Orsett Hall Hotel

Cleanliness , hotel had a lot of character . Staff were very friendly and professional .

The building is grand however we were in a different building We were early we arrived at midday the room was ready but we were charged £30 early check in It was nice stay

We had a good time at this hotel but my only complain is the TV in the rooms needs upgrading to smart TVs.

Paid for an executive room, bed was terrible, AKA Hostel quality, the primary reason of staying is the bed, to sleep, double but 2 singles zipped together, but that poor was like a wall in the middle, dosed in like fabreeze, overpowering , had to sleep on a towel to dull the pillow smell. Complaint at checkout just wasn’t dealt with at all.

Lovely place

Property looking a bit tired. Restaurant looking dated. Dinner and breakfast were very good.

The staff are kind and we really enjoyed our stay. The spa staff were great and totally a break that we needed and we will be coming again

The staff are lovely and my husband and I were so comfortable celebrating our seventh Anniversary. We will be coming again and for longer.

A very nice hotel indeed which I would imagine because of the size of the grounds it would be even better in the summer months Great food and friendly staff Highly recommended

Business stop over Restaurant was TOP TOP NOTCH Brilliant food Excellent hotel 10/10

Room and surroundings were fine apart from lift noise

Nice stay

Great stay, lovely hotel, friendly staff. But checking in is a pain, needs to be simplified. After driving all day had to input everything except my shoe size, which took ages.

Beautiful place to stay. Price was good too.

Beautiful place to stay. Friendly helpful staff, lovely room, lovely food

room was extremely clean and very quiet just what we wanted

The hotel is situated in a quiet location and hosted within a Large Manor House on very well kept grounds. The price of the room was not much more thank a premier inn which is why I booked the venue. The only reason I have not provided a top score is that the pillows on the bed were uncomfortable and the walls are thin. I could hear my neighbours tv and speaking until 12 midnight which wasn’t great. Also the bar was quite a distance from the main hotel and based in a newer section right at the back.

The property is very nice and beautiful. But we only book for the spa, and we get to the hotel we were told that the spa is closed for new years day which was a disappointment for us , because it was our anniversary and we was looking forward to it .

On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out. When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)

We stayed for the Christmas period while visiting family in London. The hotel was easy to find and the grounds were lovely. Unfortunately our trip was ruined slightly by an extremely noisy room next to ours. The staff were incredibly understanding and moved us to another room without question. However you can still clearly hear other rooms, so if you are sensitive to noise keep that in mind.