Mercure Warwickshire Walton Hall Hotel & Spa

air cn wasnt working The window was vroken the light fixture in the bathroom was flickering The phone didnt work. The leisure centre was nice. The restaurant menu was disappointing. The room and surrounding area was historic and lofely .

Great venue, helpful staff and food was good too

Beautiful grounds

We enjoyed the stay and it was very peaceful,my wife made use of the Spa treatment which was good. The room was nice and cleaned to a high standard however I feel it would have benefitted from a fridge/mini bar.Also the TV was old style and maybe more options like a smart TV would be good.Twice we had issues with the card door entry that did not work, however the staff were helpful in giving us replacement cards. I know that this is something the hotel is looking to improve. We enjoyed the breakfast which had a good variety.There was ample parking within the grounds.Location was superb close to Stratford Upon Avon, Warwick and Leamington Spa.

Hotel room was a little tired and dirty. I cleaned the bathroom light out of old wasps and flys, and the windows had some cobwebs. Disappointing for the money I paid. Service in the restaurant was really slow also. Young kids also accessing sauna and steam rooms without staff doing anything…stupid parents!

Twas a lovely venue in the Warwickshire countryside. Was clean, comfortable and excellent value for money

Staff went out of their way to help. Fantastic place. Will definitely stay here again

Great place to stay, food is very good.

Excellent service from check in onwards. The delightful, professional and helpful Nadia heard my concerns about needing a quiet room and adjusted the booking accordingly. Sounds simple but it’s very rare for staff to take the request seriously! It made all the difference to me. The room was large, clean and comfortable. Beautiful grounds to wander in and a great breakfast which I really appreciated, as I hadn’t booked it. Will definitely be returning and highly recommend!

The room and staff were ok. Although the waiters lack of English in the dining room proved to be a challenge at times. However, the exterior of the property looks unsafe. The window frames are rotting and falling apart. This is not a good look for such an expensive hotel. The food was OK. Although we were surprised there was no breakfast menu to give options. The cost of the wine was extortionate. We expect to pay extra in a hotel, but £23 for 2 glasses of mediocre wine was ridiculous. Finally, the wording on the hotel website and Expedia as to the cost should be urgently reconsidered. It is not at all clear that there is extra cost to use the swimming pool nor the length of the allowed session for the £10 charge. For a hotel that advertises itself as a 'spa hotel', this additional charge should be made clear before booking is finalised.

We were looking forward to a relaxing couples stay and after booking we were very concerned about reviews we had read. We were greeted by a friendly receptionist which poor English who explained we were in the Manor House part of the hotel. We were pleased about this as the building is stunning. Once we found our way down there we were disappointed to find no bar, restaurant or even staff to explain where I room may be. No signage as you walked through the door so it was trial and error to find our room. Once we did track it down in the roof space the room was clean and fairly spacious. The bath robes were suitable for a teenager and a child. My wife couldn’t even get hers on ! We had booked dinner in the restaurant and the staff all of them were very friendly but we have to say plastic tables and a low grade pub bar food menu is not restaurant food ! We were put off using the spa facilities after a guest complained about it being full of screaming children and they had booked a spa stay. They had been given a full refund and their dinner and stay for free. I wish we had also complained now at the time. This is disappointing as one of the reasons for our stay was a spa experience. My wife had emailed to ask about treatments earlier in the week and nobody had bothered to get back to her. We ended up getting suppliers from nearby and staying in our roof space room all evening as it was such a rabbit warren to negotiate . Overall average stay, poor for the cost !

A lovely peaceful place. The old manor house and grounds are well worth experiencing. The hotel is a bit tired in places and would benefit from some investment but overall we had a very enjoyable stay!

Nice location but perhaps a bit dilapidated in places. They didn't have coffee in the rooms (only decaf / tea), presumably on purpose to encourage you to purchase. They also charged us to use the pool facilities, and none of the showers or water worked!

Two bed apartment tired but great size for family with a dog. Property grounds really lovely especially for family/dog walks. Awesome offering but the below really lets them down. Staff/customer service non existent. No management seen all trip. Food average. Fire drill went off Saturday 8am, no staff to be seen to direct you. Reception calls not answered and zero apology afterwards. Honestly would be worried if there was a real fire. Management should be very concerned.

Hotel is very nice in superb grounds for walks super outdoor space. Inside hotel is tired but reasonably clean. Chairs are stained and torn in main dining area. S

Lovely very relaxing

We had a pleasant stay at this hotel, but unfortunately we arrived on Valentines Day on our way back from the Lakes. So it was busy, there seemed to be a wedding going on. When we asked the desk about booking a table for dinner, the lady declined to help us and asked us to ask ourselves. The parking isn't clear when you drive in neither is the entrance, the drive is very long to the hotel and you could easily drive past the entrance with the poor signage at night time. The room temperate was too hot at night. But it was clean and spacious with the usual tea & coffee set up.

This hotel is more a cross between conference accommodation and basic student accommodation. The rooms and gym are very run down. Even though there seemed to be plenty of staff, none were really available to help with ordering drinks or food, and unfortunately a couple were quite rude. If you’re thinking of staying, please read the reviews.

We arrived to find the house we had rented for £175 a night to be freezing cold, on a sub-zero night in January. There were 2 electric fan heaters for a two flight house, one of which didn't work. I tried to turn on the actual storage heaters, one only of which worked, in one room upstairs, and none downstairs. The second fan heater downstairs then tripped the electricy. I contacted reception, who offered other properties after sending someone to 'fix' the situation, who basically said the heating didn't work. I trudged around in the dark with a torch on my phone with a kind lady from reception, to find two other properties with exactly the same problems. It was clear that the heating doesn't work in these properties. We elected to stay where we were, so they brought us another electric fan heater, and an extension lead to stop the other tripping the electric. We then had to spend two night with noisy fan heaters blowing warm air around inside the property, with all the health issues and unpleasantness that that brings. The heating wasn't on in the freezing morning. The 'spa' had cool water and two small steam/sauna rooms. For extra money, it was a waste. The reception told me to complain to hotels.com. Hotels.com then told me they couldn't contact the hotel, so couldn't offer a refund. Basically, by avoiding answering hotels.com, the hotel avoided responsibility for an awful experience. Or hotels.com didn't tell the truth. Either way, a horrible experience. Avoid.

Dry nice hotel