Rixos Radamis Sharm El Sheikh

Well we did not enjoy our time . Water was very very cold . I stayed with my family for 7 days UNFORTUNATELY , and everyone in the hotel was complaining about the water is very cold but they don’t listen and they have said “we need to keep in the atmosphere temperature “ !! Also , the service is very very bad . If you call them from your room after 10 PM no one will literally answer your calls to the reception. You need to call more than 8 time to have someone answer. First day when we arrived our suite had no hot water , and the main room was too hot and the air conditioning was not working fine . They came for maintenance and they took from my day more than 3 hours . After that they told me you should turn the water on hot for 15 mins so it can be hot !! After all they have changed our suite to a good one . Their employees on reception are not helpful at all . Some of them were mean also . NOT A RECOMMENDED HOTEL AT ALL . I have stayed in Rixos segate before and had a perfect stay . But this one they need ages until they start to be a good hotel with a good service. Also i this they need more staff. Very bad . Thank you

We were disappointed with the hotel and their service at the reception, they are very harsh and asked for extra money for a child, even though the room was booked with two children and the age is listed on the reservation, the hotel is fully booked and they are not ready for it, they don't clean near the pool and also in the lobby it takes a lot of time. Not worth the money and not suitable for Rixos level