City Gate Kensington

E-mailed them twice to confirm check in called them on the day no response or answer - perhaps the owner packed up and bailed? or died? because it looks like we are not the only one to have this issue either way had to wait 4 hours for hotels.com to find us another place then they said it would take 15 mins with all our luggage after a 24 hour flight from Melbourne to London with no real apology pretty disappointing experience all around

Need to fix all the hooks for shower head. Was given a double rm instead of duplex. Very hard to get hold of anyone in that tel nbr given.

The apartment I stayed for 2 nights at was flat 3 20 Fairholme Road. The first night was really noisy people coming and going up until 3am and then from 5am so no sleep that night. The second night was better but maybe I was so tired from the first night I just didn't hear them. The apartment was small and cramped with really basic furniture, a microwave sink and a fridge which didn't get cold. There was a small freezer which had about 3 inches of frost inside which stopped the door from shutting. The one good thing was the shower room which was in good order, the sink was really small so difficult to get a shave in and the shower was also cramped but water pressure was good and the water was hot. There was a problem with Sky so I reported it and someone came round about an hour later, reset the sky box wherever that was and then retuned the TV and it came back up. The apartment is really for a young person just staying over for 1 night in London and the pictures do not reflect whats actually there.

The information on the webpage did not seem to match with the reality. The room was reduced by about 60%. At that price it was good value, but I did not think it was worth anywhere near the full price. It was a largish sitting room that had been cleverly adapted to include a small shower cubicle and toilet. There was also quite a well equipped small kitchen area. However the ceiling of shower room and kitchen space had been lowered to allow for a mezzanine deck with the bed. This meant that the headroom where the bed was situated was just to low for comfort and the ladder to the bed was much too steep for most people. It would have been good to know that as it could have been the deciding factor for some people.

Located close to paddington tube and hyde park. No probs. All went well.

Small but suitable

The location was great, the check in system is brilliant, the location, easy to get to 4mins from West Kensington Station. Perfect for a late finish. I was exhausted, I climbed the stairs, the room was petité but I was only there to sleep. There was a bit of dust and fluff on the floor, and the general cleanliness of the room was not great. But it was the bed that really ruined my stay it was just so unbelievably noisy. Where even the slightest movement would produce a creak so loud as to almost echo in the tiny room. It was, grating... I am a restless sleeper.. So I did not get much sleep.

Room was small, which was okay, but bed was in a loft, about 1 m high, accessed by means of a steep, slippy ladder. Had to literally crawl into the bed which was a mattress on a basically a hand made pallet

Good for location and quiet. Shame the bed is so uncomfortable and the cheap pillows are lumpy. And the Internet didn't work...

The toilet flush was needed some work on it. The fridge made a terrible noise

Decent for the money

Stayed whilst we went to jazz fest. Easy to get to venue. Room could do with some bedside or table lamps. Bed, which was a sofa bed we a little uncomfortable.

Booking and entrance fine with simple security and instructions. Room - a small Deluxe with adequate amenities and very clean. Not having being warmed to b a rock climber I didn't realise at 60 years of age and being large in frame I had to clamber up a 1 in 2 or 3 ladder to access and literally crawl over to a loft double bed with about 15" headroom. I slept 2nd night on the uncomfortable sofa bed. Adverts state £40-50 but I paid £150 for 2 nights. A standard room looks to have been much more suitable and clearly a better option. Can't see me returning. West Kensington tube 5 mins and numerous eateries and couple of pubs in locality.

On the whole it was a nice experience , location good. Clean room. Safe area. Only one problem was the uncomfortable bed. The bed let it down for me .one more thing.....how can i be expected to rate the hotel staff when there wasnt any to rate ?

Great Room, a drop small with bedroom high and didn't have all the glasses in the Kitchen and 1 Towel only, But was clean and easy to get in!

This economical little apartment was perfect for one night but for longer stays would be a bit claustrophobic - particularly the raised sleeping area which is reached by a very steep wooden ladder and has only c60cm headroom between the mattress and the ceiling. Definitely not suitable for anyone with any mobility issues. In theory the apartment sleeps 4 but, when the sofa bed is pulled out it virtually fills the living area. A couple of table lamps would give some ambience instead of the harsh halogen ceiling lights. Otherwise, for the price, a great find.

Wouldn't confirm reservation until the day of flight. We couldn't rely on them and had to make another reservation. Even with Expedia intervention they refused to give me the access code until the day plane scheduled to leave U S for London.

Nice area well equipped apartment funny no spoons or teaspoons tho 😀 Loft bed comfy great to have a fan tho other wise would have been a bit stuffy !! Had a good nights sleep only there for one night arrived late thats all you need for say a short stay of 2-3 nights . Apartment 6 I would say would be suitable for no more than 3. The only thing was the walls and doors were very thin you could hear a pin drop but other guests realised that and respected that issue .

The flat was very close to West Kensington tube station and had plenty of good restaurants nearby as well as a tesco's and a laundromat. However, the room hadn't been cleaned when we arrived at 2pm so we had to go for a walk for half an hour. The room didn't look like any of the photos in the listing so that was misleading. The bed was up a loft ladder and really close to the ceiling. The shower was also broken so we had to take it to the stand. The kitchen facilities were good though.

We were located on the lower ground floor and as soon as you enter the room it's had no visible sunlight or windows (apart from a small square window over the kitchen) have to screw to open! The bathroom could barely fit one person and looked nothing like the pictures. The walls are paper thin so I could hear people talking above, on the same floor and next to us. Everyone few hours we would also have a pungent smell of cigarette smoke which make its unbearable to want to stay in the flat. Overall I was very disappointed and would not recommend this to anyone!