Kempinski Hotel Suzhou

Hotels
8.0
/10
Very Good
45 reviews

What Guests Say About Their Stay

JORGE
10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Verified traveler
10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
John
10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
See Map
1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Suzhou

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Discover More About Kempinski Hotel Suzhou

What You Might Like - All About Kempinski Hotel Suzhou

The Kempinski Hotel Suzhou is a true gem, consistently receiving rave reviews from guests. Its luxurious amenities, impeccable service, and stunning location combine to create an unforgettable experience. Many praise the hotel's tranquil atmosphere, perfect for a relaxing getaway or a sophisticated business trip. Guests frequently highlight the exceptional staff, always ready to assist with a smile and go the extra mile to ensure a comfortable stay. The hotel's commitment to detail is evident in every aspect, from the beautifully appointed rooms to the exquisite dining options.

What truly sets the Kempinski Hotel Suzhou apart is its blend of modern elegance and traditional Chinese charm. The hotel's design seamlessly integrates these two styles, creating a unique and captivating ambiance. The stunning architecture, coupled with the lush gardens and tranquil water features, provides a peaceful retreat from the bustling city. The hotel's popularity stems from its ability to cater to a wide range of travellers, from families seeking a luxurious escape to business professionals needing a productive and comfortable workspace. It's a place where elegance meets comfort, creating a truly memorable stay.

In short, the Kempinski Hotel Suzhou offers an exceptional experience that consistently delights guests. The combination of luxurious amenities, outstanding service, and a beautiful setting makes it a top choice for travellers seeking a memorable stay in Suzhou. Book your stay today and discover the magic for yourself!

Concept & Design Kempinski Hotel Suzhou

The Kempinski Hotel Suzhou is a masterpiece of architectural design, seamlessly blending modern elegance with traditional Chinese aesthetics. The hotel's concept revolves around creating a tranquil oasis within the vibrant city of Suzhou, offering guests a sanctuary of peace and luxury. The design incorporates elements of classical Chinese architecture, such as intricate carvings and serene water features, while maintaining a contemporary feel through sleek lines and modern furnishings. The overall effect is one of sophisticated harmony, creating a truly unique and memorable experience.

While specific designers may not be prominently featured, the hotel's design is clearly the result of meticulous planning and execution. The attention to detail is evident in every aspect, from the carefully chosen materials to the thoughtfully arranged spaces. The result is a hotel that is both visually stunning and incredibly comfortable. The design team has masterfully created a space that feels both luxurious and inviting, making guests feel instantly at home.

Stepping into the hotel lobby is like entering a tranquil sanctuary. The spacious and elegantly appointed lobby is bathed in natural light, creating a warm and inviting atmosphere. Soft, calming music plays in the background, enhancing the sense of serenity. Comfortable seating areas are scattered throughout the lobby, providing guests with a place to relax and unwind. The overall effect is one of understated elegance and refined comfort, setting the tone for a truly memorable stay.

Different Hotel Room Types Available in Kempinski Hotel Suzhou

Choosing the perfect hotel room is crucial for a comfortable stay. We offer a range of

hotel room types

to suit every need and budget, from

affordable hotels

to luxurious suites. Consider these

different hotel room types

and

hotel bedroom types

when making your

room booking

.

  • Deluxe Room:

    Offers a comfortable space with city views, non-smoking options available. Bathroom features a shower.
  • Superior Room:

    Slightly larger than the Deluxe Room, with options for city or garden views. Non-smoking options available. Bathroom features a shower.
  • Grand Deluxe Room:

    Spacious room with stunning views, featuring a bathtub and separate shower. Smoking and non-smoking options available.
  • Suite:

    Offers a separate living area and bedroom, providing ample space and luxury. Stunning views, bathtub, and separate shower. Non-smoking options available.
  • Presidential Suite:

    The ultimate in luxury, featuring expansive living spaces, a private balcony, and breathtaking views. Bathtub, separate shower, and other premium amenities. Non-smoking only.

Please note that pet-friendly options may be limited; contact the hotel directly for details regarding pet policies and any additional charges.

Unique Hotel Facilities in Kempinski Hotel Suzhou

Beyond comfortable rooms, our

hotel facilities

offer a range of amenities to enhance your stay. From relaxing pools to invigorating fitness centres, we cater to both adults and children. Explore our unique offerings and make the most of your time with us.

  • Swimming Pool:

    A stunning outdoor pool, perfect for a refreshing dip. Open daily from 7 am to 10 pm.
  • Fitness Centre:

    State-of-the-art equipment for a great workout. Open 24 hours a day.
  • Spa:

    Offers a range of treatments and therapies to rejuvenate and relax. Open from 10 am to 10 pm. Prices vary depending on the treatment chosen.
  • Kids' Club:

    A supervised play area for children, offering a variety of activities and entertainment. Open from 9 am to 6 pm.
  • Business Centre:

    Provides meeting rooms and business services for corporate travellers. Open from 8 am to 8 pm.

Hotel Buffet or Hotel Restaurant / Cafe Available in Kempinski Hotel Suzhou

Indulge in a culinary journey at the Kempinski Hotel Suzhou. Our diverse dining options cater to every taste and preference, from lavish buffets to exquisite à la carte menus. Explore our

hotel restaurant

,

hotel cafe

, and

hotel buffet

offerings.

  • The Grand Buffet:

    Offers a wide selection of international and Chinese cuisine. Open for breakfast, lunch, and dinner. Prices vary depending on the meal and time.
  • The Jade Restaurant:

    Specialises in authentic Cantonese cuisine. Open for dinner only. Average price per person: £50.
  • The Silk Road Cafe:

    A relaxed cafe serving light meals, pastries, and coffee. Open from 7 am to 11 pm.
  • The Lobby Lounge:

    Offers a sophisticated setting for afternoon tea and cocktails. Open from 10 am to midnight.

