Holiday Inn Express SWINDON WEST by IHG, an IHG Hotel

The staff are very friendly and professional. The whole place is spotless and they do an excellent breakfast.

Not a great experience this time. Whoever owns the property needs to invest some money back to repair or replace broken utilities. Toilet doesn’t flush, told staff to fix it and it worked once and same problem again. Inform them about the situation and got told we got no maintenance staff available today which is ridiculous as most of them are on on-call rota or fee for service contracts so lame excuse. Shower doesn’t drain, A/C don’t cool and so on. I can go on and on but no point. They offer me to move which is ok but can’t keep changing every day as did already on the day of arrival.

ok

Staff were all very helpful, breakfast choices were excellent, parking was easy even though we arrived late in the evening and the hotel was full.

Convenient place to stay. It would be nice if they do something about the breakfast as after first couple of days it feels like eating same food. Should consider on demand food options for breakfast to give client some choices.

Convenient location, clean and modern

Very clean property Comfortable beds Excellent breakfast

The bed was alright, the sofa bed was squeaky and comfortable

Great location. Great hotel staff on main desk and food yummy. Although the only downside is that house keeping were very loud and could have been quieter.

Bradley seemed to be everything and every where! What a strong team member and calm under pressure. Room was perfect- good beds and great shower. The breakfast was good food but complete pandemonium! Too many people, not enough tables etc!

It was a terrible night and I regret I made a booking at this place. First and foremost the staff asked me to pay even though whole money was paid while booking this hotel. No bath towels were provided and upon complaining at the reception, the manager said the washing machine is having issues. The most frustrating was the water started dripping from the air conditioner in the middle of the night and it was a horrible sleepless night.

Situated in the right area for easy access for visiting places. Beware of the traffic island close by (grit your teeth and make sure your in the right lane)

Property is in excellent location. Staff are very friendly especially Carrie who allowed us to check in early and Aaron who customer service is exemplary. Room amenities are very good with clean and spacious rooms with tea making facilities etc

Firm but comfortable bed. Good breakast buffet.

Staff were really friendly and helpful and food was good

Good all round, excellent check in and both dinner and breakfast good with staff and service excellent.

Nice stay as usual for business related trip

Very convenient to the motorway. Helpful staff and great facilities

Great

I must say that I loved the stay at Holiday Inn Express Swindon - West by IHG. We stayed there for 2 days, 1 night. My wife, my 2 children (boy 7 years & a girl 3 years). The location was easy to find and we got parking space for our car, although the parking was close to full. Needed to register my car in the parking tablet. The check-in was smooth, the reception handed over the keys & explained everything about our stay that we could expect. The room was close to the lift and was quite & calm. The room had AC, TV, Iron & iron board, a cot, a double bet, a work desk with chair, a long mirror, coffee maker. In the bathroom, there was enough toilet paper, hand wash liquid, shampoo and body wash. It was nice & clean. The best thing was there was a note, that if we missed bringing anything like (razors, conditioner, moisturiser, or anything of that sort, we could ask the reception & they would compliment it & be arranged. The bed were nice and soft. The stay included breakfast which was nice & includes everything. There was a separate section for gluten free as well. It included, few different types of Jam, Bread, butter, a large toaster, fruits, yogurt, scrambled eggs, baked beans in tomato sauce, bacon, sausages, hash brown (lovely and crisp), coffee/tea, Choco/plain muffins, croissants, orange/apple juice, cold water & ice dispenser. The sitting were cosy and enough for everyone to accommodate The checkout was easy by just dropping in the key. Overall lovely experience