Hotel Rilux Cartagena

Good price, Newer building. modern minimalistic rooms, with beautiful travertine tiles, roomy rain head shower. I’ll stay with them again.

Ac wouldn’t work in the room, had to ask several times for the ac to be put to the maximum and one particular front desk agent kept playing games putting it at 23 degrees then after making a problem about it puts it to 20, when the previous agent was able to do it with no issues for my friends room. They couldn’t accommodate and couldn’t compensate for any of their wrongs.

States that there’s a jacuzzi or hot tub but you can never access or use it, it needs to be booked in advance and it’s filthy so even if you got it you wouldn’t want to use it.

No hot water for an entire day at the property, room was offered to be switched the next morning since they were fully booked. So I went a whole day and night without any hot water to shower or freshen up.

:)

Love how close we were to everything. Everyone at the hotel was very hospitable. The restaurant’s food was amazing too!

Nice clean and on a great location. Recommend it

Staff was very nice and helpful! Around a lot of stores and restaurants and even down the street from a 24 hour market for convenience

Great stay for great price

Not safe ! When i got out of the shower. The hotel sold the room to other person that entered the room with a new key. I was in shock ! What could happen if I wasn’t there. Someone can take your stuff and leave ! I ask compensation hotel didn’t want to give nothing. Thanks to orbitz that saved me from that horrible place. Also. Air conditioning is real bad. Its central and maintained from the reception. You can’t control it and the room was too hot i asked to change a room because i felt too hot with no air. The other room was too cold at night and no windows at the rooms. This hotel looks nice from the outside but real bad from inside. Breakfast is nothing like buffet. You get 1 plate of choice and it’s not much. I really had bad experience at this place and wouldn’t recommend anyone to stay there. Read this review real good and choose other place and stay safe !

We were within walking distance of restaurants, shops & the BEACH. I didn’t enjoy the breakfast so much we were told if we order pancakes couldn’t get eggs or vice versa! But next door had great menu. Nobody really spoke alot of English so have your translation ready. Overall I enjoyed it.

We enjoyed the breakfast and cozy room. If in town, we would book again

Good

The hotel is situated in a prime location, offering stunning ocean views and easy access to nearby attractions.

Great service, not so great breakfast, but overall nice.

My recent stay at this hotel was quite average, deserving of a 3-star rating. While the location was convenient and the rooms were generally clean, there were a few issues that affected my overall experience. One of the more frustrating aspects was the air conditioning situation. The hotel has controlled settings, meaning you don't have full control over the temperature in your room. After returning from a long day out, I found my room uncomfortably hot. It wasn’t until I called the front desk that the situation was addressed. It’s an inconvenience that could be easily avoided if guests were given control of their own room temperature. Another issue arose at checkout when I was asked if I had taken anything from the mini-bar, despite it being completely empty when I checked in. It was a small thing, but it added to the feeling that attention to detail was lacking. However, the most significant and unsettling experience during my stay was when new guests were mistakenly checked into my room in the middle of the night. I was already asleep when I was abruptly awoken by the sound of people entering the room. The hotel had given them keys to my room without realizing it was already occupied. This was not only inconvenient but made me feel extremely uncomfortable and unsafe. While the hotel did apologize for this mistake, it left a lasting negative impression. For these reasons, I can only give this hotel an average rating of 3 stars. It has potential, but these issues, partic

Very nice place for your stay.

Good stay

Excellent

brand new hotel. restaurant was still under construction when i stayed. would have been an excellent stay but my room had no natural light. make sure to book a room with a street view. interior view will have you looking at a wall and feeling like you’re in a prison cell.