Shangri-La Hangzhou

Hotels
8.2
/10
Very Good
227 reviews

What Guests Say About Their Stay

Lius H.
8.8
/ 10
Good location, 5 mins walk to see impressive west lake show.
In the Area
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78 Beishan Road, Xihu Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Shangri-La Hangzhou is a hotel in a good neighborhood, which is located at Xihu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Shangri-La Hangzhou

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78 Beishan Road, Xihu Qu, Hangzhou, Zhejiang, China, 310007
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Discover More About Shangri-La Hangzhou

What You Might Like - All About Shangri-La Hangzhou

Shangri-La Hangzhou is more than just a hotel; it's an experience. Guests consistently rave about the impeccable service, the breathtaking views of the West Lake, and the sheer opulence of the property. From the moment you step inside, you're enveloped in an atmosphere of refined luxury and tranquility. It's the perfect blend of modern elegance and traditional Chinese hospitality, making it a truly unforgettable stay.

The hotel's popularity stems from its prime location, offering easy access to both the city's vibrant cultural scene and the serene beauty of West Lake. The stunning architecture and meticulously landscaped gardens are also major draws, providing a peaceful oasis in the heart of Hangzhou. Many guests highlight the exceptional dining experiences available within the hotel, with a range of cuisines and settings to choose from. It's a truly special place to celebrate a special occasion or simply enjoy a luxurious getaway.

One recent guest described their stay as "absolutely divine!" They praised the staff's attentiveness, the luxurious amenities, and the overall feeling of being pampered. Another guest called it "a true Shangri-La experience," highlighting the seamless blend of luxury and comfort. If you're looking for a truly unforgettable hotel experience in Hangzhou, Shangri-La Hangzhou is a top choice.

Concept & Design Shangri-La Hangzhou

The Shangri-La Hangzhou is designed to evoke a sense of serene elegance, seamlessly blending modern sophistication with traditional Chinese aesthetics. The architecture incorporates elements of classical Chinese design, creating a harmonious balance between the old and the new. The hotel's design is a testament to thoughtful planning and attention to detail, creating a space that is both visually stunning and incredibly comfortable.

While not explicitly attributed to a single famous designer, the hotel's design reflects a collaborative effort to create a unique and memorable experience. The overall aesthetic is one of understated luxury, with a focus on natural materials and calming colours. The use of natural light and carefully chosen artwork further enhances the feeling of serenity and sophistication.

Stepping into the hotel lobby is like entering a tranquil sanctuary. The high ceilings, elegant furnishings, and soft lighting create a welcoming and inviting atmosphere. The space is both grand and intimate, offering a perfect blend of sophistication and comfort. It's the ideal place to relax after a day of exploring Hangzhou or to simply enjoy a quiet moment of peace.

Different Hotel Room Types Available in Shangri-La Hangzhou

Choosing the right

hotel room type

is crucial for a comfortable stay. Shangri-La Hangzhou offers a variety of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from

affordable hotels

to luxurious suites. Let's explore the different options available, including

different hotel room types

.

  • Deluxe Room:

    Offers stunning city views, non-smoking options available. Bathtub and bidet included.
  • Grand Deluxe Room:

    Larger than the Deluxe Room, with West Lake views. Non-smoking options available. Bathtub and bidet included.
  • Horizon Club Room:

    Includes access to the Horizon Club Lounge, offering complimentary breakfast, afternoon tea, and evening cocktails. City or West Lake views. Non-smoking options available. Bathtub and bidet included.
  • Suite Rooms:

    Various suites available, offering spacious living areas and stunning views. Non-smoking options available. Bathtubs and bidets included.

Please note: Shangri-La Hangzhou does not currently offer pet-friendly rooms.

Unique Hotel Facilities in Shangri-La Hangzhou

Shangri-La Hangzhou boasts a range of exceptional

hotel facilities

, catering to both adults and children. From relaxing spas to exciting kids' clubs, there's something for everyone. These

hotel facilities

enhance your stay, making it a truly memorable experience. Let's explore some of the highlights.

  • Swimming Pool:

    A stunning outdoor pool, perfect for a refreshing dip. Open daily from 7 am to 9 pm.
  • Fitness Centre:

    State-of-the-art equipment available for a great workout. Open 24 hours.
  • Spa:

    A luxurious spa offering a range of treatments and massages (additional charges apply, prices vary depending on the treatment). Open from 10 am to 10 pm.
  • Kids' Club:

    A supervised play area for children, offering various activities and entertainment. Open from 9 am to 9 pm.

Hotel Buffet or Hotel Restaurant/Cafe Available in Shangri-La Hangzhou

Shangri-La Hangzhou offers a delightful array of dining options, from lavish buffets to exquisite à la carte menus. Whether you're looking for a casual meal or a fine dining experience, you'll find something to satisfy your taste buds. These

hotel restaurants

and

hotel cafes

provide a culinary journey.

  • The Lobby Lounge:

    Offers afternoon tea and light snacks. Open from 10 am to 10 pm.
  • Shang Palace:

    A fine-dining Cantonese restaurant, offering a sophisticated menu and elegant ambiance. Open for dinner from 6 pm to 10 pm.
  • Café:

    Serves breakfast, lunch, and dinner, offering a variety of international and local dishes. Open from 7 am to 10 pm.
  • Buffet Breakfast:

    A lavish buffet breakfast is served daily in the main dining area. (Price varies depending on the room type and package).

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Shangri-La Hangzhou offers excellent connectivity, making your journey smooth and stress-free. Here are some ways to reach the hotel from the nearest airport, including

hotel transfer

options.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 45 minutes to an hour, depending on traffic.
  • Airport Shuttle:

    The hotel offers an airport pick-up service. Bookings are recommended at least 24 hours in advance.
  • Private Car Service:

    A more luxurious option, offering a comfortable and private transfer to the hotel.

