No. 3

Never been to such a terrible place. Phone number on door to check in. Directed round the back through a very small alley with paint peeling off gate to what I could only describe as a converted flat roof garage. Broken light hanging off wall. Looks completely rundown, rubbish & old carpets, overgrown weeds to welcome us. Two rooms which were dirty and in need of total renovation or better still demolishing Walls marked & dirty, gouges on walls, window blinds broke, one didn’t even pull down to bottom of window as not long enough. Cobwebs and dirty. Knobs missing on drawers. Chipped mugs, out of date milk. Bathroom absolutely appalling, we would not even use the shower. Dirty and full of hair (see photos) Mastic around shower base filthy. The toilet wall (well bit of plasterboard making a bathroom area) could only get one foot in front. When going out in evening saw a couple who were trying to check in and she screamed OMG ! A RAT has just run through next door garden. I am not surprised at all …….. Breakfast - We did not even go, had looked through the window and looked grim. Spoke to 3 other guests (separate bookings) when leaving, they were at least staying in the main house, but from what they said they were not impressed either. I am surprised that they are on the Hotels.com site as I have booked many rooms through you and normally totally satisfied The photos on the site do not reflect the true definition of this run down place. I WOULD STAY CLEAR !

Nice enough hotel for the centre of Bath, Room Ok but although there was a kettle there was no , tea, coffee, milk etc,no host at all keycode to get in , had to phone a number and they gave you entrance code, Breakfast was basic , but enough, but definitely not a continental brsakfast, OK for a 1 night stay , not sure about any longer

Dog poop under our window made the entire area stink. Windows were washed while we were there but nothing was done to address the feces.

The facilities are nothing like you see in the photos. The landscaping is all dead, there were construction materials, floor tiles, etc piled up outside. In front of the door was a very full ashtray, garbage bags piled up outside, street trash in the front, bags of laundry piled up under the stairs, stains on the bedding, dirty walls and upholstery, no information, no wifi. When I contacted the manager regarding the conditions and my request for a refund I was told to shove it up my $&?. Terrible experience. I did t stay, I turned around and left. I am still trying to get a refund.

This place was rundown and in disrepair. Garbage piled up outside, laundry piled up outside, dead plants and landscaping, broken tiles outside, rude manager who told me to “shove it up my a$& when I asked for a refund and expressed my concerns. The walls and upholstery were dirty, no closet, no wi fi, no knobs on the dresser, toilet so tight you can’t sit on it and dirty blankets with what looked like someone may have sat on it nude after using the toilet. I didn’t stay. I left and will never go back. Do not recommend.

There is parking in the charlotte st car park behind the house. Park at the very end and cut through the gate to get to unit. This is best value since 6-24 hrs is $10. We stayed there and toured all day. Location is phenomenal to walk to town. Check-in not the best. Called to let know we’d arrive late. Oyo service desk answers. They tried calling the property multiple times without an answer. Then he says there’s no parking there and it’s self check in which I don’t have any info on how to check in. I’m told to just go and see! Well that’s comforting!! We arrive. There’s a # to call on the door. Well what if you don’t have cell service and only have data??? Rang video doorbell and called the #. Delivery guy came and some guests opened the door and said it took 45 min for them to get a call back. Luckily the owner called back then. He gave me instructions. I went to the twin room which smelled fishy so stayed in the double room which was fine. It was clean, but very small. Bed was comfy but it was hot (August). There was a fan and a very high window. Breakfast was stale muffins and some cereal and yogurt. Luckily there was apple and pear trees in the back. Also there is 2 spaces if you call ahead to reserve which he charges 15 for. Car park is a better deal!

We arrived and waited over an hour and nobody was there to let us in. We spent over a half hour on hold on phone and never got to speak with them to let us in. We had to book a different hotel and still waiting for refund because we couldn’t check in or stay there. Do not book here!

I was given no entry code, so when we arrived, the sign on the door said to call a phone number which rang to an answering machine. We were standing in the rain for over 10 minutes in desperation when we rang a camera bell and someone finally helped us. We were told we were in room 11, we walked up 3 flights to find the rooms ended at #10. I walked back down to the front to ring the door camera again and was told instead our room was #10. The room was VERY small, no soap or shampoo, the mattress fell though the bed frame from a lose slat and the floor creaked so loudly that the downstairs guest came upstairs to pound on our door at midnight to complain about us walking around!! The room was stuffy and hot and had only 2 overhead windows. The location was convenient, but our room was really disappointing.

Very conveniently located and walkable to so many things to see in Bath. We liked how quiet the area was.

Excellent

Great location. Traditional B&B

Poor customer service. No staff on site our entire stay. Was very dirty and run down property. Breakfast was a joke. Once again. No staff. Just notes left. To put dishes on shelf. Good looked very old and we didn’t partake. Room was very hot. I did message the number on door and was promised a fan would be dropped off. It wasn’t. I sweated all night. Very noisy street. Mattress was extremely uncomfortable. You can feel all springs. Would have slept on floor but it was too smelly. Our door didn’t even have a handle to open it. Was very difficult to open with the lock switch. Glad there wasn’t an emergency. DO NOT Recommend at all!!!

This was much better than the reviews led me to believe. Got off to bad start with a non refundable £11 charge for the booking platform that seemed to be aimed at B2 B….however looks like this was netted off. Recent upgrade to carpets etc and quick check in via mobile no

Poor check in, no one is present at check in and we were having problems with our phone so if it weren’t for kind people who were also staying there we would’ve had no way to check in.

Really great location and pleasant enough room. Very hot day and there was little air flow. The electric fan in the room did not make a difference. Facilities all good, clean and tidy. Was overcharged from original booking and have still not received a refund.

Needs a bit of TLC but excellent location for attractions in Bath

Good location for the royal crescent and Bath centre . Couldn’t get in touch with the hotel to book parking , called and called and no reply so booked a space but it was a mile walk from the hotel.Not ideal . Hotel overall was fine.

No reception. No secure parking as advertised. Uncomfortable bed. Shabby appearance to whole building. Would not recommend.

The host were very accommodating. They wanted to make sure our stay was good. Even though we didn’t see them, they made sure our check in went smooth and communicated quickly on what’s app. Thank you

Our room was Very clean, linen was very comfortable. Great location with a bus stop out the front of the property and only a 10 min walk into the heart of bath. Lots of food choices. The only down fall being one roll of toilet paper for 3 guests on a two day, two night stay.