Burlington Hotel, Best Western Premier Collection

NOT DISABLED FRIENDLY. Do not stay if you can't walk up 10 steps. Rude staff when you ask for the locked disabled door to be opened leaving the hotel and returning.

Room was small and tired, the bed was worn out uncomfortable and if this was my first stay it would be my last. Previous stays were much be

Great value for a big room in a hotel with plenty of character.

Large traditional hotel in Folkestone. We arrived late and left early so did not see a great deal however room was clean and had a nice bathroom. Very limited parking but we found a space on the road.

After one operation for myself earlier this year and another booked in for the end of April, we took the opportunity to get away for a few days in Folkestone and certainly made the right choice of hotel. In a quiet location, the room size was excellent for the price with everything we needed supplied. Whilst an English breakfast was available, we were more than happy with our continental breakfast. When we next look to visit Folkstone, we would certainly look at this hotel first.

Lovely hotel, rooms were well appointed. 4*. I had a small double room with ensuite. Shower. Missed a fridge being in the room though. Parking is limited at the hotel but plenty of free parking to the side on road. Avoid parking under trees as lots of seagulls around...! Friendly staff. Nothing is too much trouble. Lovely breakfast. Full traditional English and buffet continental. Hotel has a Victorian feel about it. Lifts were all working. West end of Folkestone. By beach and easy to walk into the centre along by the sea. Highly recommended.

What a beautiful hotel, we had a very comfortable one night stay with our dog and would return in a heartbeat.

Small double but fine for overnight very clean and the comfiest bed lovely well kempt old grand seaside hotel

Had a really lovely stay at this hotel, staff were friendly and helpful and the hotel was clean and very nice.

Beautiful hotel in a lovely part of Folkestone with wonderful walks & scenery

Stopped off on way to channel tunnel, so handy, lovely spot with nice elevated promenade walks. Lovely breakfast. Would definitely stay here in future & will recommend it to friends.

A good base for seeing a show at the Leas Cliff Hall and lunch at the Rock Salt.

The staff were very thoughtful and caring. I liked the interior design.

There was a little hiccup on our room reservation but the reception staff resolved it without any problem and very much to our satisfaction. This is our second visit to the Burlington and we have always found the staff more than attentive to our needs or requests. They all should be highly commended with special reference to Romin. He is a credit.

I pay for double room extra £40 during my booking and still end up with 2 single bed very poor service from both parts hotel.com for charging extra and from hotel of absolutely not willing to receive this. I will really consider using booking directly from now on as very unhappy with the service received and no way of complaining.

We stay often at this hotel. Never disappoints

We booked this hotel based upon the reviews as we were visiting a friend in the area and needed somewhere to stay. The hotel is in a great location very close to the top of raised promenade. There isn’t a lot of onsite parking, however there is free onsite parking close by which we used. Upon check in we were greeted by Mark who was so friendly, knowledgable, and instantly made us feel like we had made a good choice with his excellent customer service. This is a pet friendly hotel, which is the main reason why we chose to stay here as we had an our doggo with us. There is is £20 per night surcharge which seems weird because presumably this is for the enhanced cleaning, so the number of nights is irrelevant- just charge for the stay otherwise it becomes bad value for pet owners and drives them towards better value options, such as AirBnB, which we don’t want. Our room was a large disabled access room on the ground floor, which meant it had a huge bathroom, which sadly didn’t have a bath despite the enormous amount of space, and definitely could have still been classed as accessible. We were at the side of the hotel so the view was into next door but that didn’t really bother us. The decor was pleasant and the bed comfortable. The bed did have a spring base which squeaked sometimes when you moved, so this could do with some WD40! Overall, the hotel is well located, with comfortable rooms and delightful staff who really seem to care about your stay.

Nice hotel and room. About 20/30min stroll to harbour. Only issue was shower was broken so had to hold it.

Booked last minute after our air bnb let us down and it was great

The staff was lovely, and the food was great! Thank you.