Ocean El Faro Resort - All Inclusive

We had our butler Deiby Santana , he was very helpful and awesome . He made few changes with our fine dining due to our excursions schedule and he made it happened the very last minute . He made sure our bell boy was available on the day of our departure for our luggages. I would rate the food as 5 out of 10 . The “ privilege “ upgrade is definitely worth it . There’s one thing that we were not pleased with , the waiting for your dinner is extremely long . The fine dining would take about 1-1/2 - 2 hours . The property is beautiful with lots of amenities . You must try the only red clay courts in Punta Cana .

Property is cozy and has a huge potential to have 5 stars, however even though I made an electronic checking prior of my arrival as requested via SMS, once at the property the room was not ready (arrival 11:50am) it took 2 hrs and 25 min to receive the room, also I requested to the receptionist for an upgrade, and he said without blinking, the rooms are already selected 24 hrs before, (not good for a business when client wants to spend more $$ and no options were provided) also you get assigned a type of concierge before arriving to the property which I thought it was a nice experience since in the SMS said that will help me making reservations, excursion and transportation. I replied to him 48 hrs before the arrival with all reservation and excursions, no replied until the second day after we were in the property, which I already booked 3 private excursions (again not good for business) H10 losing $$$ for lack of follow up and up sales. Instead of focusing 100% in making you go to hear the membership speech, dedicate time to earn the clients trust and satisfy their initial needs, I spent $1700 in excisions family of 4, that I booked elsewhere since no replied were received from the concierge.

Large property (900+ rooms) and there is a lot of walking to get to the rooms, restaurants, beach etc. Trolleys are “available” however actually riding one is a hit or miss experience(mostly miss) the drivers tend to disappear and drive the outskirts of the property to avoid transporting people. A good twenty minute walk from the lobby to the beach. The food: the specialty restaurants (steakhouse, Italian , Japanese, Mexican and American you must awaken before 6 am to try to secure a reservation for the previous mentioned restaurants, nearly impossible unless you have a butler service. The food at these restaurants is less than mediocre and by that I mean cold unseasoned food. Service at these restaurants is not any better and the steakhouse was full of flies, all the patrons in the restaurant were swatting away while trying to eat. The food in the Mexican restaurant was again cold and tasteless, Sakura the Japanese hibachi, food was hot but rice was burnt, meat and chicken overly salty and tough. American restaurant (Route 66) we were unable to eat the food period. We left the entire meal - ribs were served with an insane amount of bbq sauce (not of our choosing) the fries were tough as if they had been fried over & over and the corn on the cob dehydrated. Housekeeping was at 9 am or not at all, and when we complained, the fob bracelet was deactivated (right after the room was cleaned) - coincidence ?

Property was excellent! Only negative was you could not enjoy the beach / water since there were wave after waves of seaweed piled up at the water’s edge. Apparently, June-Aug is like this. Our guest services person / concierge, “Kevin” was exceptional! We have traveled all over and he was the best we have ever had.

Rooms needs to be maintained, room service is subpar, a lot of broken things in the room like lights, drawers, doors

Excellent

Great staff and loved the place. Clean and delicious food

The roôm need to updated .

Muy bien, nos encantó el río lento y las atenciones de Omar y Danny

The food was very delightful and excellent.

Hotel Ocean El Faro is absolutely amazing and unforgettable! So many amazing things to do and to see. Perfect place for families with children. Entertainment and fun all around. Pools are so warm and clean that we didn’t want to get out. Our kid especially enjoyed the lazy river. Food in the restaurants was delicious. One thing to wish that would improve, would be the buffet menu. But overall everything is excellent!

TV NOT WORKING, Fridge not working, really strong bad odor in room , i call so many time and they never fix any of the problems.

Love the property was very vice. We were so happy that we are booking a big family trip for next year.

The staff is very friendly and the resort is clean. We loved the VIP dinner, The food was delicious.

Very family and friendly resort

Overall is a good property, but our experience was poor. Our room smells pretty bad, like mold and humidity all combine. The fridge doesn’t work and neither the tv. I travel with a baby and I need the fridge for the milk and we called to front desk and nobody went to the room to help us in that matter. In the buffet, lobby & restaurants we saw a lot of flies. We saw that people of maintance took the water of the fountains area to mop the rooms. That explains a lot the smell in the rooms and common areas.

The food in buffet is terrible

Me encantó y volvería otra vez. Desde el trato y la comodidades.

Servicio, amabilidad tiene q mejorar. Atención y asistencia a las habitaciones

My family and I enjoyed our stay at Ocean El Faro. Staff were very friendly, amenities were great, clean rooms, great food. This is really a home away from home.. It did really exceeded our expectation. Perfect place for staycation. We will definitely recommend this resort to our friends and family and we will surely be back and this time longer than a week.