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Ramada Plaza Shanghai Pudong Airport

Hotels
8.0
/10
Very Good
951 reviews

What Guests Say About Their Stay

yennyta falentine
9.7
/ 10
Clean and comfortable hotel, no need to fear miss the plane because the distance is very close to the airport.
See original
KEVIN
10.0
/ 10
Business trip , hotel before flying home next day , expensive meals , good transfer
Tomislav
10.0
/ 10
The location is very convenient with respect to the airport especially with the shuttle bus frequently available but that also makes it less convenient if one wishes to make frequent trips to downtown.
Elisabeth
10.0
/ 10
Love the location and breakfast. Our room was clean and there was surprisingly little noise for being so close to the airport. The price was great and it made making the flight super easy. This was our second time her and we will stay again!
In the Area
See Map
1100 Qi Hang Road, Pudong International Airport, Pudong, Shanghai, China, 201207

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Ramada Plaza Shanghai Pudong Airport is a hotel in a good neighborhood, which is located at Pudong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ramada Plaza Shanghai Pudong Airport

1100 Qi Hang Road, Pudong International Airport, Pudong, Shanghai, China, 201207
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Discover More About Ramada Plaza Shanghai Pudong Airport

What You Might Like - All About Ramada Plaza Shanghai Pudong Airport

Ramada Plaza Shanghai Pudong Airport consistently receives rave reviews, making it a popular choice for travellers. Guests frequently praise its convenient location, just a stone's throw from Shanghai Pudong International Airport, perfect for those with early flights or late arrivals. The hotel's modern design and comfortable rooms are also consistently highlighted, ensuring a relaxing stay. Many appreciate the friendly and efficient service provided by the staff, adding a personal touch to the experience. Overall, it's a fantastic base for exploring Shanghai, offering both comfort and convenience.

One of the hotel's biggest draws is its proximity to the airport, eliminating stressful travel times. The range of room types caters to various needs and budgets, from solo travellers to families. The hotel also boasts excellent facilities, including a refreshing pool and a variety of dining options. Guests often mention the value for money, finding the quality of service and amenities to be exceptional considering the price. It's a truly winning combination of location, comfort, and service.

In short, the Ramada Plaza Shanghai Pudong Airport is a fantastic choice for anyone visiting Shanghai. Its convenient location, comfortable rooms, and excellent service make it a top contender for your next trip. Reviewers consistently praise the hotel's efficiency and the overall positive experience, making it a highly recommended option for both business and leisure travellers. Book your stay today and experience the Ramada Plaza difference!

Concept & Design Ramada Plaza Shanghai Pudong Airport

The Ramada Plaza Shanghai Pudong Airport boasts a contemporary design, reflecting a modern and sophisticated aesthetic. The overall feel is one of sleek elegance, with clean lines and a calming colour palette creating a relaxing atmosphere. While specific designer details might not be publicly available, the hotel's design clearly prioritises functionality and comfort. The attention to detail is evident throughout, from the carefully chosen furnishings to the thoughtful layout of the rooms.

Stepping into the hotel lobby, you're immediately greeted by a sense of calm and spaciousness. The high ceilings and abundant natural light create a bright and airy environment. Comfortable seating areas are scattered throughout, providing perfect spots to relax and unwind after a long journey. The overall atmosphere is one of understated luxury, making it an ideal place to begin and end your Shanghai adventure. It's a space designed for both relaxation and social interaction.

Different Hotel Room Types Available in Ramada Plaza Shanghai Pudong Airport

Choosing the right

hotel room type

is crucial for a comfortable stay. We offer a variety of

hotel bedroom types

to suit your needs, from budget-friendly

affordable hotels

options to luxurious suites. Consider your preferences when selecting from our range of

different hotel room types

and

categories of hotel rooms

.

  • Standard Rooms:

    Offering comfortable accommodation with city views. Smoking and non-smoking options available. No bathtub or bidet.
  • Deluxe Rooms:

    Slightly larger than standard rooms, with enhanced amenities and potentially airport views. Smoking and non-smoking options available. Bathtub available in some rooms.
  • Suites:

    Spacious suites with separate living areas and bedrooms, offering stunning views. Smoking and non-smoking options available. Bathtub and bidet available.
  • Family Rooms:

    Designed to accommodate families, these rooms offer extra space and amenities for children. Non-smoking only. Bathtub available.

Please note: Ramada Plaza Shanghai Pudong Airport is not currently pet-friendly.

Unique Hotel Facilities in Ramada Plaza Shanghai Pudong Airport

Beyond standard

hotel facilities

, we offer a range of amenities to enhance your stay. From relaxing pools to convenient services, we aim to provide a memorable experience. Explore our

hotel with pool

and other exceptional features.

