Kempinski Hotel Xiamen

Hotels
8.6
/10
Very Good
230 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would
Matthew
10.0
/ 10
Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
Verified traveler
10.0
/ 10
Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
In the Area
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No.98 Hubin Middle Road, Siming District, Huli Qu, Xiamen, Fujian, China, 361004

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Kempinski Hotel Xiamen is a hotel in a good neighborhood, which is located at Huli Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Xiamen

No.98 Hubin Middle Road, Siming District, Huli Qu, Xiamen, Fujian, China, 361004
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Kempinski Hotel Xiamen Rates per Night

Kempinski Hotel Xiamen room rates start from SGD 180 before tax per night, which becomes SGD 205 after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Kempinski Hotel Xiamen hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Kempinski Hotel Xiamen Location & Address

Kempinski Hotel Xiamen is located at No.98 Hubin Middle Road, Siming District, Huli Qu, Xiamen, Fujian, China, 361004 = No. 98 Hubin Middle Road, Siming District, Xiamen, Fujian, China, 361004. It's situated in the Siming District of Xiamen, known for its scenic coastline and vibrant atmosphere. The hotel is approximately 5 km from the city center.

How to go to Kempinski Hotel Xiamen from Airport

Looking for the best way to get to Kempinski Hotel Xiamen from Xiamen Gaoqi International Airport? Several options are available, each with its own advantages. Whether you're after speed, affordability, or convenience, here's a breakdown to help you choose the best hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. Expect a journey time of around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Xiamen Airport. Simply book a ride through the app and enjoy a comfortable transfer to the hotel.
  • Airport Shuttle Bus (Affordable):

    Several airport shuttle bus lines operate from Xiamen Gaoqi International Airport to various points in the city. You can take a bus to a location near the hotel and then take a short taxi ride to the hotel. This is a more budget-friendly option.

Tips:

For the most convenient route, consider taking a taxi or Ride Hailing service, especially if you have luggage. If you're on a budget, the airport shuttle bus is a good alternative.

Kempinski Hotel Xiamen Reviews & Summary

Want to know all about Kempinski Hotel Xiamen before you book? This luxurious hotel consistently receives rave hotel reviews for its exceptional service, stunning views, and prime location. Guests particularly appreciate the hotel's attention to detail and commitment to providing a memorable stay. What makes Kempinski Hotel Xiamen stand out? The hotel boasts a range of impressive features, including a rooftop pool with panoramic city views, a state-of-the-art fitness center, and several award-winning restaurants. The spacious and elegantly appointed rooms offer a haven of comfort and relaxation. Here's what one satisfied guest had to say: "From the moment I arrived, I was treated like royalty. The staff were incredibly friendly and helpful, the room was beautiful, and the facilities were top-notch. I can't wait to return!"

Kempinski Hotel Xiamen Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Kempinski Hotel Xiamen offers a variety of categories of hotel rooms to suit every need and preference. From cozy standard rooms to luxurious suites, there's something for everyone. Here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room:

    These well-appointed rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Grand Deluxe Room:

    Enjoy extra space and enhanced amenities in these stylish rooms, some featuring bathtubs.
  • Executive Suite:

    Indulge in a luxurious suite with a separate living area, offering stunning views and premium amenities.
  • Presidential Suite:

    The ultimate in luxury, these suites offer unparalleled space, privacy, and breathtaking views.
Please note that Kempinski Hotel Xiamen does not allow pets.

Hotel Facilities in Kempinski Hotel Xiamen

Looking for a hotel with top-notch hotel facilities? Kempinski Hotel Xiamen has you covered. With a wide range of hotel amenities designed to cater to both adults and children, you'll find everything you need for a comfortable and enjoyable stay. Here's a glimpse of what's on offer:
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 10:00 PM.
  • Fitness Center:

    Stay in shape at the state-of-the-art fitness center, open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa (extra fees apply).
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.
  • Business Center:

    Stay connected and productive at the fully equipped business center.

