Simply Rooms & Suites

Staff were friendly. Location was convenient. Room was average in condition at best, the laminate floor was swollen and very noisy, the smoke alarm was covered with a plastic bag, meaning this created a health and safety risk. The bathroom was not very clean, dirty grout, cracked floor tile, corroded fixtures and something brown smeared on the tiles.

Good convenient location and friendly reception staff but property is definitely not 4 stars as advertised. More like 2 stars. Blocked sink, broken toilet seat, dirty cups, bad smell in the building and dust under the beds. Run down and needs a total revamp.

👍

I have used Simply Rooms on a number of occasions and will use them again mainly due to type of accomodation and location. Having had to pay a bond of £100 (refundable this time I was a bit disappointed to find the kettle housing damaged and the window blind inoperable. Having requested extra milk I waited 2 hours before going to reception and explaining I hadn't any.

Check in was very quick. Happy with the location , very near to the EILTS testing center. Staffs are friendly. Will book this hotel again.

Very convenient for events at Olympia which is why we picked it. This was my second stay. Staff we very helpful and the location is good. The room was clean enough for a couple of days but could do with a good dusting. Bedding (and beds) need replacing and room needs TLC in places but you get what you pay for an no major issues. Wifi was fine for browsing (didn't try streaming), room had lovely aircon and a mini fridge which was very convenient. Room was also generally pretty quiet and housekeeping made it nice and tidy each day. Would probably stay here again for an event at Olympia.

Just what we need for an overnight stay

Good

Poor. I’d an inexpensive London hotel, so expectations were low anyway. Superficially ok, but then you find old socks and tissues…. Shooter and water pressure good, but it sprayed everywhere on its old fitting The really really poor point was no curtains! Just vanity curtains that cover 10% of the edge of the window and don’t close! Signs of old blinds, long since gone. So basically boy much sleep, perhaps less of an issue in a dark winter?! Avoid this hotel.

Nice

For the price, great.

Matress old, hair on the sheets. FLoorboards damaged, blind damaged. Wifi drops every 5 minutes. Cups not clean

The ratings on this hotel are a lie. Firstly, this is definitely not a 4 star facility. More like 1 star at the very most, 2 star. The ratings mislead me to book this place. It’s either the previous occupants have a very low impression of what a standard hotel should look and feel like or they are just liars. I really don’t know how to begin. The first room I got was on the ground floor. It smelt musty and moldy. It had no ventilation. I had to ask for a room change. After a little hesitation, I was moved to a room on the first floor. The heating worked well but the room was dusty, the bathroom was moldy and overall I could not use the toilet facilities because I was uncomfortable with cleanliness. I found a massive bug in the middle of the night just roaming the bathroom. Thankfully, I was only there for one night. I won’t be staying here ever again.

the room is dirty, wifi always disconnected, no one watchs your luggage, no lift, poor sound-deafening

The Hotel is in a good location for Olympia, I stayed here for one night. The staff were generally helpful and allowed me to check in an hour early. The place in general is a little tired and wasn't the cleanest hotel i've stayed in. lots of dust on the windows and the matress on the bed was really scuffed which you could feel through the sheets. The floors were really noisy in my room which was annoying for me and no doubt the room underneath. Facilities were ok and the kitchenette in my room was a bonus to cook food and breakfast. The pillows are terrible, super thin and abviosuly not been replaced in years. although i was given 3 of them so that was ample for me on my own. had i been sharing it would have been an issue. cant understand why such a small expense hasnt been taken care of given so many people on the reviews have mentioned this. My car was broken in to and my front window smashed on the road outside the hotel in the middle of the afternoon so if you're traveling by car use a multi story rather than park outside. Apparently not the first time its happened yet the Hotels CCTV that was directly outside the hotel wasnt working. Not the best stay for various reasons but an ok hotel for the price if you're visiting a show at olympia.

Good for the money spent and in a central location. Tired property, firm bed and awful pillows

The property was nice and so was the room, but it was not what we'd call luxury as described on the website. It was clean and th bed comfortable, but the pillows are poor. They are so flat that two even three is not enough for a truly comfortable night. Having said that we managed to sleep ok. For some reason the floor was very noisy, there was a cracking sound which sounded like something being dropped on the floor, whenever you moved. The shower was lovely and the towels nice and big. It was a pleasant stay and very close to Olympia where we'd been during the day. We'd probably stay again, but hopefully the pillows would be better.

This property is a bit shabby and run down and everything is a little grim. The service is not great. I left my dirty towels on the floor to be changed, as instructed, and I got back to find that the cleaner had picked them up and hung them back up again. The person on duty did rectify this when I complained though. Dirty cups and glasses did not get changed. They did not have any hand towels. However it was otherwise well equipped with hairdryer, safe, fridge, tissues, sockets etc and the shower was very good and the room warm.

Pros Helpful receptionist Close to Olympia Relatively quiet Cons No lift which is a nightmare with luggage Needs a good deep clean My fridge broke the first night Supposed to have free water but this was only the first night. Nothing else was refilled after the first night either

The hotel is nice place to stay. Its quiet and comfortable. I also think they should assist customers in lifting their bags to the upper floors as there's no elevator in the building. I struggled with my box to the third floor and got my bag damaged because the stairs is also quite narrow. Water should be made available for every additional days booked. Being entitled to bottle water only at the first day doesn't encourage long staying customers.