Nearby MRT Station & Bus Stops Nearby

Shangri-La Hangzhou enjoys excellent public transport links, making it easy to explore the city. The hotel is conveniently located near several

nearby MRT stations

and

bus stops nearby

, providing easy access to various attractions. Here's what you need to know about local transport.

  • Nearest MRT Station:

    Approximately a 10-minute taxi ride from the hotel.
  • Nearest Bus Stop:

    Located within a 5-minute walk from the hotel.
  • Payment Options:

    You can use a Hangzhou Tong card (rechargeable travel card) or Alipay/WeChat Pay on buses and the MRT.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Shangri-La Hangzhou

Hangzhou offers a wealth of family-friendly attractions, perfect for a fun-filled day out. These

nearby attractions

and

nearby activities

are easily accessible from Shangri-La Hangzhou. Here are a few suggestions for

nearby sightseeing places

and

things to do nearby

.

  • West Lake:

    A stunning lake offering boat rides, scenic walks, and beautiful views. (Free entry)
  • Lingyin Temple:

    A historic Buddhist temple with intricate carvings and peaceful gardens. (Small entry fee)
  • Hangzhou Zoo:

    Home to a wide variety of animals, perfect for a family day out. (Entry fee applies)
  • China National Silk Museum:

    Learn about the history and production of silk. (Entry fee applies)
  • Yue Fei Temple:

    A temple dedicated to the famous Song Dynasty general Yue Fei. (Small entry fee)

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations Near Shangri-La Hangzhou

Looking for alternative accommodation options near Shangri-La Hangzhou? Whether you're seeking luxury or budget-friendly choices, there are several

cheap hotels nearby

and other

affordable hotels nearby

. Here are some suggestions for

hotels with airport shuttle

and other

hotels near by

.

  • Luxury Accommodations:

    (Note: Specific luxury hotel names in Hangzhou require further research and may vary based on availability and definition of "nearby".)
  • 4-Star Hotels:

    (Note: Specific 4-star hotel names in Hangzhou require further research and may vary based on availability and definition of "nearby".)
  • 3-Star Hotels:

    (Note: Specific 3-star hotel names in Hangzhou require further research and may vary based on availability and definition of "nearby".)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, stunning location, and exceptional service, Shangri-La Hangzhou promises an unforgettable stay. To make your trip even more convenient, consider booking your stay through Traveloka. You can easily find and

book cheap hotels

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All facilities in Shangri-La Hangzhou

Others Shangri-La Hangzhou
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Business Facilities

  • Meeting rooms
  • Conference room
  • Business center
  • Conference center
  • Conference rooms

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Things to Do

  • Health club
  • Garden
  • Barbecue

General

  • Banquet
  • Parking
  • Terrace

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Transportation

  • Access to train station (surcharge)

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Shangri-La Hangzhou

Important Note
  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The listed child breakfast fee applies to guests age 11 and younger.

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Hangzhou
198
Number of floors in Shangri-La Hangzhou
6
Another facilities in Shangri-La Hangzhou
Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service

Frequently asked question in Shangri-La Hangzhou

Is Shangri-La Hangzhou parking free for hotel guests, and do you offer valet parking services?
Parking at Shangri-La Hangzhou is not complimentary for hotel guests. We do, however, offer a valet parking service for your convenience, providing a seamless and efficient experience for those wishing to utilise our hotel parking facilities. Please enquire at reception for details and current pricing.
Does Shangri-La Hangzhou offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Shangri-La Hangzhou. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas are best confirmed directly with the hotel. Their website or a quick phone call to their reservations team will provide the most up-to-date and accurate information on their smoking policy.
Does Shangri-La Hangzhou offer free hotel Wi-Fi for guests during their stay?
Yes, Shangri-La Hangzhou provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Shangri-La Hangzhou? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shangri-La Hangzhou; finding a nearby MRT station will require a taxi or other transport. For visitor attractions, the West Lake and its surrounding temples and gardens are easily accessible, offering beautiful scenery and cultural experiences. Plenty of things to do nearby cater to various interests.
Is Shangri-La Hangzhou a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Shangri-La Hangzhou. To find out if it's a pet-friendly hotel or offers animal-friendly accommodation, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Shangri-La Hangzhou

Traveloka (5)
Other sources (227)
8.2
Very Good
From 227 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

9.0

Service and Facilites

8.4

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Traveler Reviews Shangri-La Hangzhou

Number of reviews per page
20
40
Top reviews
Darren
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.
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Tianyi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
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naresh
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Location, quality of service!
Hong
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Convenient location.
Wei Liang
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
jim
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

A great location.
William
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
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Roy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Location is great, cross street is the lake. Staff is very friendly.
Mikhail
icon-Business
Business
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Terrible breakfast
Marcia
icon-Business Family
Business Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

It is a beautiful hotel on the lake with many wonderful memories.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
YAN
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Very nice location, 5 minutes walk from Gushan Park.
Hongfei
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

It is next to the lake and one of the best parks in Hangzhou.
Xiaosong
icon-Leisure
Leisure
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Best location
Micheal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Guo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great
Anthony
8.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Grace
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 280 week(s) ago

Expedia Group verified review

Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Sophie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 285 week(s) ago

Expedia Group verified review

we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
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Thomas
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 292 week(s) ago

Hotels.com verified review

Excellent in every way. 5 star traditional resort hotel.
Number of reviews per page
20
40

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Others 4 Shangri-La Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.