Hotel Buffet or Restaurant/Cafe in Kempinski Hotel Xiamen

Craving a delicious meal or a relaxing coffee? Kempinski Hotel Xiamen boasts a variety of dining options to satisfy every palate. From a lavish hotel buffet to elegant hotel restaurants and cozy hotel cafes, you'll find something to tempt your taste buds. Here's a taste of what's on offer:
  • Yue Yuan Chinese Restaurant:

    Indulge in authentic Cantonese cuisine and local Xiamen specialties. Signature dishes include Peking Duck and seafood delicacies.
  • Kaffeehaus:

    Enjoy a selection of pastries, sandwiches, and specialty coffees in a relaxed setting. Open from 7:00 AM to 10:00 PM.
  • Elements All-Day Dining Restaurant:

    Experience a sumptuous hotel buffet featuring international cuisine. Prices start from SGD 60 per person. Open for breakfast, lunch, and dinner.

Kempinski Hotel Xiamen Airport pickups and How to Book

Need a convenient hotel to airport transfer? Kempinski Hotel Xiamen offers airport pick-up services to ensure a seamless arrival and departure. To book a hotels with airport shuttle, simply contact the hotel directly at least 24 hours in advance of your arrival or departure. Provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Exploring Xiamen is easy with convenient access to public transportation. Several MRT nearby and bus stops nearby are located within easy reach of Kempinski Hotel Xiamen. Here are some of the nearest options:
  • MRT Station:

    The nearest MRT station is Hubin Donglu Station (Line 2), approximately 1 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Hubin Middle Road, just a short walk from the hotel. These bus stops offer connections to various parts of the city.
To use public transport, you can purchase a Xiamen Tong card, which can be used on both buses and the MRT. These cards are available at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Xiamen offers a wealth of nearby places to go and nearby sightseeing places, from beautiful beaches to fascinating cultural attractions. There are many things to see nearby and stuff to see nearby. Here are five family-friendly attractions near Kempinski Hotel Xiamen:
  • Gulangyu Island:

    A car-free island known for its colonial architecture, beautiful beaches, and stunning views. (Approximately 6 km from the hotel, ferry required. Ferry tickets cost around SGD 3 per person.)
  • South Putuo Temple:

    A historic Buddhist temple with intricate architecture and serene gardens. (Approximately 3 km from the hotel. Entry is free.)
  • Xiamen Botanical Garden:

    Explore a diverse collection of plants from around the world in this beautiful garden. (Approximately 4 km from the hotel. Entry fee is approximately SGD 7 per person.)
  • Zhongshan Road Pedestrian Street:

    A bustling street lined with shops, restaurants, and street food vendors. (Approximately 2 km from the hotel. Free to enter.)
  • Hulishan Fortress:

    A historic fortress with impressive cannons and panoramic sea views. (Approximately 7 km from the hotel. Entry fee is approximately SGD 5 per person.)

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in China!

Where to eat near Kempinski Hotel Xiamen (Xiamen)

Craving some delicious nearby dining options? Xiamen offers a diverse culinary scene, with plenty of local food and food eatiries near me to satisfy every palate. From cozy cafes and restaurants to bustling street food stalls, you'll find something to tempt your taste buds. Here are some recommendations:

Cafes/Restaurants:

  • Starbucks (Various Locations):

    Enjoy your favorite coffee and pastries at one of the many Starbucks locations in Xiamen.
  • McDonald's (Various Locations):

    Grab a quick and easy meal at McDonald's.
  • Haagen-Dazs (Various Locations):

    Indulge in a delicious ice cream treat at Haagen-Dazs.

Local Street Food:

  • Sha Cha Mian (Satay Noodles):

    A flavorful noodle soup with a rich satay-based broth.
  • Hai Li Jian (Oyster Omelette):

    A savory omelette made with fresh oysters and sweet potato starch.
  • Tu Sun Dong (Sea Worm Jelly):

    A unique and refreshing jelly made from sea worms.
  • Mian Xian Hu (Vermicelli Soup):

    A light and flavorful vermicelli soup with various toppings.
  • Cong You Bing (Scallion Pancake):

    A crispy and savory pancake filled with scallions.

