Hyde Park Superior Apartments

No elevator With no room service

Pretentious, rude, and zero hospitality – a complete circus Without exaggeration, this was the worst hotel experience we've ever had. I was traveling with my wife, who is 5 months pregnant, and my 80-year-old father. Despite this, they gave us a room on the fourth floor of a building with no elevator. When I asked to change rooms, the only "solution" they offered was an “upgrade” to the same type of room, but at double the price — as if they were doing us a favor. Let’s be clear: no one is demanding that the hotel have an elevator. What’s unacceptable is that they treat the lack of one as the customer’s problem. The receptionist literally said, “Since we don’t mention an elevator on the website, you should assume there isn’t one — it’s all clear.” That is, apparently, their idea of transparency and service. We then asked for something incredibly simple: to leave our heaviest suitcases on the ground floor for a few hours so that my pregnant wife and elderly father wouldn’t have to carry them up. The response? A blunt no, delivered with a rude, arrogant attitude. They actually had the nerve to say: “If you can’t carry heavy luggage, you shouldn’t travel with heavy luggage.” No empathy, no professionalism, no basic human decency. In the end, I had to carry every suitcase up myself, without help, without a single apology, and without even the faintest trace of kindness or understanding from the staff. And to make matters worse, it’s been over 20 days since checkout and they

Conveniently located next to Hyde Park and lovely building.

Accommodation was modern and clean. Kitchen wasn’t adequate to use for much more than breakfast. Not enough utensils, cooking equipment, wine glasses etc. Stairs were a bit dangerous for children or anyone slightly unsteady on feet. The upstairs room had glass wall so no privacy from guest using the downstairs sofa bed.

Friendly staffs

The staffs were freindly, but the dryer at my block wasn't function, so we have to transfer our clothes (washed) to another block for drying.

A very good location with lots of supermarkets, restaurants and 2 train stations within 5 mins walk. We got a lovely loft room with kitchenette. It was warm and cosy. Toilet is big. A few areas ro be improved: The soundproofing needs to be better. We could hear upstairs walking. Some of the towels given were stained and old. The toilet seat had some unremovable stains. The stairs to the loft is steep and narrow, have to be very careful. Overall it was a very nice stay and i would recommend it.

Expensive for what we got. Average property, exorbitant price, not clean, poor communication, and a bit convoluted in terms of check in/check out. If about £30 quid less per night and clean, Id be leavj g around a 4* review.

Great stay, stayed for one night and it was very pleasant and comfortable, great location too.

Location is great

1. No lift, I had to lift up 2 heavy luggage to 2/F with high headroom! 2. Poor Toilet: so tiny that I could hardly turn around or wear clothes inside ; the exhaust fan was revolving but had no effect on exacting air inside toilet, moisture and odour existed overnight!!! 3. Terrace 34 just had 1 unguarded front gate, when I go down to basement for laundry works at 2:00am, three young guys were sitting at the common corridor of 2/F, staring at me when I walked through, and I had no idea whether they are residents or not! from above, original I will stay for 4 nights, but after 1 night, I decided to check out and move to another apartment nearby, on the next day morning.

Nothing unique, convenient location, worn, but what to expect from london at this price?

I stay at Hyde Park Superior most weeks when I'm in London for work. The staff are always pleasent & welcoming. The apartments are nice, some better than others as they are being updated. The communial areas have recently been decorated, the carpet needs changing as there a few stains but other than that. Reception is in a different building a few doors down but they have a whatsapp chat service which works well and the reception team are very attentive. For the price and location it's good for Hyde Park

A small but clean apartment in the basement but all of the furnishings and fittings seemed cheap - the main bed was uncomfortable and far too close to the wall on one side and the fold out sofa was difficult to use and seemingly broken. The table and chairs were wobbly and just overall everything was done on the cheap. No hotel lift was a bind and no concierge or reception in the building made it feel less secure than I would have liked. The location was good for food and transport but overall the facilities were underwhelming.

Good property, but very noisy area. Too many young people staying - very nosy till late hours

2 adult and 2 children to stay here, we absolutely loved our apartment, felt very homely and comfortable. Have discussed coming back in the future. Didn’t want to come home!

Reception area looked very unwelcoming, the furnitures were all old and tired and even have tears and wears. Needs a little revamp of furnitures. Receptionist seemed OK. The apartment itself was quite old. The curtains were very old and dusty and it didn't even cover the whole window. The couch bed was old too. Needs a revamp for such an area and price the apartments needs alittle upgrade. Basically nothing was like the pictures must update on the system for more realistic pictures. But would defo stay just needs a little touch up. Thank you

Having read the reviews before arriving I was a bit apprehensive, however I was pleasently suprised! It wasn't The Ritz, but clean and had the facilities expected. Having stayed in many hotels & apartments in London, this wasn't the worst I've stayed in, but not the best, however pleasent enough!

The photos of this property were likely accurate maybe 20 years ago. Everything is old, and falling apart. The unit smelled of smoke and mold. The cracks in the walls and dirt/mold in the corners of everywhere you look are unsightly. This place is in desperate need of a renovation. We let the front desk know (the 'front desk' is about a block down from this unit), regarding the issues, and we were offered a one night refund if we decided to leave. Unfortunately, it's difficult to find availability last minute in the summer in London so we had decided to stay. Do yourself a favour and stay away from this place! It's disgusting. There is a Radisson Blu not far from here that we would have chosen to move to instead (but it was sold out).

This was an OK stay, large room but over priced for what it offered. Great location but check-in process was not communicated well at booking and arrival/departure (note you need to go to No 55 first). It was a very hot apartment with no ability to open a window. We wont stay again.