Decameron Marazul - All Inclusive

The pictures to this place are decieving. The hotel is old and falling apart. The service was awful, they make most people wait until 5 or 530pm to check into rooms as they dont have enough staff to clean the place. The food is poor meat was tough to chew and some of the fruit was passed due. The room we stayed in the AC did not work and you can see mold build up as the dont clean the vents. We had to argue with the hotel manager until finally at 12AM they gave up another room. Its by far the worst hotel we have ever stayed at. This hotel is deceiving so please dont go by the pictures it says it has a private beach and yes they have a small piece however you cant swim there because its full of seaweed and they only have one person with a wheel barrael removing the seaweed. At no time can the beach be used as the water looks black due to so much seaweed, Horribel hotel they should be ashamed to provide such bad service.

The AC don’t work in most rooms. The dinning alternatives are very limited. The drinks are terrible.

Excelente servicio, todo el personal fue siempre amable y servicial durante toda mi estancia. Recomiendo mucho hacer la visita al Cayo Acuario, que ya es incluida con el hospedaje. La comida muy buena y con una variedad razonable y buena.

The staff is AMAZING. The food is delicious and the drinks are good ! You can tell the staff appreciate their work. They stay on top of cleaning the hotel and taking care of it but sadly the hotel itself needs work and re-modeling- the staff can only do so much.

Our toilet took forever to recharge , seemed like we didn’t have enough towels everyday . The beach is average , pretty weedy . Wish there were more options for food , there was lengthy delays to get omelettes and other food and seemed like they were cross contaminating the food . Other than that it was a decent hotel the entertainment was good

The place was exceptional but the reason for 4 stars was on the date we attempted to register we got told due to power savings we had to go to sister hotel if we wanted a/c. If we stayed they would give us a room with only fan. So of the three booked day only 2 was spent at the actual hotel. Felt almost like a bait and switch.

Excellent service and staff was extremely friendly and very professional

Marazul is a beautiful hotel, quiet with nice groomed landscape, bridge walk to bar on boat dock. Staff was friendly. There is only a small man made sand area with access to ocean but no real beach. Entertaining at night was very mediocre, very disappointing and not as advertised on the activity board at the hotel. The drinks at the bar are almost a completely ripooff. The worst cocktails we have ever drinken. No name brands liquor.

Taking everyday a trip to aquarium island

Friendly and helpful staff.

Staff and facility were incredible! Probably only complaint/wish is that I assumed they would have WiFi. My cell connection was spotty which made it difficult for me to communicate with others back home. I was also there as the Coronavirus was kicking in and the place was shutting down. They did a great job coordinating all of that.

Well for starters there was no WiFi the whole stay. So I couldn’t speak to my familia in the states. The room wasn’t cleaned properly I had long hairs on my floors after being mopped. TV was terrible. Liquor selection was terrible , not a great selection. Some staff were rude not much but a couple..

My Overall experience with Decameron Resort was superb! Staff were very polite and helpful! My family and I were exceptionally pleased with everything and hopefully would like to bring our family with us the next time.

The staff is very professional in the job, service, actitud, smile, all was excellent.

The checkin situation there is horrible. Every afternoon the lobby is filled with weary travelers waiting for their rooms. We arrived at 12 and were told checkin was at 3. We didn’t get our room until 4. The front desk staff was rude and unsympathetic throughout the ordeal. Another problem is internet. You have to pay by the hour and it is not fast. That’s right, the “all inclusive” resort does not include internet. That is a policy that really needs to change. The internet is a ubiquitous necessity to travelers. They might as well charge extra for the phone or TV. Now the good things about the place. It was clean and well maintained. The rest of the staff were courteous and always willing to help. The food and drinks were good and there was plenty of it. Overall we had a pleasant stay.

Very unfriendly staf Food is ok Poor beach Place needs a renovation asap. I had to beg for a little bit of milk for my daughter's bottle unless you tip the staff. They need a lot of customer service training.

The overall stay was good, one of our daughters' life vests was lost at the pool, and that never leaves a great feeling. You start to question the staff, guests, etc. we filed a missing items report, but nothing resulted of it. We had a great time there, unfortunately it's hard to forget the bad.

This is not an all inclusive hotel. The service is bad, the rooms are not confortable and you need to pay for things that should be included. You need to reserve from 6.30 to 8 AM if you want to go for lunch or dinner to a better restaurant, the system has no senes.

Horrible experience. From the minute I walked in with my girlfriend some of the male staff were making rude comments about her which I heard, them not realizing I spoke Spanish. There was charges for everything....safe key, beach towels , remote for the tv. They gave me one room first but as I was walking away they gave me another room that when we got to it you could tell it hadn't been cleaned in awhile, there were no towels and the ac was broken. I asked for another room which was the first room that they had given me....no hot water and no new towels. The bar drinks were weak and given in paper Dixie cups. The food at the ala cartel was ok.....had to make reservations at the other two restaurants which we waited to do early in the morning but after an hour wait decided not to. Overall......worst all inclusive place I have ever stayed. For $300.00 per night a total rip off. The rude male staff and overall unfriendliness of the rest of the staff ruined my two night stay. Will never use their chain again.

Overall we had a great trip to San Andres and still believe this was the best hotel to stay at. Currently, the rooms are outdated but they are working hard on renovations. The staff is extremely friendly. They do everything to keep you entertained from Bingo to Water Polo and fun shows at night. They have a boat that goes to the Aquarium which is great. Food is also good and varied.