InterContinental Costa Rica at Multiplaza Mall by IHG

Hotels
8.6
/10
Very Good
649 reviews

What Guests Say About Their Stay

Eduardo
10.0
/ 10
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Tanya
10.0
/ 10
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Gregory
10.0
/ 10
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
In the Area
See Map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, Cantón de Escazú, Provincia de San José, Costa Rica, 1000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at InterContinental Costa Rica at Multiplaza Mall by IHG is a good choice when you are visiting San Rafael. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around InterContinental Costa Rica at Multiplaza Mall by IHG

In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, Cantón de Escazú, Provincia de San José, Costa Rica, 1000
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Location


Staying at InterContinental Costa Rica at Multiplaza Mall by IHG is a good choice when you are visiting San Rafael.

About InterContinental Costa Rica at Multiplaza Mall by IHG

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from InterContinental Costa Rica at Multiplaza Mall by IHG exclusively for you.

InterContinental Costa Rica at Multiplaza Mall by IHG is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at InterContinental Costa Rica at Multiplaza Mall by IHG.

All facilities in InterContinental Costa Rica at Multiplaza Mall by IHG

Others InterContinental Costa Rica at Multiplaza Mall by IHG
Others

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Turkish bath
  • Spa
  • Health club
  • Garden
  • Shops
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Banquet
  • Ballroom
  • Reception hall
  • Parking (surcharge)
  • Terrace

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Conference rooms
  • Computer station
  • Business center

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking (surcharge)

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in InterContinental Costa Rica at Multiplaza Mall by IHG

Important Note
  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at InterContinental Costa Rica at Multiplaza Mall by IHG
372
Number of floors in InterContinental Costa Rica at Multiplaza Mall by IHG
8
Another facilities in InterContinental Costa Rica at Multiplaza Mall by IHG
Romantic proposal packages, Beach umbrella, Hot tub, Outdoor pool, Turkish bath

Frequently asked question in InterContinental Costa Rica at Multiplaza Mall by IHG

What are available facilities at InterContinental Costa Rica at Multiplaza Mall by IHG?
There are top facilites at InterContinental Costa Rica at Multiplaza Mall by IHG such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at InterContinental Costa Rica at Multiplaza Mall by IHG?
The standard check-in time at InterContinental Costa Rica at Multiplaza Mall by IHG is starting from From 15:00 while the latest check-out time is at Before 12:00
Does InterContinental Costa Rica at Multiplaza Mall by IHG provide breakfast?
Yes, InterContinental Costa Rica at Multiplaza Mall by IHG provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of InterContinental Costa Rica at Multiplaza Mall by IHG
InterContinental Costa Rica at Multiplaza Mall by IHG has a 5.0-star rating.
How many floors does InterContinental Costa Rica at Multiplaza Mall by IHG have?
InterContinental Costa Rica at Multiplaza Mall by IHG has 8.
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More Reviews from Other Guests in InterContinental Costa Rica at Multiplaza Mall by IHG

8.6
Very Good
From 649 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews InterContinental Costa Rica at Multiplaza Mall by IHG

Number of reviews per page
20
40
Top reviews
Eduardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Asante
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Jill
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Read More
Sylvia
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overpriced for service
Walter
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Amaury
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Carmen M.
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great place and good services
Tanya
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Chalantay
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Too concerned with trying to sale room upgrades than satisfying the customer.
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!
Jorge
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Sabrina
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
Lindsay
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Terrible customer service
Lindsay
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
Read More
Patricio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great option with a mall feet away
Patricio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great hotel, beautiful outdoor pool and very close to a mall
Mike Van Der
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Alison
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Read More
Jose Miguel
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Always a great experience. Highly recommend
Gregg
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Cool
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 InterContinental Costa Rica at Multiplaza Mall by IHG

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 649 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews InterContinental Costa Rica at Multiplaza Mall by IHG

Number of reviews per page
20
40
Top reviews
Eduardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Asante
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Jill
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Read More
Sylvia
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overpriced for service
Walter
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Amaury
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Carmen M.
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great place and good services
Tanya
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Chalantay
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Too concerned with trying to sale room upgrades than satisfying the customer.
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!
Jorge
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Sabrina
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
Lindsay
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Terrible customer service
Lindsay
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
Read More
Patricio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great option with a mall feet away
Patricio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great hotel, beautiful outdoor pool and very close to a mall
Mike Van Der
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Alison
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Read More
Jose Miguel
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Always a great experience. Highly recommend
Gregg
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Cool
Number of reviews per page
20
40