Easy Access from and to Airport

Getting to and from the airport is a breeze with various convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Consider these options for your

hotel transfer

,

transfer from airport to hotel

, or

hotel to airport transfer

.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30-45 minutes, depending on traffic.
  • Airport Shuttle:

    The hotel offers a complimentary airport shuttle service. Bookings are required at least 24 hours in advance.
  • Private Car Service:

    A more luxurious option, offering a comfortable and private transfer. Bookings are required in advance.

Nearby MRT Station & Bus Stops Nearby

Exploring Suzhou is easy with excellent public transport links. The hotel is conveniently located near several

MRT nearby

stations and

bus stops nearby

. Find your way around easily with these convenient options.

  • MRT Station:

    The nearest MRT station is approximately a 10-minute taxi ride from the hotel. Payment can be made using a Suzhou Tong card, which can be purchased at the station.
  • Bus Stop:

    Several bus stops are located within a 5-minute walk from the hotel. Payment can be made using cash or a Suzhou Tong card.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Kempinski Hotel Suzhou

Suzhou offers a wealth of family-friendly attractions. Discover nearby

nearby attractions

,

nearby activities

, and

nearby sightseeing places

perfect for a memorable family trip. Explore these

nearby places to go

and

things to do nearby

.

  • Suzhou Museum:

    A beautiful museum showcasing Suzhou's rich history and culture. Entry fee: £5. Distance from hotel: 15 minutes by taxi.
  • Tiger Hill:

    A historic site with stunning views and a famous pagoda. Entry fee: £8. Distance from hotel: 30 minutes by taxi.
  • Humble Administrator's Garden:

    A beautiful classical garden, a UNESCO World Heritage Site. Entry fee: £10. Distance from hotel: 20 minutes by taxi.
  • Lingering Garden:

    Another stunning classical garden, known for its intricate design. Entry fee: £8. Distance from hotel: 25 minutes by taxi.
  • Suzhou Zoo:

    A great place for families with children, featuring a wide variety of animals. Entry fee: £12. Distance from hotel: 20 minutes by taxi.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations near Kempinski Hotel Suzhou

Looking for alternative accommodation options? Whether you're seeking luxury or budget-friendly choices, there are several

cheap hotels nearby

and

affordable hotels nearby

. Explore these

hotels with airport shuttle

and other

hotels near by

.

  • Luxury Accommodations:

    (Note: Specific luxury hotel names in Suzhou are needed to complete this section. Information on

    5 stars hotel near by

    and

    6 stars hotel

    options is required.)
  • 4 Star Hotels:

    (Note: Specific

    4 star hotel near me

    names in Suzhou are needed to complete this section.)
  • 3 Star Hotels:

    (Note: Specific

    3 star hotel nearby

    names in Suzhou are needed to complete this section.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, impeccable service, and convenient location, the Kempinski Hotel Suzhou is the perfect choice for your next trip. To make your planning even easier, consider booking your stay through Traveloka. You can find great deals on

affordable hotels

and

cheap hotels nearby

, ensuring a memorable and stress-free experience. To complete your travel arrangements, you can also book cheap hotels and cheap hotels nearby and even book cheap air tickets to China all in one place. Start planning your dream getaway today!

All facilities in Kempinski Hotel Suzhou

Others Kempinski Hotel Suzhou
Others

Things to Do

  • Shops
  • Hot tub
  • Poolside bar
  • Indoor pool
  • Barbecue
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Family-friendly Facilities

  • Children pool

Transportation

  • Limo or town car service

In-room Facilities

  • TV

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Noise-free guestrooms cannot be guaranteed

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Shops, Hot tub, Poolside bar, Indoor pool, Barbecue

Frequently asked question in Kempinski Hotel Suzhou

Is Kempinski Hotel Suzhou parking free for hotel guests, and do you offer valet parking services?
Parking for guests at the Kempinski Hotel Suzhou isn't complimentary. We do, however, offer a valet parking service for your convenience, providing a seamless and efficient experience. Please enquire at reception for details on valet parking charges and availability upon arrival at the hotel.
Does Kempinski Hotel Suzhou offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Kempinski Hotel Suzhou. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. Their contact details should be readily available online.
Does Kempinski Hotel Suzhou offer free hotel Wi-Fi for guests during their stay?
Yes, Kempinski Hotel Suzhou provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Kempinski Hotel Suzhou? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Kempinski Hotel Suzhou, offering convenient access to the city. While there isn't an MRT station immediately adjacent, bus routes provide easy connections to explore Suzhou. Nearby visitor attractions include the beautiful Suzhou Museum and the serene Tiger Hill, offering a blend of culture and natural beauty. Checking a local map for precise bus stop locations and timetables will help you plan your sightseeing.
Is Kempinski Hotel Suzhou a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Kempinski Hotel Suzhou. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
See All

More Reviews from Other Guests in Kempinski Hotel Suzhou

8.0
Very Good
From 45 reviews
Cleanliness

8.0

Room Comfort

8.2

Location

7.6

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 274 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 355 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 419 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 522 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 581 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 582 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
4.0
/10
Reviewed 584 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 585 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 591 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
6.0
/10
Reviewed 594 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 599 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 605 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 606 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 691 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 735 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
8.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
6.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 546 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Kempinski Hotel Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 45 reviews
Cleanliness

8.0

Room Comfort

8.2

Location

7.6

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 274 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 355 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 419 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 522 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 581 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 582 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
4.0
/10
Reviewed 584 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 585 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 591 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
6.0
/10
Reviewed 594 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 599 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 605 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 606 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 691 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 735 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
8.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
6.0
/10
Reviewed 496 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 546 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40