Mercure Maidstone Great Danes Hotel

Comfortable everything we needed

Room was very late , to be ready for me , would have been nice to have offered some sort of compensation or something to make up for it , says that they was busy , ( wedding on last night ) it’s not my fault , bathroom small , room was tried , think I had the worst view, over looking the roft tops , staff was nice , breakfast was ok

Stock in rhe bar was awful, ran out of so much stuff, no tonic, no Southern Comfort, 1 bottle of Pinot Grigio. Menu choice is shocking. Like a pub menu. Only thing I fancied on the menu eas fish and chips, they didn't have it. So had the Aberdeen Angus burger. It was awful, only ate half, my nephew didn't eat his at all after 1 mouthful. One of the party had salmon but couldn't eat the broccoli as it was so hard. Sanitary bin in ladies was overflowing which is a bio hazard. Carpet in dining room had loads of stains. Settee had a hole in the material exposing the foam which is a fire hazard. We have been coming here every year for 8 years and it has gone so downhill. Will not be staying again.

We had a very nice overnight stay. We would return .

Room tiny and my food (gammon steak),was just thickish bacon. It took 50 minutes to arrive with other tables (4) served before us when in after us. Staff were unhelpful.

Good

Staff went over and above what one normally expects from a hotel in a large chain

Lovely staff and great value

Room wasn’t ready at 3 o’clock. It started off not positive but got better when we had an evening meal. That was lovely! Would return.

Could do with A/C in the rooms, but they did supply fans when asked for.

Comparing with other Mercures we have stayed in, very poor. The room so hot we couldn't sleep. Only given one pillow each and had to ask twice for extras. Only one teabag, again had to ask for some and no biscuits. Why when two people book a room is there only one chair?? It makes a very uncomfortable stay

Was ok, nothing special, nothing terrible

Accommodated on the second floor up two large flights of stairs in the old part of the complex. No lifts. Not ideal if you've got COPD and Asthma, let alone artificial hip's. Would have been helpful if this had been brought to my attention prior to arriving etc. Prices for evening meals were also on the steep side.

The outside looks very tired but our room was surprisingly good. Sadly a couple of things could have been better. The outside furniture was very shabby. And the menu was lacking in gluten free options and it's not that difficult to give this option without compromising the menu. There were no chicken wings or tenders 2 of the very limited choice for a gluten free diet. So disappointing on a lovely evening in the garden.

Clean hotel but a bit dated in decor. Corridors are sometimes confusing within the newer blocks added. Bathrooms clean, food excellent. Breakfast buffet well worth the £12 fee. NO air conditioning and rooms exposed to the sunny side are very warm. Fans provided but inadequate to cool the room. Would still visit again.

While I don’t usually leave reviews, our experience at this hotel was extremely disappointing. Several issues made the stay uncomfortable and frustrating: Room Conditions •Excessive heat: The room was uncomfortably hot (30+°C) upon arrival. The window had been left open, presumably to cool the room, but it had little effect. •Poor ventilation: Despite requesting a second fan, it took over 9 hours and a follow-up request to receive one. •Recurring problem: Staff acknowledged that heat complaints are common due to the room being above the pool. •No relocation option: We requested to move rooms but were told the hotel was fully booked. Customer Service •Inconsistent communication: Another guest was told repeatedly there were no available rooms—until one “suddenly” became available after 45 minutes, with a tired child in tow. •Key card issues: Our room key stopped working after each use and had to be reprogrammed three times. Facilities •Pool hygiene concerns: The pool appeared unclean and caused skin irritation for my partner the next day. •Inappropriate conduct: A woman swam in a vest top, see through & nearly topless, in front of children, and staff did not intervene. •Water temperature issues: The tap water in the room remained hot—even on the coldest setting—making it unusable for drinking or refilling bottles. Positive Note •Well-equipped gym: The gym had a solid range of resistance machines. Overall, the poor room conditions, lack of responsive service, and q

Needs updating

I had requested a room accessible by wheel chair and they had not answered. The receptionist did her best but the room was a long way from the lift and through two lots of doors. Also the room was tiny, we've stayed before but never had such a small room.

Hotel was very dated in decor. It was a very hot couple of nights; whilst not something the hotel can changed, there was no air con but just a fan blowing around hot air. The heated mirror in the bathroom and pipes by the window was also adding to the heat. The doors slam shut and a gap under the bedroom doors means you can hear the people in the corridors. The corridors were also lined with empty bottles and glasses when we arrived, so not very welcoming. Rooms was generally well cleaned and the bed was comfy. There was a boxing event the first night we arrived so there was also noise from this; it would have been courteous if the hotel informed its guests of this in advance. Didnt have breakfast so can't comment on the food quality. Personally I wouldn't stay again and didnt think it was worth the cost.

The staff are excellent. Very professional and helpful. Cleanliness is A1. Breakfast is very good with a good range in choice from full English to fruit and yogurt. With the freak UK weather air con is a must. But fully understand for the 4 days a year we get excessive weather it’s probably not worth the cost. But that said it’s a nice hotel with great Staff