DoubleTree by Hilton London Kingston Upon Thames

Very friendly and knowledgeable staff, they helped us a lot through our stay even the airline wanted to send us the new luggage which they broke during our flight, the staff helped us a lot to get it back.

Amazing stay with friendly and helpful staffs. Rooms are clean and fantastic location. Definitely will have another stay in the future.

Weeks prior to our arrival, we wrote in asking for an early check-in because we had to change for an event immediately after arriving. However, upon arrival after a long flight we were told that the room was not available. We were previously told that this may be a possibility and accepted the situation. We were instead, told to use the bathroom in the lobby to change in and we proceeded to do so. Five minutes later, hubby checked in with another staff to inquire if room was truly not available and was told that it indeed WAS available! Appears that staff members are undergoing training and unsure of where to find details. Apart from that, stay was pleasant.