Chelford Guesthouse

A disaster from the get go, first there was no one at reception, none of the three numbers displayed on the reception door were answering. After many attempts we managed to get though to someone who literally said he was unable to help us. After half an hour of wait and worry, a young lady passed by and whom we asked for assistance. Thankfully, even though she wasn't a member of staff, she manged to direct us to a room (room17) and provided us with towels. The whole room was dirty and there was an obvious lack of upkeep as there were cobwebs everywhere, the bathroom door would not open nor close hence a lack of privacy. To make matters worse we were rudely awaken at half past midnight, with very heavy banging on the door by the supposed owner who unprofessionally demanded to know who we were and that we were in the wrong room. when nobody was there to reception us in the first place. The second night was not much better, this time there was door banging on next to us round 5am then they proceeded to carry out some works round 6. All in all a terrible experience and we never once ended up seeing a member of staff. I shall be grateful if you could guide us to were we could log in a complaint as I would like a full refund

Very basic but did it's job for one night,

Granted, it was cheap. It is NOT a B&B in the classic sense, just some instant coffee sticks and sugar, not even condensed milk. No breakfast whatsoever, except for the charm of a microwave and a fridge, both close to claiming civil rights. It gave the vibes of a terribly cheap motel. The interior is terribly worn down and damaged, the bed knackered, the bathroom moldy. The door to the outside a very flimsy and worn down plastic that would not withstand any half-serious attempt of poking. No towels or shower soap whatsoever, only some thinned down hand soap. At least toilet paper was present. Wifi was there - but no password provided. Yet the office's network was left completely unprotected. I did not connect to that for concerns of it being compromised and a danger to my own equipment.

Well a cracking position in Cheshire, the situation is perfect..However, soap and towels have to be requested.. The rooms are a little worn and could do with a deep clean and some paint! Other than that TV, kettle & Microwave(nice touch).. A brilliant base for exploring Cheshire!

Where to start! Finally found it after driving down a lane. Arrived to find note on reception with a number to call. Called the number few times for her to say key is in the back of the room door ready. Room 2 was behind us. BBQ on grass but not as pictured, very run down. Walked to room 2, open the door to be hit by the smell of wet damp dog, finally entered the room and when I say shambles from stains on the floor, pubic hair in sink, poo still in toilet, something running down the fridge inside and out, cutlery that looks rusty and haven’t been cleaned and chipped mugs and also stained as well. Pulled back the duvet on the bed, this can only be described as non clean linen. Was not going to be staying the night there. The pictures on ad where no where to be found. Finally got through to reception and expressed our concern about the room and the cleanliness of it and asked for alternate room to be told there is only 1 available which was room 3 but the place of more than 12 rooms looked abandoned. Went to room 3 which 1/4 of the mirror was smashed and no longer on the wall where it should be, cobwebs and spiders and dust everywhere. Dirt that’s probably been sat there for months. General filth in the room. Went back to reception and rung the woman to say we won’t be staying she said leave the keys in box and hung up. So after travelling 4hrs to get there to then having to spend x3 the price on top & travel an extra 30 mins to a new hotel which was amazing unlike this dump

We stayed in room 11, It wasnt the cleanist of places, cowebs everywhere, empty malteser packet in the draw, liquid soap was watered down in the bathroom, no towels, which is on the list of things in the room, so we couldnt shower, as we didnt bring our own!!! also states a hob, that wasnt there either!! The doormat was taped together, smelt musky when we went in there!! I know you get what you pay for but this was unexceptable!!! Glad we only stayed the night, we were gone by 6am!!! 😧😧😧😧 It didn't look anything like the pic on the advert

You'll need to manage your expectations if staying here. Its cheap & its cheap for a reason. Its not Travelodge style accommodation, but (I suspect) cheaply built and maintained block of approx 15 holiday camp type rooms in a working farm yard. I stayed in room 12 that had been recently painted & had a new carpet. Lovely hot shower, comfortable bed, working kettle. No towels supplied but i expected this from other reviews. & no breakfast despite plenty of signs saying B&B. I feel its sensibly priced for the room.

Arrived at the reception and telephoned the number. Told that room 5. was ours and that the key was in the door. Noticed when got in that the kettle was dusty and the place looked well worn by had not paid much so didn't expect 5 star! Went for dinner then on closer inspection on our return noticed that the toilet was still dirty from the previous occupants and that nothing! (Maybe the duvet cover and pillow cases, even though the duvet smelt musty) Had been cleaned. There was mold in the shower and wardrobe areas and an absolute mass of cobwebs that would not have happened overnight. Having messaged the phone number previously rang asking for the room to be cleaned. We heard NOTHING back! Complained to Expedia and moved on next day as too late by then to go elsewhere and couldn't ask my son to sleep in the car! Terrible customer service as would have given them a chance to rectify these problems...

Unfortunately this was a bad experience for myself, wife and son. Upon arrival and an exiting our vehicle, we were met by an overpowering smell of cannabis emanating across the area. The room was very very dated and my son was crying due to the stability of the bunk bed, crying himself to sleep. I would say that the accommodation decor was approximately 25 - 30 years old at least. The doors were extremely old and dated, along with the toilet area which was covered in stains and mold. The walls are paper thin and we could hear the conversation of the person in the room next door, this was made worse as at 115am I thought they were coming through the wall following an almighty thud? I got limited sleep due to all these issues. The accommodation in fairness from the outside looks presentable, however internally is in need of major upgrades. Unfortunately would not recommend.

Excellent value for little outlay

I stayed in room 10. Comfortable bed. Shower worked well with plenty of hot water. The room has a faint musty smell like in old places. I didn’t get any towels – had to improvise. The room was old, scuff marks on the walls, Fluff and cobwebs in corners.

A B&B that doesn't offer breakfast, towels or even a toilet roll should not be described as a B&B, even self catering with the standard of cleanliness is debatable. Chipped mugs, stained carpets, mouldy grouting, frayed carpets, blood stained pillows and pillowcases, rusty microwave, to name but a few of the major objections to why you should book here. Yes it's reasonably priced but there are still standards that should be met

Maybe a budget type of stay but was warm comfortable and hot water in plenty . Worth the very fair price

Warm and comfortable . Maybe a budget hotel but value for money in my opinion

Black mold in the shower/bath, carpet was filthy, inside of door surround dirty, the hedge at the roadside of the drive was blocking the view to the right making it unsafe, very little heating.

Very Bad Service No one was there on Reception to attend and Guide No Cleaning Damaged Door Dirty Bedsheets and Washroom

Mold in the bathing, dated decor

You don't expect luxury for £80 a night but this place is extraordinary! The indoor hallway leading to the room was strewn with wet leaves. Towels are 'on request', so we requested some and were given 3 towels one of which was filthy. The bathroom door didn't close properly so we had to listen to each other pee. And when we left this morning we were chased off the property by barking dogs. A memorable experience.

Awful! Stay away!!! Room smelt and felt damp and dirty as soon as you walked in. Carpet was filthy. Marks on wall. Mould all around the doors and windows. We preferred the option of a 4 hour drive in the middle of the night, rather than stay here. Despite messaging Chelford B&B and Hotels.com no refund was given.

Was not good. Poor room. Mould all over. Bedding smelled. Matress was hard and uncomfy bedding not clean . Shower dirty, shocking, my partner woke up with bites on his head and itching all over