cardboard soup bowl and told they didn't have and glasses or cups. No coffee either. Our outer door didn't seal, actually allowing light and breeze through. Think twice before booking here!
MANDOUR
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Was very bad room and I had to request changing my room . Bathroom very dirty
Andrea
icon-Family
Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Place is dated. Needs to be significantly better looked after. Stained toilet. Rusted sink that had a hole it it. Clearly it was like that for a while. No towels were provided. Mini fridge was iced. Emply box of klenic was kindly provided. Two emply toilet rolls on of which still had the cardboard on it. The roll of toilet paper was sitting on top of the toilet. Breakfast was not provided.
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Holly
icon-Business
Business
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The condition of the hotel rooms upon arrival was entirely unacceptable and far below any reasonable standard of cleanliness or habitability. The rooms were in an appalling state. As a direct result, my coaches and student athletes refused to stay at the property. They immediately returned the room keys to the front desk and escalated the issue to the on-site manager. Despite being made fully aware of the situation, nothing beyond a verbal apology was offered and you failed to provide any meaningful resolution. This lack of action is unacceptable and very unprofessional for the hospitality industry.
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Number of reviews per page
20
40

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Bedroom 4 SureStay by Best Western Medicine Hat

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.