Maitrise Hotel Maida Vale

Not a bad place if you want to visit London, unfortunately our room greeted us with Bed Bugs, Hence the poor rating - otherwise that that it was ok.

Great friendly polite staff. Easy check-in. Only down side. Room a bit small and windows don't open and faced a brick wall but i was only there to sleep at night apart from that will stay again

Thoroughly disappointed in this hotel. We booked 3 rooms for 5 guests for 4 nights. Upon check in - 1 room needed to be switched because of a horrible sewage smell coming from the bathroom. Only 1 out of 3 rooms had a safe. We were informed the gym, in fact, cost £4.99 and was not included. All 3 rooms were in terrible condition. 1 room had a duct tape toilet seat, all 3 rooms had damaged baseboards, and cracked ceilings. The condition of our rooms felt like the bare minimum had been maintained. Paint splatters on the bathroom doors and furniture, etc As for the overall cleanliness… the rooms were not dusted, our bedroom had a massive stain on the bedding just below the flat sheet they laid down (we didn’t find this until the last night). We needed a top up of TP and were informed the hotel only had 1 roll left. One room had a man’s boxers, and women’s shirt left in the closet (assuming from the guests before). The neighbourhood is classified as a middle class neighbourhood, but would not recommend walking alone at night. I will say the one benefit was being close to the tube, and able to get to all the places we wanted to see, and staff were decent upon check in and out. We did not comment on our displeasure as there was nothing to be done at the time of stay. We recommend the hotel do a thorough maintenance/ inventory of hygiene and amenities.

Comfortable room, nice big shower. Suited my needs perfectly

All as expected as I have stayed there before

From start to finish this hotel considered to be one of the worst I have ever experienced in my life! Had to change the room thrice to get a suitable room adding another £100.00 to my original payment ! The toilet did not have any toilet paper hanger , not cleaned daily nor the bin was usable without using hand! Dusty rooms with one window cannot be closed - thus is the 3rd room we were moved in! The carpet if the room was only cleaned before the day we checked out ! The comod was not cleaned daily either ! No face or medium sized towels were available ! The safety locker remained open and cannot be used! The cupboard for clothes are only suitable for 7 feet taller persons! Foods are also of unhealthy. Only good thing is that it is bears to an underground station !

This was taken as a cheaper option for a weekend visit to London. It is well outside the attractions, but very well connected by public transport. Around the hotel wasn’t a great area. The condition of the hotel was so so. It was more like a b and b in condition with some parts nice like the bathroom, but then the room was very dated and a bad shape. Staff were ok, but when the turned over the room they didn’t leave any towels so I had to ask a few times for some. For £80+ a night it wasn’t great value.

Everything

The hotel was adequate for my nights stay and close to the local train station and many pubs and shops. Lovely thriving area full of culture. My only gripe with the hotel was the fact that they wouldn't let us check-in early even though the online service let us do so and if we were to check-in at the reception it was a £30 charge. When I asked if I could use the toilet in reception it was round a corner in a very dark corridor which I had to use my phones torch to use the door code and on opening the door the bathroom was flooded with now toilet roll or hand wash. When check-in finally arrived so did many other people and there wasn't enough staff to cope. Some people complained that their room wasn't cleaned. Other than this it was fine

Stayed at this hotel 26th-27th of July. Check I. Went smooth. We were placed in room 116 on the first floor. Staff at check in had told us that the lift was broken and we would have to use the stairs. Had to carry luggage upstairs by ourselves. No help offered from staff. On Sunday 27th July at approx 5.30am we informed hotel staff that we are going to check out late and that there is an awful noise by the window. It was a pair of huge fans and they were as loud as a tractor. We asked a member of staff to come to our room and investigate. They came to the room and told us there was nothing that can be done regarding the noise coming from the “air con “ look-alike fans. Secondly, whilst informing the member of staff at reception regarding checking our late we had asked him to note down late check out for us and asked to confirm the check out fee as per Expedias information. I enquired whether the fee was £20.00 and check out was at 2PM to which I had a confirmation nod. At 12.45am on Sunday 27th one of the front of the house staff knocked on our hotel door to kick us out of the room. She’d then informed myself and my mate that the price of check out is £15 per hour after 11am and check out is1PM latest. I then proceeded to explain that we read on Expedia that late check out fees are stated as £20 and that her colleague had informed that late check out was 2PM. She then asked us to free up the room and head to reception. We packed our bags within 10 minutes and left the room.

On arrival there was only 1 lady at the small reception in a small area so you could clearly hear details concerning other people staying at the hotel or wanting to check in. The keys were not working for the rooms, so after waiting about 30 minutes to check in, a master key had to be used to let us into our room. There was no light in the room and very small bathroom and toilet. It seemed the materials for the room was the cheapest possible. We had the impression that they made the quality of the room as cheap as possible to make as much money as possible. Yes there was an apology when we finally checked and were taken to our rooms. I had to remind the staff that we do not have electricity in the room and this needs to be sorted. Upon leaving the next morning, the same lady on arrival the day before asked us about our stay. We said we were not happy especially starting with the check in process. Her best response was but we fixed it, rather than apologise and then explain that it was fixed. No explanation as to why the problems occurred. Too expensive for service and stay.

best

Windowless = below ground Quite disconcerting Food on site limited

Worst hotel I’ve ever stayed in.

Great first hotel experience travelling from NZ to London. Affordable room price and nearby stores for supplies.

I would recommend for a one night stay in this part of London. Much cheaper than other hotels in the vicinity, but the room was clean and comfortable.

This was the most disgusting hotel I’ve ever been to. The staff ( ladies the the front desk) were rude and not helpful at all. We stayed there for 2 days because we had to switch rooms 5 times due to non working ac, poor cleanliness, shower and sink drains clogged! Absolute nightmare! Avoid this place at all cost….better to sleep in a tent!!!

Really quite hotel, a few mins walk from both underground and overground stations. Receptionists were very welcoming. Had everything you would need for a short stay.

Don’t stay here. You will regret it. This hotel is very unaccommodating.

Honestly, it was a nice hotel, easy check in and out, good breakfast deal but we had our room on floor -1 so no windows which made us feel very claustrophobic and want to get out. Maybe if they had warned us beforehand it wouldn’t be such a shock. Apart from that very clean , comfy bed and nice staff.