Hilton Garden Inn Sudbury

Near the Keg

Chair in the room had a coffee spill or bodily fluids that I did not notice. Sat on it with a white skirt and soiled it and had to change.

We had a very disappointing experience at the Hilton Garden Inn in Sudbury. We were in town for my grandfather's funeral, travelling with our two young daughters, both under the age of five. After a long drive, we arrived at the hotel around 11:00 p.m., exhausted and ready to get the kids to bed. When we checked in, we were told that the only room they had available had a broken air conditioner. This was during a major heat wave, with temperatures around 40°C. There was no way we could safely stay in that room with two small children, especially after paying over $700 for a two-night stay. What made the situation even more frustrating was how it was handled. No one called us ahead of time to let us know there was an issue, despite clearly knowing the room was uninhabitable. The staff also made no effort to help us find alternative accommodations or offer any meaningful solution. After arriving late at night with two tired children and already dealing with the stress of attending a funeral, we were left to figure everything out on our own. This level of customer service was incredibly disappointing and far below what I would expect from a Hilton property. I hope the hotel improves how it communicates with guests and handles situations like this in the future so no other family has to go through the same experience.

It was only a 1 night stay but I thoroughly enjoyed my stay. Excellent location, close to restaurants, Costco and the highway. Beautiful facility and well kept.

Very clean great staff. Breakfast was excellent also. Close to everything.

Great staff n fabulous meals

It’s conveniently located, close to shopping and restaurants.

Hotel was very clean.

The hotel was 4.5 years old when we visited, so everything still had that "new" look. Room was large (king size bed). Staff was very friendly. Location was great, restaurants and shopping was plentiful, but still need a vehicle to shop nearby.

We had a lovely 2 night stay here. Quiet and well maintained. Staff were wonderful. We did not expect our room to be cleaned after our first night like other hotels. We were pleasantly surprised to see bed made, and all clean. The restaurant food is truly amazing. Thank you for a wonderful stay!

Clean helpful

Great experience as always. Thanks

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Breakfast was great and fairly priced. Very large portions.

Amazing stay! Love staying at the Hilton Garden. Also enjoyed a wonderful meal and incredible singers for the evening! We had the pleasure of being served by a young waiter named Mitch who provided exceptional service. He was attentive, professional, friendly, and went above and beyond to make our experience enjoyable.

A

Great stay

Clean room, wished there was buffet breakfast and the pool amenities included jacuzzi, otherwise great experience!

Breakfast didn’t live up to my expectations. Eggs Benedict and home fries. Poached eggs were cooked with vinegar. You could really taste the vinegar. I don’t use it when I cook mine. Not sure what oil was used for potatoes but strong tasting. I use extra virgin olive oil for mine. Big difference. Latte not as good as I make at home.

Great view, nice room ( some furniture a bit shabby). Great dinner!