  • Swimming Pool:

    A refreshing pool perfect for relaxation, open from 7 am to 10 pm.
  • Fitness Centre:

    State-of-the-art equipment available for guests to maintain their fitness routine, open 24/7.
  • Business Centre:

    Meeting rooms and business services are available for corporate travellers. Charges may apply.
  • Spa:

    Indulge in a relaxing spa treatment. Prices vary depending on the treatment chosen.
  • Airport Shuttle:

    Convenient

    hotel transfer

    service to and from the airport. Please inquire at reception for details and booking.

Hotel Buffet or Hotel Restaurant / Cafe Available in Ramada Plaza Shanghai Pudong Airport

Satisfy your hunger with our diverse dining options. From lavish

hotel buffets

to intimate

hotel cafes

, we cater to every taste. Explore our

hotel restaurant

and other culinary delights.

  • The Terrace Restaurant:

    Offers a wide selection of international cuisine for breakfast, lunch, and dinner. Prices vary depending on the meal and dishes chosen. Open 7 am to 10 pm.
  • The Lobby Lounge:

    A relaxed cafe serving light snacks, pastries, and beverages throughout the day. Open 24 hours.
  • Daily Buffet Breakfast:

    A wide variety of options are available, included in the price of most room bookings.

Easy Access from and to Airport

Getting to and from the airport is a breeze with various

hotel to airport transfer

options. We offer convenient

transfer from airport to hotel

services, including

hotels with airport shuttle

. Choose the best option for your needs from our range of

hotel transfer

services.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 10-15 minutes.
  • Airport Shuttle Bus:

    A cost-effective option, with regular departures from the airport. Check schedules at the airport.
  • Hotel Airport Shuttle:

    A convenient and pre-bookable service offered by the hotel. Contact the hotel directly to arrange your transfer.

Nearby MRT Station & Bus Stops Nearby

Explore Shanghai with ease using convenient public transport. Our location offers easy access to both

MRT nearby

and

bus stops nearby

. Find your way around using our guide to

nearby MRT station

and

station bus near me

.

  • Pudong International Airport Station (Maglev):

    The nearest Maglev station, offering a quick connection to the city centre. Approximately a 5-minute taxi ride from the hotel.
  • Several Bus Stops:

    Numerous bus stops are located within walking distance of the hotel, providing access to various parts of Shanghai. Payment can be made using a Shanghai Public Transportation Card, available for purchase at convenience stores and metro stations.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Ramada Plaza Shanghai Shanghai Pudong Airport

Discover exciting

nearby attractions

and

nearby activities

perfect for families. Explore

nearby sightseeing places

and

things to do nearby

, creating unforgettable memories. Enjoy

nearby places to go

and

places to visit nearby

.

  • Shanghai Disneyland:

    A magical theme park offering thrilling rides and enchanting shows. Approximately 45 minutes away by taxi. Entry fees apply.
  • Shanghai Ocean Aquarium:

    Discover a fascinating underwater world with diverse marine life. Approximately 30 minutes away by taxi. Entry fees apply.
  • Shanghai Science and Technology Museum:

    An interactive museum perfect for children and adults alike. Approximately 35 minutes away by taxi. Entry fees apply.
  • Century Park:

    A large park offering green spaces, walking trails, and recreational activities. Approximately 20 minutes away by taxi. Free entry.
  • Shanghai Wildlife Park:

    Home to a wide variety of animals from around the world. Approximately 40 minutes away by taxi. Entry fees apply.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations Near Ramada Plaza Shanghai Pudong Airport

Looking for alternative accommodation options? We've compiled a list of

cheap hotels nearby

and other

affordable hotels nearby

, including

3 star hotel nearby

,

4 star hotel near me

, and

5 stars hotel near by

options. Find your perfect stay from our selection of

best hotel nearby

options.

  • Luxury Accommodations:

    (Please note: Specific luxury hotel names in the immediate vicinity of Ramada Plaza Shanghai Pudong Airport were not readily available through public sources. A wider search may be required to find suitable options.)
  • 4 Star Hotels:

    (Please note: Specific 4-star hotel names in the immediate vicinity of Ramada Plaza Shanghai Pudong Airport were not readily available through public sources. A wider search may be required to find suitable options.)
  • 3 Star Hotels:

    (Please note: Specific 3-star hotel names in the immediate vicinity of Ramada Plaza Shanghai Pudong Airport were not readily available through public sources. A wider search may be required to find suitable options.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its convenient location, excellent facilities, and comfortable rooms, the Ramada Plaza Shanghai Pudong Airport offers an unforgettable stay. To make your trip even more seamless, consider booking your flights and accommodation through Traveloka. You can easily find

affordable hotels

and

cheap hotels nearby

using our platform. To secure the best deals, start planning your trip today and book your stay with us. Don't forget to also check out our deals on book cheap hotels and cheap hotels nearby and book cheap air tickets to China for a truly unforgettable experience!

