Mercure Hurghada Hotel

Great hotel staff fantastic food excellent 😍

It didn’t go the way I expected for the money I paid for luxury resort. Omar at check in was least interested, no one welcomed us or offered welcome drink. Later I found that guests are given welcome gift bags which we never got. The room was very basic, nothing like a luxury resort, not even 3 star. We had to rush for dinner as we did late check in. Ideally the reception should have informed me themselves of dinner timing as it nearing 9pm. Post dinner I figured the room is not what we booked. When I went to Omar to tell him that the room is neither superior nor pool facing, he smirked at me instead of feeling bad that I’ve to drag my senior citizen mother again. We again had to change rooms, it was still basic but at least pool facing. I had to ask multiple times for slippers and bath robes. At check out when I went to settle the bill for pool side food and drinks, I saw I was wrongly billed and had to spend 30 mins to get that sorted. They gave me 25% discount on the overcharged value but overall it was just 66egp less. I think it is important for them to understand that if I’m paying so much I’m looking for wonderful hospitality not such pettiness. I’ve traveled all over the world and got much more warmth in other places, this one was a sore experience. I would not recommend at all. Food was basic too. Only good thing was the resort is nice and clean. I want to give a shout out to Diaa, our evening bar tender, he was very sweet and welcoming. Loved him.

Very nice property, very clean room, very gorgeous resort.

Nice hotel but should of done my due dillegence ,nothing outside the hotel in the form of restaurants/ bars ,started out on bed & breakfast and then went to half board due to the above .The beaches either side of the hotel were like building sites and tried walking as far as we could go but were limited due to other hotels and security . Its been many years since i visited Egypt and i forgot that it can feel very isolating stuck in just the hotel grounds, the Mariner in Hurghuda broke one of the days up and is worth a visit 15 min taxi ride . Was mainly Russian German and french with a few brits.

The staff were impolite

- Buffet for dinner-Gala new year eve: regular fdinner for ewxtra 110 USD - Unfriendly security staff - Small and dirty room - Average food and always the same - Greedy management - All-Inclusive booked, Room-Only offered, not even breakfast. Extra fee for full board 90 USD per day. Value for money points against zero, price incurred for a 5 -stqr-hotel, service not even 3-star!

Good value for price

Had a nice stay.

We were denied our paid service of all inclusive because of our nationality. If you dont want to suffer from fanatism, stereotyping and racism, stay away from this hotel.

Verry Good hôtel

initial thoughts when we arrived were the good. And greeted pleasantly. But it’s not a 4 star it’s more a 3 star hotel. Tired rooms in desperate need of refurbishment. inclusive option is not great either food is edible but that’s about it. We did eat outside the hotel the time we were there. We felt we had to leave the room by 12 Noon as the bell boy insisted he take our luggage and after 12 noon we would be charged for overstaying our welcome. won’t be going back unfortunately.

More 3 than 4 star. Nice enough and friendly staff. very safe and comfortable. But Food and facilities really not that great; they try hard but just not that much that kids like for food. Still had a lovely time.

It's a great and beautiful hotel, unfortunately the transfer service is not the best not really organized. We almost missed the plane because of this. But generally the hotel and staff was great (except on the reception)

Very old rooms, not clean.

We were unhappy with Reef, but all other options were very satisfying. If you are a big fan of snorkeling - I suggest searching for another hotel. If you are looking for a relaxing vacation in the pool or on a calm beach - this is for you.

The hotel is kne of the most fantastic places to stay in Hurghada, staff are very friendly, rooms are clean, facilities suit everyone, entertainment everyday, animation team are so cool, pool and beach is one of the best

Excellent service 20/10- Sara on reception was the most attentive worker we have ever come across always making sure she/ the hotel was meeting our needs. We watched their exemplary care for a lady in a wheel chair and gave praise via feedback to reception about a brilliant bar man Moustafa on the pool bar who came to thank us for our kind words.

Great staff, especially the entertainment staff.👍

All inclusive was great option

This was my second visit. Its a beautiful property and it would be 5 stars in my book if it had smart tvs and wifi in the rooms. Really annoyed about the wifi...and the wifi in the reception wasnt all that great either. The in room phones are also a bit ancient. View cant be beat though