Cross Hands Hotel Old Sodbury by Greene King Inns

Staff was lovely, plenty of parking ,hotel has character

Pros: staff were friendly, the hotel was lovely, bedroom was old but it had a great feel, bathroom was clean tidy and everything in the room that you needed was there. The grounds of the hotel was picturess and beautiful, the building itself was beautiful and an old coach house Negative: The food unfortunately was a major let down!! The steak was well over done even thou we requested medium, the mac & cheese had been pre cooked and warmed up in microwave and not eatable. The starter chicken strips was fine but there was no dips, no side garnish, just a bowl of chicken. The squid had no taste, and was very little in the bowl, there was more garnish then anything else The pudding was ok it was eatable but not worth the money

Very welcoming hotel Food was reasonably priced and good value for money Rooms and beds very comfortable and clean

Very nice stay, better than expected from a pub hotel. Nice room, friendly staff, decent breakfast.

Excellent staff, breakfast and evening meal really good.Only problem was last night I stayed was woken up at 0230 by noise from room above only stopped about 0630 mentioned it to staff.Was told it was kitchen managers room and he had some problems sounded like he was retiling the roof.Didnt need that with a 300 mile drive home.

Not bad, would stay again.

Personable staff-charming and attentive to all our needs. We had everything we needed in our stop walking the Cotswold Way. We had 13 different hotels along the way and with this one it was the staff that made it a great stay.

Beautiful old building, very clean. Paul the manager and his team were excellent. The food was lovely. Will definitely be returning 👍

Great staff, early check in, comfortable bed, very clean room.

I was avaged by bed bugs and offered another room which was the same. I had very little sleep. Told to speak to the manager in the morning. Went to reception to be told by duty manager there was no manager on duty. Then one appeared. House keeping told me I looked like I had an allergic reaction. I have no allergies. I felt like I was being ushered out the door. To be fair the assistant manager was trying but DM and housekeeper spoke over him and myself until I insisited they listen. No report filled in and when I said they said they would do it. There was no re assutrance that this would be dealt with at all. I stayed two weeks ago and it was ok but this was awful

Staff were extremely helpful. Food was great….

The worst stay in a hotel I have ever experienced. Road noise, banging doors and un-helpful, arrogant staff.

Room was big with good facilities but smelt of cigarette smoke in bathroom.

We had a lovely 3 night stay with friendly helpful staff. Hot breakfast was cooked individually to order and would swap things around to suit you. I had read about slow service but if you aren't in a rush the pace is relaxed. Nice old building but good modern bathroom. The only downside was wanting to sit outside as there was not a handle to get back in and some people kept shutting the door tight.

Staff very friendly, but the breakfast - Continental- offerings looked very poor. I passed over that, and also found that the chef was also the waiter, and he and a manager, who was possibly the cleaner, were the only staff on duty. They were very friendly and helpful despite that they were obviously rushed off their feet. They deserved a medal.

Free parking, so big that local vintage car club used it as meeting point. Enjoyed the duck for dinner and cooked breakfast in the morning. Room was bigger than expected, clean and quiet. Some parts looked like they needed redecorating but it is an old coaching inn. Only ten minutes from Dyrham Park.

Lovely staff and a clean room however it felt very dated, the furniture and decor in our room were very dark for the room and dated. The bathroom looked lovely and recently redone but the shower hose was gold which didn’t match the silver fittings and was also degrading.

Just a great, authentic British Pub Inn with delicious food and great service both in the restaurant and the Inn. Staff were a delight. Rooms were spacious and well equipped. Beds were comfy!

If you check back, I stayed here a year ago. It wasn't so good. But a year later and new owners and my god what a change. Parking is great. Met by welcoming staff. I had my usual room and it had been redecorated and now the windows open, no longer painted closed. Lovely powerful shower. Last year the evening meal was terrible, tiny portions and over priced. But with the new owners they have turned it around. I had a lovely evening meal at a good price. Mon to Fri they have deals on two & three course meals and they are fantastic deals, you need to look. I had my breakfast this morning and it was good to see they hadn't changed the gentleman on shift. He is a credit to the owners, so cheerful and helpful. Fingers crossed he's still there next year. So yes, I will definitely be using this establishment again next year, in fact I have already booked my usual room there ☺️ One happy customer.

Always stay here when visiting Family. big car park and close to Some lovely village's. Staff are brilliant. Thank you for Giving us Room 17. Margaret loves the Bath. se you next time.