All facilities in Ramada Plaza Shanghai Pudong Airport

Others Ramada Plaza Shanghai Pudong Airport
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

General

  • Banquet
  • Reception hall
  • Smoking area
  • Parking

Transportation

  • Limo or town car service
  • Bus/truck parking
  • Airport transfer

Nearby Facilities

  • Souvenir shop
  • Grocery
  • ATM/Banking

Things to Do

  • Shops
  • Garden

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting rooms
  • Business center

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ramada Plaza Shanghai Pudong Airport

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 138 per person
  • Rollaway bed fee: CNY 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

The following facilities will be closed during March, April, and May:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ramada Plaza Shanghai Pudong Airport
385
Number of floors in Ramada Plaza Shanghai Pudong Airport
9
Another facilities in Ramada Plaza Shanghai Pudong Airport
Laundry service, Luggage storage, Express check-out, Porter, Multilingual staff

Frequently asked question in Ramada Plaza Shanghai Pudong Airport

Is Ramada Plaza Shanghai Pudong Airport parking free for hotel guests, and do you offer valet parking services?
No, hotel parking at the Ramada Plaza Shanghai Pudong Airport is not free for guests. We do, however, offer valet parking services for your convenience. Please enquire at reception about the current valet parking rates and availability upon arrival at the hotel.
Does Ramada Plaza Shanghai Pudong Airport offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting the Ramada Plaza Shanghai Pudong Airport directly to confirm their smoking policy. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always guaranteed. Checking with the hotel itself will provide the most accurate and up-to-date information on their availability.
Does Ramada Plaza Shanghai Pudong Airport offer free hotel Wi-Fi for guests during their stay?
To confirm whether the Ramada Plaza Shanghai Pudong Airport provides complimentary hotel wifi access to its guests, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Ramada Plaza Shanghai Pudong Airport? What are the top visitor attractions near the hotel?
The nearest bus stops are very close to the Ramada Plaza Shanghai Pudong Airport; you'll find them easily. For the MRT, you'll need a short taxi ride. Regarding visitor attractions, the airport itself is a significant hub, and depending on your interests, exploring the city centre via taxi or metro will open up many things to do nearby, including museums and shopping areas.
Is Ramada Plaza Shanghai Pudong Airport a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Ramada Plaza Shanghai Pudong Airport. To find out if it's a pet-friendly hotel, or to discover other animal-friendly hotels in the area, I recommend checking the hotel's official website or contacting them directly. Their booking site or customer service should be able to confirm their pet policy.
See All

More Reviews from Other Guests in Ramada Plaza Shanghai Pudong Airport

8.0
Very Good
From 930 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

8.0

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ramada Plaza Shanghai Pudong Airport

Number of reviews per page
20
40
Top reviews
Andrey
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very close to the airport. Very convenient and handy for the short stay between flights (our case).
Steve
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very dated. Room smelt of smoke and the hotel is very dated. Good courtesy bus. Conveniently located for the airport
Marcos
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I am from The Dominican Republic and I have been to this place 3 times , 2 times before I loved it a lot , but it’s better now. Thanks
Juan
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All fine
Kevin
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I have stayed at this property multiple times. It is close to PVG Terminal 1. They provide regular shuttle service to the airport. If you are up to it, you can walk to and from Terminal 1. It is consistently a great option on either end of a trip.
KEVIN
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Business trip , hotel before flying home next day , expensive meals , good transfer
Tomislav
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The location is very convenient with respect to the airport especially with the shuttle bus frequently available but that also makes it less convenient if one wishes to make frequent trips to downtown.
DOUG
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The shuttle to the airport is convenient
Elisabeth
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the location and breakfast. Our room was clean and there was surprisingly little noise for being so close to the airport. The price was great and it made making the flight super easy. This was our second time her and we will stay again!
Qian
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good location and nice hotel
Luis
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very good hotel
Lewis
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room was very nice but front desk staff not friendly or welcoming during check in and check out.
Ghislain
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Just an overnight stay…
Gaetano
icon-Business
Business
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent information provided from hotel staff to use the shuttle with prompt emails. Nice hotel
B A
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Good place to stay .close to airport.free shuttle bus.good restaurant
Lixing
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The hotel is close to the airport, so that noise is not avoided. However, the hotel may use multiple ways to reduce noise of the guest room, such double pane windows.
Shaina
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

I had a flight arriving at 6am so I booked the night before so I could get a few hours of sleep after a long overnight flight. I informed them of this in advance. When I arrived it took them a very long time to check me in, and at one point they took another customer in the middle of helping me. I was exhausted and just wanted to sleep. I ended up only getting 2 hours before I needed to checkout for my tour. The room was nice though for the short amount of time I was able to use it.
Read More
Zachary
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great place.
Barbara
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was clean and had a shuttle bus
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

