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InterContinental Costa Rica at Multiplaza Mall by IHG
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InterContinental Costa Rica at Multiplaza Mall by IHG
Hotels
8.6
/10
Very Good
649 reviews
What Guests Say About Their Stay
Gregory
10.0
/ 10
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Gregory
10.0
/ 10
Mi prometido y yo nos quedamos en esta propiedad al menos cuatro veces al año y la recomendamos encarecidamente. Hotel or condo nowMy fiancé and I stay at this property at least four times a year we highly recommend
Gautam
10.0
/ 10
Front desk and house keeping is awful- they don't respond or pick up phone.
In the Area
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In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, Cantón de Escazú, Provincia de San José, Costa Rica, 1000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in InterContinental Costa Rica at Multiplaza Mall by IHG
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What's around InterContinental Costa Rica at Multiplaza Mall by IHG
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In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, Cantón de Escazú, Provincia de San José, Costa Rica, 1000
Discover More About InterContinental Costa Rica at Multiplaza Mall by IHG
Location
Staying at InterContinental Costa Rica at Multiplaza Mall by IHG is a good choice when you are visiting San Rafael.
About InterContinental Costa Rica at Multiplaza Mall by IHG
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from InterContinental Costa Rica at Multiplaza Mall by IHG exclusively for you.
Get precious and unforgettable moment during your stay at InterContinental Costa Rica at Multiplaza Mall by IHG.
All facilities in InterContinental Costa Rica at Multiplaza Mall by IHG
Others
Things to Do
- Romantic proposal packages
- Beach umbrella
- Hot tub
- Outdoor pool
- Turkish bath
- Spa
- Health club
- Garden
- Shops
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Banquet
- Ballroom
- Reception hall
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
- Computer station
- Business center
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Children pool
Transportation
- Valet parking (surcharge)
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
In-room Facilities
- TV
Accommodation Policy & General Information in InterContinental Costa Rica at Multiplaza Mall by IHG
Important Note
- Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
- Covered self parking fee: CRC 8630.00 per day
- Uncovered valet parking fee: CRC 7800 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at InterContinental Costa Rica at Multiplaza Mall by IHG | 372 |
Number of floors in InterContinental Costa Rica at Multiplaza Mall by IHG | 8 |
Another facilities in InterContinental Costa Rica at Multiplaza Mall by IHG | Romantic proposal packages, Beach umbrella, Hot tub, Outdoor pool, Turkish bath |
Frequently asked question in InterContinental Costa Rica at Multiplaza Mall by IHG
What are available facilities at InterContinental Costa Rica at Multiplaza Mall by IHG?
There are top facilites at InterContinental Costa Rica at Multiplaza Mall by IHG such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at InterContinental Costa Rica at Multiplaza Mall by IHG?
The standard check-in time at InterContinental Costa Rica at Multiplaza Mall by IHG is starting from From 15:00 while the latest check-out time is at Before 12:00
Does InterContinental Costa Rica at Multiplaza Mall by IHG provide breakfast?
Yes, InterContinental Costa Rica at Multiplaza Mall by IHG provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in InterContinental Costa Rica at Multiplaza Mall by IHG
8.6
Very Good
From 649 reviews
Cleanliness
8.8
Room Comfort
9.0
Location
9.0
Service and Facilites
8.6
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Traveler Reviews InterContinental Costa Rica at Multiplaza Mall by IHG
Number of reviews per page
20
40
Top reviews
Alison
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours.
The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance.
Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale.
A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart.
With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers.
Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
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Jose Miguel
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Always a great experience. Highly recommend
Gregg
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Cool
Verified traveler
Friends and Family
2.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.
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Nicole
Leisure with Partner
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.
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David
Business and Leisure Family
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Great place for families and business.
Rodrigo
Business
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Air conditioning did not work.
Dated Bedrooms
In the original tower
Terrible
Carlos
Business and Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category.
The room also smelled musty from the air conditioning.
Overall a very big disappointment, especially for the price I was charged.
The only redeeming quality was the food, which was quite good.
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Roric
Leisure
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Everything that I needed was available inside the hotel
Jessica
8.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
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Alejandro
Leisure with Partner
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
The hotel is very well located. I booked a room with a pool view but unfortunately, the person from reception gave us another room with no nice view. If you try to call the front desk or even room service you will be lucky to get through, the hallway was dirty, and when we arrived to the hotel no one helped us with our luggage not even a welcoming greet, was not what I expected, until now I still have problems with my payment, the hotel still has my preauthorization charge and not my final charge after my departure.
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steven
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Close to good shopping you can walk but crossing is a bit of a risk jaja
Gregory
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Gregory
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Mi prometido y yo nos quedamos en esta propiedad al menos cuatro veces al año y la recomendamos encarecidamente. Hotel or condo nowMy fiancé and I stay at this property at least four times a year we highly recommend
Gautam
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Front desk and house keeping is awful- they don't respond or pick up phone.
Araceli
2.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
This is a nice hotel but I think it was more for locals as they have a lot of conferences. Staff was very friendly as they smiled but not helpful as tourist. As a tourist we need information and guidance. The service was slow paced. But definitely felt safe and secure.
Idemudia
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great stay. Very comfortable. Would recommend
Federico
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
A
Judy
2.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
For a hotel of this level, the staff was horrendous, at the registration desk, for room service, and in general, customer service.
Xavier
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Very nice hotel. , close to mall and other businesses.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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