Shopping places near Kempinski Hotel Xiamen (Xiamen)

Looking for some retail therapy? Xiamen offers a variety of dept stores near me and shops near me, from modern malls near hotel to bustling markets. Whether you're looking for high-end brands or local souvenirs, you'll find plenty of nearby shopping options. Here are some popular shopping destinations in Xiamen:
  • SM City Xiamen:

    A large shopping mall with a wide range of international and local brands.
  • Robinsons Department Store:

    A department store offering a selection of fashion, cosmetics, and home goods.
  • Lujiang Road:

    A pedestrian street lined with shops, restaurants, and cafes.

Other Places to Stay Near Kempinski Hotel Xiamen

Looking for alternative accommodations? Xiamen offers a range of options, from luxury hotels to budget-friendly guesthouses. Whether you're seeking a five star hotels near me or affordable hotels nearby, you'll find something to suit your needs. Here are some other places to stay near Kempinski Hotel Xiamen:

Luxury/5-6 Star Hotels:

  • Shangri-La Hotel, Xiamen:

    A luxurious hotel offering stunning views and world-class amenities.
  • Marco Polo Xiamen:

    A stylish hotel with a prime location and excellent service.
  • The Westin Xiamen:

    A sophisticated hotel with a range of dining options and a relaxing spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in China!

Four-Star Hotels:

  • Millennium Harbourview Hotel Xiamen:

    A comfortable hotel with a convenient location and harbor views.
  • Best Western Premier Xiamen:

    A well-appointed hotel with a range of amenities and services.
  • Holiday Inn Express Xiamen City Center:

    A modern hotel offering comfortable accommodation at an affordable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in China!

Three-Star Hotels:

  • Ibis Xiamen Hubin South Road Hotel:

    A budget-friendly hotel with a convenient location.
  • Home Inn Xiamen Zhongshan Road Pedestrian Street:

    A simple and clean hotel in the heart of the city.
  • 7 Days Inn Xiamen Railway Station Branch:

    A basic hotel offering affordable accommodation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in China!

Conclusion

Ready to experience the best of Xiamen? Kempinski Hotel Xiamen offers a luxurious and convenient base for exploring this vibrant city. With its exceptional service, stunning facilities, and prime location, it's the perfect choice for both business and leisure travelers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to create unforgettable memories in Xiamen. Book your stay at Kempinski Hotel Xiamen through Traveloka and enjoy exclusive deals and promotions. Start planning your dream getaway now! book cheap hotels in China cheap hotels nearby

All facilities in Kempinski Hotel Xiamen

Others Kempinski Hotel Xiamen
Others

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Spa
  • Sauna
  • Steam room

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Safety deposit box

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Parking
  • Smoking area
  • Reception hall

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Transportation

  • Limo or town car service

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kempinski Hotel Xiamen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 140 for adults and CNY 98 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, mobile payments, and cash
  • Mobile payment options include: Alipay and WeChat Pay
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 16

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Xiamen
460
Number of floors in Kempinski Hotel Xiamen
24
Another facilities in Kempinski Hotel Xiamen
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Kempinski Hotel Xiamen

Is Kempinski Hotel Xiamen parking free for hotel guests, and do you offer valet parking services?
Parking at Kempinski Hotel Xiamen isn't free for guests, however, we do offer valet parking services for your convenience. For details on parking fees and to arrange valet parking, please contact the hotel directly upon arrival or in advance. We're happy to assist with all your hotel parking needs.
Does Kempinski Hotel Xiamen offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting the Kempinski Hotel Xiamen directly to confirm their policy on smoking. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always the case and policies can change. Checking with the hotel itself will give you the most accurate and up-to-date information regarding their smoking facilities.
Does Kempinski Hotel Xiamen offer free hotel Wi-Fi for guests during their stay?
To confirm whether Kempinski Hotel Xiamen provides complimentary hotel WiFi, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their Wi-Fi policy for guests. Many hotels offer free Wi-Fi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Kempinski Hotel Xiamen? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from the Kempinski Hotel Xiamen, offering convenient access to the city. While there isn't an MRT station immediately nearby, bus routes provide easy access to explore the many visitor attractions near me, including the beautiful Xiamen Botanical Garden and the vibrant Gulangyu Island. These things to do nearby make for a memorable stay.
Is Kempinski Hotel Xiamen a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Kempinski Hotel Xiamen. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Kempinski Hotel Xiamen