I made a reservation through hotels.com for a one night stay at Ramada Plaza Shanghai Pudong Airport and paid for it with my credit card. My card was charged and the hotels.com receipt clearly stated "paid by visa". When I checked-in at the hotel, I was informed by the check in staff that my stay was not paid for yet. Since it was already midnight at the the time of check-in, I had no choice to pay for the room again. Afterwards I tried to get a refund for the double payment. However, up until now, my money was not refunded to me. According to the Hotels.com Support Ramada Plaza Shanghai Pudong Airport informed them that the booking was a no-show, and Ramada Plaza charged Hotels.com for the no-show fee. Whilte the reply from Ramada Plaza Shanghai was: It should be the deposit or guarantee money collected by the platform. Please contact the platform for refund. Our hotel has not received any fees from the platform. Both sides are not communicating and working to solve this problem. I have attached all proof of payment and receipt and sent it to hotels.com and yet they ignored it all. They wanted an official invoice from Ramada Plaza which was not provided by Ramada Plaza. I only received credit card payment slip from Ramada Plaza. This is a very disappointing experience and is taking up my time trying in getting my money back. Both hotels.com and the Ramada Plaza Shanghai are not taking responsibility for the matter.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Ramada Plaza Shanghai Pudong Airport

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 930 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

8.0

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ramada Plaza Shanghai Pudong Airport

Number of reviews per page
20
40
Top reviews
Andrey
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very close to the airport. Very convenient and handy for the short stay between flights (our case).
Steve
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very dated. Room smelt of smoke and the hotel is very dated. Good courtesy bus. Conveniently located for the airport
Marcos
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I am from The Dominican Republic and I have been to this place 3 times , 2 times before I loved it a lot , but it’s better now. Thanks
Juan
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All fine
Kevin
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I have stayed at this property multiple times. It is close to PVG Terminal 1. They provide regular shuttle service to the airport. If you are up to it, you can walk to and from Terminal 1. It is consistently a great option on either end of a trip.
KEVIN
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Business trip , hotel before flying home next day , expensive meals , good transfer
Tomislav
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The location is very convenient with respect to the airport especially with the shuttle bus frequently available but that also makes it less convenient if one wishes to make frequent trips to downtown.
DOUG
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The shuttle to the airport is convenient
Elisabeth
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the location and breakfast. Our room was clean and there was surprisingly little noise for being so close to the airport. The price was great and it made making the flight super easy. This was our second time her and we will stay again!
Qian
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good location and nice hotel
Luis
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very good hotel
Lewis
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room was very nice but front desk staff not friendly or welcoming during check in and check out.
Ghislain
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Just an overnight stay…
Gaetano
icon-Business
Business
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent information provided from hotel staff to use the shuttle with prompt emails. Nice hotel
B A
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Good place to stay .close to airport.free shuttle bus.good restaurant
Lixing
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The hotel is close to the airport, so that noise is not avoided. However, the hotel may use multiple ways to reduce noise of the guest room, such double pane windows.
Shaina
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

I had a flight arriving at 6am so I booked the night before so I could get a few hours of sleep after a long overnight flight. I informed them of this in advance. When I arrived it took them a very long time to check me in, and at one point they took another customer in the middle of helping me. I was exhausted and just wanted to sleep. I ended up only getting 2 hours before I needed to checkout for my tour. The room was nice though for the short amount of time I was able to use it.
Read More
Zachary
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great place.
Barbara
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was clean and had a shuttle bus
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

I made a reservation through hotels.com for a one night stay at Ramada Plaza Shanghai Pudong Airport and paid for it with my credit card. My card was charged and the hotels.com receipt clearly stated "paid by visa". When I checked-in at the hotel, I was informed by the check in staff that my stay was not paid for yet. Since it was already midnight at the the time of check-in, I had no choice to pay for the room again. Afterwards I tried to get a refund for the double payment. However, up until now, my money was not refunded to me. According to the Hotels.com Support Ramada Plaza Shanghai Pudong Airport informed them that the booking was a no-show, and Ramada Plaza charged Hotels.com for the no-show fee. Whilte the reply from Ramada Plaza Shanghai was: It should be the deposit or guarantee money collected by the platform. Please contact the platform for refund. Our hotel has not received any fees from the platform. Both sides are not communicating and working to solve this problem. I have attached all proof of payment and receipt and sent it to hotels.com and yet they ignored it all. They wanted an official invoice from Ramada Plaza which was not provided by Ramada Plaza. I only received credit card payment slip from Ramada Plaza. This is a very disappointing experience and is taking up my time trying in getting my money back. Both hotels.com and the Ramada Plaza Shanghai are not taking responsibility for the matter.
Read More
Number of reviews per page
20
40