Overall Ratings & Reviews Kempinski Hotel Xiamen

Traveloka (7)
Other sources (223)
8.6
Very Good
From 223 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Xiamen

Number of reviews per page
20
40
Top reviews
Ming Xing
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very nice place, 2nd time staying there
Xiaoyan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very friendly
Ronglu
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The staffs are very friendly
Olivia
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great hotel
Samer
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

This is the second time i stay here. Although the hotel is excellent and the staff try really hard to help, but non of them spoke good english and relied on translation apps which does not always work corectly. You'd expect for a hotel of this calibre to be able to communicate with the staff. As if they are inly focued on local travellers not international ones.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would
Robin
2.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫 It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….
Tan
icon-Business
Business
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.
Baojun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Wonderful stay
Matthew
10.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
A TAV
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

surrounding parks & lakes
Sam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Check in time 45min could not find the booking
NUTTIDA
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying. We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out. - Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed. Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb. - check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking. - cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

Great
Grant
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Alex at the front desk was very helpful
Lynda Lin Hwa
6.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
Read More
YIZHENG
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The hotel was really hot and there was no way for it to cool down.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 241 week(s) ago

Expedia Group verified review

This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
Read More
Verified traveler
8.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

Check in and concierge service were really good, but service at breakfast and lounge bar was mediocre and disappointing for a 5 star hotel. When it gets busy, breakfast staff get really flustered with little organisation of which tables have been allocated, then tables are cleared whilst you queue at the different stations getting your food. The cocktails at the lobby bar are also not really recommended - they didn't seem to know how to make the basic cocktails. Overall a hotel that has a good reputation but the service does not quite live up to it.
Read More
Verified traveler
icon-with Children
with Children
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Kempinski Hotel Xiamen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kempinski Hotel Xiamen

Traveloka (7)
Other sources (223)
8.6
Very Good
From 223 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Xiamen

Number of reviews per page
20
40
Top reviews
Ming Xing
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very nice place, 2nd time staying there
Xiaoyan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very friendly
Ronglu
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The staffs are very friendly
Olivia
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great hotel
Samer
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

This is the second time i stay here. Although the hotel is excellent and the staff try really hard to help, but non of them spoke good english and relied on translation apps which does not always work corectly. You'd expect for a hotel of this calibre to be able to communicate with the staff. As if they are inly focued on local travellers not international ones.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would
Robin
2.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫 It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….
Tan
icon-Business
Business
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.
Baojun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Wonderful stay
Matthew
10.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
A TAV
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

surrounding parks & lakes
Sam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Check in time 45min could not find the booking
NUTTIDA
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying. We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out. - Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed. Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb. - check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking. - cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

Great
Grant
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Alex at the front desk was very helpful
Lynda Lin Hwa
6.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
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YIZHENG
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The hotel was really hot and there was no way for it to cool down.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 241 week(s) ago

Expedia Group verified review

This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
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Verified traveler
8.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

Check in and concierge service were really good, but service at breakfast and lounge bar was mediocre and disappointing for a 5 star hotel. When it gets busy, breakfast staff get really flustered with little organisation of which tables have been allocated, then tables are cleared whilst you queue at the different stations getting your food. The cocktails at the lobby bar are also not really recommended - they didn't seem to know how to make the basic cocktails. Overall a hotel that has a good reputation but the service does not quite live up to it.
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Verified traveler
icon-with Children
with Children
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
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